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Temporary Assignment (Approximately 3 Months)

Reports To: Vice President, Finance

Springer Publishing is seeking an Accounts Receivable Reconciliation Analyst for an initial three-month assignment to support a customer account reconciliation and analysis initiative. The primary focus of this role is to review customer account activity, research outstanding discrepancies, and ensure the accurate application of payments, credits, deductions, chargebacks, and other account transactions.

The successful candidate will analyze historical account activity, identify the root causes of unreconciled items, and work closely with Finance, Customer Service, Sales, and Operations to resolve account variances and improve the accuracy of customer account balances. This role requires strong analytical skills, attention to detail, and the ability to work independently through large volumes of account transactions.

The position will support a portfolio of high-volume customer accounts, including major retailers, distributors, wholesalers, and educational channel partners. Based on business needs and individual performance, the position may evolve into a longer-term opportunity.

• Reconcile customer accounts and ensure the accurate application of payments, credits, deductions, chargebacks, and adjustments.
• Research and resolve outstanding account discrepancies, including unapplied cash, open credits, short payments, deductions, and aged reconciling items.
• Analyze customer account activity to determine why payments, credits, or adjustments were not fully applied.
• Match invoices, payments, credit memos, deductions, returns, and other transactions to identify and resolve variances.
• Investigate historical account activity and supporting documentation to determine the root cause of account differences.
• Review aging reports and account balances to identify priority accounts requiring resolution.

• Partner with Finance, Customer Service, Sales, and Operations to gather information, validate transactions, and implement resolutions.
• Communicate with internal stakeholders regarding account discrepancies, deductions, chargebacks, and payment issues.
• Escalate unresolved issues and provide recommendations for corrective action.
• Support efforts to improve customer account accuracy and reduce recurring reconciliation issues.

• Prepare account reconciliation schedules and supporting documentation for assigned customer accounts.
• Maintain detailed records of account investigations, findings, resolutions, and corrective actions.
• Develop reports summarizing account status, outstanding issues, trends, and recommendations.
• Assist with month-end account analysis and reporting activities as needed.

• Identify recurring transaction, payment, or process issues and recommend improvements to enhance account accuracy and operational efficiency.
• Assist in documenting reconciliation procedures and best practices.
• Support special projects related to accounts receivable cleanup, process improvements, system conversions, or audit requests.
• Contribute to initiatives aimed at strengthening controls and improving financial data integrity.

• Strong understanding of accounts receivable processes, including cash application, credits, deductions, chargebacks, collections support, and account reconciliation.
• Proficiency in Microsoft Excel, including sorting, filtering, lookups, pivot tables, and data analysis.
• Experience working with ERP or accounting systems.
• Ability to review and analyze large volumes of transactional data accurately and efficiently.
• Familiarity with financial reporting and reconciliation methodologies.

• Strong analytical and investigative skills with the ability to identify discrepancies, trends, and root causes.
• Ability to evaluate complex account activity and recommend practical resolutions.
• Strong attention to detail and commitment to accuracy.
• Ability to independently manage account investigations and follow issues through resolution.

• Strong written and verbal communication skills.
• Ability to explain account issues and reconciliation findings clearly to both financial and non-financial stakeholders.
• Strong collaboration skills and ability to work effectively across departments.
• Professional approach to managing sensitive customer and financial information.

• Ability to prioritize work and manage multiple account reconciliations simultaneously.
• Strong time-management skills and ability to meet deadlines in a fast-paced environment.
• Ability to work independently while maintaining high levels of accuracy and accountability.

• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred.
• Minimum of 3 years of experience in accounts receivable, account reconciliation, accounting operations, or a related finance function.
• Strong understanding of accounts receivable processes, including cash application, credits, deductions, chargebacks, and account reconciliations.
• Experience researching and resolving account discrepancies and transaction variances.
• Proficiency in Microsoft Excel and related reporting tools.
• Experience working with ERP or accounting systems.
• Strong analytical, problem-solving, and organizational skills.
• Ability to work independently and manage multiple priorities in a deadline-driven environment.

• Experience reconciling high-volume customer accounts with significant payment, credit, return, and deduction activity.
• Experience supporting major retailers, wholesalers, distributors, educational institutions, or similar customer segments.
• Experience working with customers such as Amazon, Barnes & Noble, Follett, Ingram, or similar large-volume accounts.
• Experience researching historical account activity and resolving aged reconciling items.
• Familiarity with publishing, distribution, inventory-related accounting, or media industry processes.
• Experience supporting account cleanup initiatives, ERP conversions, or financial process improvement projects.

Joining Springer Publishing means working in an innovative, technology-driven, and highly collaborative environment. Our culture is focused on supporting customers from education to career. Our mission is to build and foster a team of individuals working together to learn, grow, and deliver in an environment that empowers everyone to apply their experiences, knowledge, and skills.

Named one of the fastest-growing independent publishers in the United States by Publishers Weekly, Springer Publishing continues to expand its portfolio in nursing, public health, healthcare administration, social work, counseling, and medicine.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected status.