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It Jobs in Rome, GA (NOW HIRING)

Qcells

Sr. IT MES Engineer

Cartersville, GA · On-site

We are seeking a motivated and detail-oriented Sr. MES Engineer to join our IT department. This role is primarily focused on process innovation within the manufacturing operations. The successful ...

Qcells

Sr. IT MES Engineer

White, GA

We are seeking a motivated and detail-oriented Sr. MES Engineer to join our IT department. This role is primarily focused on process innovation within the manufacturing operations. The successful ...

Mohawk Industries, Inc.

IT Support Associate

Dalton, GA · On-site

$19.50 - $22.75/hr

Are you looking for more? At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a ...

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All JobsIt JobsIt Jobs in Rome, GA

It information

See Rome, GA salary details

$50K

$109.8K

$149.6K

How much do it jobs pay per year?

As of Aug 11, 2026, the average yearly pay for it in Rome, GA is $109,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $116,600.00 per year, depending on experience, location, and employer.

Do IT jobs pay well?

IT jobs generally offer competitive salaries that vary based on experience, location, and specialization. Roles such as network administrators, cybersecurity analysts, and software developers tend to have higher earning potential, especially with relevant certifications and skills in demand. Entry-level positions typically pay less, but salaries increase with expertise and responsibility.

What are the key skills and qualifications needed to thrive as an IT professional?

To thrive as an IT professional, you need a strong understanding of computer systems, networking, troubleshooting, and often a relevant degree or industry certifications such as CompTIA A+, Cisco CCNA, or Microsoft certifications. Familiarity with operating systems, cybersecurity tools, cloud platforms, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and adaptability help IT professionals manage technical issues and support users effectively. These skills are crucial for ensuring reliable technology infrastructure and maintaining business continuity.

What are some common challenges faced by IT professionals when supporting end users, and how can they effectively address them?

IT professionals often encounter challenges such as troubleshooting diverse technical issues, communicating complex solutions in simple terms, and managing multiple support requests simultaneously. To address these, it's important to prioritize tasks effectively, maintain clear and patient communication with users, and document recurring issues to streamline future support. Building strong relationships with team members and staying current with new technologies also help IT professionals deliver efficient and effective support.

What is an IT professional?

IT professionals are individuals who specialize in information technology, which involves the use, development, and maintenance of computer systems, software, and networks. They work in various areas such as technical support, network administration, cybersecurity, software development, and database management. IT professionals help organizations manage their technology infrastructure, solve technical problems, and ensure that computer systems run efficiently and securely. Their roles are essential in almost every industry as businesses rely increasingly on technology for daily operations.

What is in an IT job?

An IT job involves managing and supporting computer systems, networks, and software to ensure they operate efficiently. Common tasks include troubleshooting technical issues, installing hardware and software, and maintaining cybersecurity. IT professionals often use tools like operating systems, network protocols, and may hold certifications such as CompTIA or Cisco.

What is the best IT job to get?

The best IT job depends on individual interests and skills, but roles such as software developer, cybersecurity analyst, and network administrator are highly in demand. These positions often require relevant certifications, technical skills, and sometimes a bachelor's degree in computer science or related fields.

What types of jobs are in IT?

IT offers a variety of roles including network administrators, cybersecurity specialists, software developers, systems analysts, database administrators, and technical support specialists. These jobs often require knowledge of programming languages, networking, security protocols, and relevant certifications such as CompTIA or Cisco certifications. The work environment can range from office settings to remote work, with schedules typically involving standard business hours or shift work for support roles.

What is the difference between IT vs Network Technician?

AspectITNetwork Technician
Required CredentialsIT certifications, such as CompTIA A+, Network+, or Cisco certificationsNetworking-specific certifications like Cisco CCNA or CompTIA Network+
Work EnvironmentOffice settings, remote work, or client sites; involves hardware, software, and systems managementPrimarily technical work on network hardware, cabling, routers, switches, and network troubleshooting
Employer & Industry UsageUsed across various industries including tech, finance, healthcare, and educationCommon in telecommunications, IT services, and large organizations with complex networks
Common Search & Comparison IntentUnderstanding broad IT roles and responsibilitiesFocusing on network-specific tasks and skills

IT professionals have a broader scope, managing hardware, software, and systems, while Network Technicians focus specifically on network infrastructure and troubleshooting. Both roles require certifications and are vital in tech environments, but their daily tasks and expertise areas differ.

More about It jobs
What are the most commonly searched types of It jobs in Rome, GA? The most popular types of It jobs in Rome, GA are:
What are popular job titles related to It jobs in Rome, GA? For It jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching It jobs in Rome, GA look for? The top searched job categories for It jobs in Rome, GA are:
What cities near Rome, GA are hiring for It jobs? Cities near Rome, GA with the most It job openings:
It jobs near you
Infographic showing various It job openings in Rome, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $109,757 per year, or $52.8 per hour.

IT Client Support Specialist II

Miura America Co., Ltd.

Rockmart, GA • On-site

$50K - $58K/yr

Full-time

Posted 7 days ago

Job description

Title: IT Client Support Specialist II
Reports to: IT Department Manager
Status: Full-time
Working Hours: 7:00 AM – 4:00 PM preferred; 8:00 AM – 5:00 PM optional
Working Location: Rockmart, Georgia

Purpose of Position

The IT Client Support Specialist / Help Desk Technician is responsible for providing responsive, professional, and effective technical support to Miura employees. This role supports daily help desk operations, endpoint administration, user account support, hardware and software troubleshooting, IT onboarding and offboarding activities, and general client-side IT services.

The position plays an important role in maintaining user productivity, improving support processes, and ensuring employees receive timely communication and resolution for IT-related issues.

Essential Duties and ResponsibilitiesHelp Desk and Client Support
  • Provide frontline technical support to Miura employees onsite at the Rockmart office and remotely to other company locations.
  • Respond to, troubleshoot, document, and resolve support requests through the company's ticketing system.
  • Deliver excellent customer service by phone, email, remote support tools, Teams, and in-person support.
  • Troubleshoot Windows workstations, laptops, mobile devices, printers, desk phones, conference room equipment, peripherals, and other end-user technology.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Office applications, and related user issues.
  • Assist users with password resets, account access, MFA issues, permissions, email issues, and general productivity tool support.
  • Escalate issues to other IT staff or vendors when appropriate while maintaining ownership of communication with the user.
  • Provide timely updates to users regarding ticket status, next steps, and resolution.
  • Identify recurring support issues and recommend process improvements or training opportunities.
  • Assist in creating and maintaining user-facing documentation, training guides, and knowledge base articles.
Microsoft, Active Directory, and Endpoint Support
  • Support user accounts, groups, devices, and permissions in a Microsoft Active Directory and Azure/Microsoft Entra environment.
  • Manage onboarding and offboarding tasks, including account setup, hardware preparation, software installation, and access provisioning.
  • Support and manage endpoint management activities, including software deployment, patching coordination, device configuration, and basic troubleshooting.
  • Assist with troubleshooting network connectivity, VPN, Wi-Fi, printer, mapped drive, and authentication issues.
  • Support and manage endpoint protection, security tools, and client-side security practices as directed by IT management.
  • Maintain accurate IT inventory records for computers, peripherals, mobile devices, and related assets.
Systems, Applications, and Business Support
  • Assist with support for company business applications and technology platforms.
  • Provide user support for systems such as Microsoft 365, ticketing systems, NetSuite, endpoint management tools, Meraki network equipment, AV/conference room systems, and other supported applications.
  • Assist with basic troubleshooting of application access, browser issues, user configuration problems, and client-side system errors.
  • Coordinate with vendors or internal subject matter experts when higher-level support is required.
  • Participate in IT projects, upgrades, deployments, and technology rollouts as assigned.
  • Support IT training and onboarding efforts for new employees.
  • Perform other duties as assigned by the IT Department Manager.
Required Qualifications
  • High school diploma or equivalent.
  • 1–2 years of experience in IT help desk, desktop support, client support, or a similar technical support role.
  • Strong troubleshooting skills in a Windows desktop and Microsoft business environment.
  • Working knowledge of Microsoft Active Directory and/or Microsoft Entra ID (Azure AD) concepts.
  • Experience supporting Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  • Strong customer service mindset with the ability to support users professionally and patiently.
  • Ability to explain technical information clearly to non-technical users.
  • Strong written and verbal communication skills.
  • Ability to document issues, resolutions, and procedures clearly.
  • Ability to prioritize tasks, manage multiple support requests, and follow through to resolution.
  • Dependable, organized, and able to work in a fast-paced business environment.
  • Ability to work onsite in Rockmart, Georgia, five days per week.
Preferred Qualifications
  • Associate degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field preferred but not required.
  • 2+ years of experience in IT help desk, desktop support, client support, or a similar technical support role.
  • Experience with Microsoft 365 administration or support.
  • Experience with Microsoft Active Directory, Microsoft Entra ID (Azure AD), group membership, permissions, and user lifecycle support.
  • Experience with endpoint management platforms, remote support tools, antivirus/endpoint protection, or patch management tools.
  • Experience using or supporting IT ticketing systems.
  • Experience with Meraki networking equipment or cloud-managed network environments.
  • Experience supporting NetSuite or other ERP/business systems.
  • Experience supporting AV systems, conference room technology, Teams meeting rooms, or similar collaboration tools.
  • Basic familiarity with Linux or Linux-based systems.
  • Experience working in a manufacturing, warehouse, or industrial business environment.
  • Familiarity with IT asset management, hardware procurement, and inventory tracking.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus.
Knowledge, Skills, and Abilities
  • Strong technical troubleshooting and diagnostic ability.
  • Excellent customer service and interpersonal communication skills.
  • Ability to remain professional and patient when assisting users with technical issues.
  • Ability to work independently while knowing when to escalate.
  • Strong attention to detail and follow-through.
  • Ability to learn new systems, applications, and business processes quickly.
  • Ability to support both office and operational/manufacturing users.
  • Ability to manage competing priorities while maintaining service quality.
  • Ability to maintain confidentiality and follow IT security best practices.
  • Willingness to participate in continuous improvement of IT support processes.
Core Competencies
  1. Customer Service Focus
  2. Technical Troubleshooting
  3. Communication Proficiency
  4. Time Management
  5. Thoroughness and Documentation
  6. Accountability and Follow-Through
  7. Adaptability
  8. Team Collaboration
  9. Continuous Improvement
  10. Professionalism
Equal Employment Opportunity Statement

Miura America is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to providing a professional workplace free from discrimination and harassment.