ZipRecruiter

Log In

1

It Helpdesk Manager Jobs in Rome, GA (NOW HIRING)

Surya Carpet

IT Support Specialist

White, GA · On-site

In this helpdesk-focused role, you'll be the first point of contact for IT requests ... This role reports to the IT Manager. What You'll Do: * Serve as the first point of contact for ...

Scalian

IT Architect

Rome, GA · Hybrid

... to help them define and implement their projects in two fields: Digital Systems: Embedded and ... Management of projects, quality and industrial performance We are present in 8 countries (France ...

Scalian SAS

IT Architect

Rome, GA · Hybrid

... to help them define and implement their projects in two fields: Digital Systems: Embedded and ... Management of projects, quality and industrial performance We are present in 8 countries (France ...

Xcel Energy

Senior IT Architect

Buchanan, GA · On-site

Position Summary The Senior IT Architect is a key role within the IT organization. They own and ... Track and manage exceptions to standards. Continuously improve operational processes. Assess ...

Qcells

Sr. IT MES Engineer

Cartersville, GA · On-site

Lead and manage MES and PI projects, ensuring timely delivery and adherence to project goals and ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field ...

Qcells

Sr. IT MES Engineer

White, GA · On-site

Lead and manage MES and PI projects, ensuring timely delivery and adherence to project goals and ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rome, GA

It Helpdesk Manager information

See Rome, GA salary details

$37.5K

$83.8K

$124.6K

How much do it helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it helpdesk manager in Rome, GA is $83,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What job categories do people searching It Helpdesk Manager jobs in Rome, GA look for?

The top searched job categories for It Helpdesk Manager jobs in Rome, GA are:

What cities near Rome, GA are hiring for It Helpdesk Manager jobs?

Cities near Rome, GA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rome, GA as of June 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,820 per year, or $40.3 per hour.

IT Support Specialist

Surya Carpet

White, GA • On-site

Full-time

Posted 20 days ago

Job description

 
 

About Surya Inc.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.


Overview:

Join a growing IT team that keeps employees productive through reliable, friendly, and timely technical support. In this helpdesk-focused role, you’ll be the first point of contact for IT requests—troubleshooting issues, guiding users, and coordinating resolutions to keep day-to-day work running smoothly.

You’ll resolve requests through a ticketing workflow, communicate clearly on status and next steps, and know when to escalate—while building trust through a great customer experience.

We’re looking for someone who is hands-on, curious, and comfortable in a fast-moving environment. You have strong Windows and Microsoft 365 fundamentals, enjoy solving problems, and can manage multiple tickets while keeping users informed. This role reports to the IT Manager.

What You’ll Do:

  • Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat
  • Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers, and common business applications
  • Provide remote and on-site support; escalate incidents appropriately and coordinate with vendors/other IT resources as needed
  • Onboard and offboard employees (accounts, devices, access, and equipment) in partnership with HR and Security
  • Set up, image, and maintain laptops/desktops and peripherals using standard builds and documentation
  • Support collaboration and meeting-room readiness (Teams/Zoom rooms, AV basics, connectivity, and printing)
  • Maintain accurate ticket notes,
    • time entries, and resolution documentation; identify trends and propose improvements
    • Create and maintain knowledge articles, quick-reference guides, and repeatable processes to improve first-contact resolution

Basic Qualifications:

    • Bachelor’s degree in a related field or 1–3 years of equivalent hands-on IT/helpdesk support experience
    • Experience troubleshooting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) with a strong customer-service mindset
    • Familiarity working in a ticketing system (prioritization, documentation, SLAs/response expectations)
    • Foundational networking knowledge (Wi‑Fi, DNS/DHCP, VPN concepts) to diagnose connectivity issues
    • Strong communication skills—able to explain steps clearly and set expectations with non-technical users
    • Ability to prioritize and manage multiple tickets in a fast-paced environment while maintaining high-quality servic

Preferred Qualifications:

      • Experience with common ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and basic reporting/metrics
      • Exposure to endpoint management/MDM (e.g., Intune or similar) and device security best practices
      • Knowledge of identity/access basics (Active Directory/Entra ID, group membership, role-based access)
      • Scripting/automation experience (PowerShell preferred) to streamline repeatable support tasks

Core Competencies:

      • Service mindset: responsive, respectful, and focused on resolving issues end-to-end
      • Prioritization: triage requests, manage time effectively, and communicate trade-offs
      • Problem solving: diagnose root causes, test solutions, and document outcomes
      • Communication: explain technical concepts clearly to both technical and non-technical audiences
      • Collaboration: work effectively with peers and stakeholders across departments
      • Continuous learning: stay current on tools, security best practices, and operational improvements





Apply