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It Helpdesk Manager Jobs in Rome, GA (NOW HIRING)

Scalian

IT Architect

Rome, GA · Hybrid

... to help them define and implement their projects in two fields: Digital Systems: Embedded and ... Management of projects, quality and industrial performance We are present in 8 countries (France ...

Scalian SAS

IT Architect

Rome, GA · Hybrid

... to help them define and implement their projects in two fields: Digital Systems: Embedded and ... Management of projects, quality and industrial performance We are present in 8 countries (France ...

US Navy

Information Technology Professional

Rome, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

Xcel Energy

IT Solution Architect

Buchanan, GA

$118K - $145K/yr

Position Summary The IT Architect will own and govern the use of architecture design patterns, data ... Track and manage exceptions to standards. Continuously improve operational processes. Assess ...

Qcells

Sr. IT MES Engineer

Cartersville, GA · On-site

Lead and manage MES and PI projects, ensuring timely delivery and adherence to project goals and ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field ...

Qcells

Sr. IT MES Engineer

White, GA

Lead and manage MES and PI projects, ensuring timely delivery and adherence to project goals and ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rome, GA

It Helpdesk Manager information

See Rome, GA salary details

$37.5K

$83.8K

$124.6K

How much do it helpdesk manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for it helpdesk manager in Rome, GA is $83,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Rome, GA? For It Helpdesk Manager jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Rome, GA look for? The top searched job categories for It Helpdesk Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for It Helpdesk Manager jobs? Cities near Rome, GA with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rome, GA as of June 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,820 per year, or $40.3 per hour.

IT Architect

Scalian

Rome, GA • Hybrid

Other

Posted 5 days ago

Job description

About Us
A leading international provider of solutions and expertise, specializing in the fields of digital systems and business performance
The SCALIAN Group provides support to major industrial and service-sector companies to help them define and implement their projects in two fields:
Digital Systems:
Embedded and critical systems, IoT, information systems and digital solutions for businesses
Operations Performance:
Management of projects, quality and industrial performance
We are present in 8 countries (France, Spain, Belgium, Italy, UK, Germany, USA and Canada).
What is the role?
We are currently hiring for 3 IT Architects (Datacentre/Network/Application) for our client in the space sector. These roles are based in Roma, Torino or L'Aquila.
Key responsibilites and tasks for Datacentre Architect
Translating business requirements into technical specifications, including data streams, integrations, transformations, databases, and data warehouses
Defining the data architecture framework, standards, and principles, including modeling, metadata, security, reference data such as product codes and client categories, and master data such as clients, vendors, materials, and employees
Defining reference architecture, which is a pattern other can follow to create and improve data systems
Defining data flows, i.e., which parts of the organization generate data, which require data to function, how data flows are managed, and how data changes in transition
Collaborating and coordinating with multiple departments, stakeholders, partners, and external vendors
Key responsibilites and tasks for Application Architect
Like most IT pros, architects need a keen understanding of the latest software technologies, development practices and management tools.
Your influence will reache beyond IT, however, as you can also act as ambassadors between tech departments and business-side units,
Because of this, you must also understand the organization's overarching needs and develop a software strategy that meets critical business goals...
Key responsibilites and tasks for Network Architect
Developing network and related architectures and solutions based on requirements from offering, engineering, and operations, as well as key customers
Working across the organization to provide technical leadership for the network infrastructure
Assessing new technologies and best practices for adoption
Driving standardization and automation into all aspects of the network platform
Engaging with internal and external customers for briefings, issue escalation, and complex solution development
Enabling the extended team's vitality through training, mentoring, and skills transfer
Documenting network capabilities as appropriate for both internal and external consumption
Why would you take the plunge?
Because Scalian is a group of specialists, carrying an ambitious development project, focused on innovation and committed to its customers where you can:
Build a tailor-made career path, varied and adapted to your desires, thanks to the variety of missions in your area of expertise and the bridges between trades
Learn by the quality of the projects on which you will intervene, in your specialty, and thanks to the large training catalog delivered by our internal Academy
Have an attractive social framework that respects everyone's needs (telework agreement, creches, social coverage, flexibility, soft mobility, etc.)
Contribute to R&D topics or participate in internal projects
Be part of a friendly team that will make work rhyme with pleasure!

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