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It Helpdesk Manager Jobs in Rome, GA (NOW HIRING)

Advocate Aurora Health

Case Manager - On Site

Rome, GA

$38.20 - $57.30/hr

... It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal ...

Sharp Electronics

Sales Account Executive

Rome, GA · On-site

Earlier experience in B2B outside sales within the technology sector is helpful * Proficient in MS ... managed IT services. Employee Perks * Comprehensive, family-friendly healthcare plans (medical ...

Bestica

Travel Inpatient Pharmacist

Cartersville, GA · On-site

$51.75 - $62.25/hr

... Information Technology and Healthcare sectors to the DoD, Federal and Commercial markets. Our guiding principle and core values help us care for our people and the community; and build a culture of ...

Pizza Hut

Job Details

Cartersville, GA · On-site

$48K - $66K/yr

Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication. If you are an experienced leader, it is ...

Pizza Hut

Job Details

Rockmart, GA · On-site

$13.25 - $17/hr

Pizza Hut Assistant Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication. If you are a leader, it is time to start a career ...

Pizza Hut

Job Details

Cartersville, GA

$13.25 - $17/hr

Pizza Hut Assistant Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication. If you are a leader, it is time to start a career ...

Sharp Electronics

Sales Account Executive

Rome, GA · On-site

$53K - $63K/yr

Earlier experience in B2B outside sales within the technology sector is helpful * Proficient in MS ... managed IT services. Employee Perks * Comprehensive, family-friendly healthcare plans (medical ...

Sharp Electronics

Sales Account Executive

Rome, GA · On-site

$53K - $63K/yr

Earlier experience in B2B outside sales within the technology sector is helpful * Proficient in MS ... managed IT services. Employee Perks * Comprehensive, family-friendly healthcare plans (medical ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rome, GA

It Helpdesk Manager information

See Rome, GA salary details

$37.5K

$83.8K

$124.6K

How much do it helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it helpdesk manager in Rome, GA is $83,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What job categories do people searching It Helpdesk Manager jobs in Rome, GA look for?

The top searched job categories for It Helpdesk Manager jobs in Rome, GA are:

What cities near Rome, GA are hiring for It Helpdesk Manager jobs?

Cities near Rome, GA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rome, GA as of June 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,820 per year, or $40.3 per hour.

Director Artificial Intelligence

Mohawk Industries, Inc.

Calhoun, GA • On-site

Full-time

Posted 13 days ago

Job description

Are you looking for more?
At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
What we need
The Director Artificial Intelligence enables enterprise AI value by assessing the technical feasibility, architecture, and delivery approach for AI use cases submitted by business and IT leaders. As the technology counterpart to the Business AI Liaison, this role evaluates best-fit technology, identifies when shared cloud or Corporate AI Platform capabilities are required, and ensures solutions align with enterprise architecture, data, and security standards.
As a technical domain expert, the Director Artificial Intelligence promotes the reuse of shared platforms, tools, and components; coaches teams on responsible AI implementation; and helps bridge AI, GenAI, and ML skill gaps across the organization. In partnership with the Business AI Liaison, this role determines when initiatives require AI Innovation Board review for risk, funding, or strategic alignment.
The Director Artificial Intelligence also partners with delivery fusion teams to support the successful execution of prioritized AI initiatives, ensuring solutions align with expected business value, enterprise standards, and adoption goals. This role leads a team of AI experts deployed into delivery fusion teams, providing the technical talent, direction, and development needed to execute prioritized AI initiatives.
What you'll do
  • Review AI use cases submitted through the enterprise AI intake process by IT Business Relationship Managers and business leaders, assessing technical feasibility, best-fit technology, solution options, and level of effort.
  • Identify when use cases require shared cloud, data, or Corporate AI Platform capabilities and engage the AI Platform Team accordingly.
  • Ensure AI solutions align with enterprise AI strategy, architecture, data management, security, integration standards, and the adoption roadmap.
  • Promote the reuse of shared AI platforms, APIs, models, components, tools, and data assets to prevent duplication of effort and improve scalability.
  • Partner with the Business AI Liaison to determine fusion team composition, including required engineering, data, ML, QA, and security capabilities.
  • Lead, develop, and manage a team of AI experts and AI solution engineers assigned to delivery fusion teams to build and deploy prioritized AI initiatives.
  • Allocate and balance AI team capacity across fusion teams and initiatives while establishing technical direction, quality standards, and development priorities for the team.
  • Coach and mentor product, platform, and engineering teams on responsible AI implementation, secure patterns, and delivery best practices.
  • Identify AI, GenAI, and ML skill gaps across technology teams and support enablement through guidance, learning pathways, knowledge sharing, and collaboration models.
  • Evaluate AI use cases for technical risk, data sensitivity, and architectural significance, partnering with the Business AI Liaison to determine when escalation to the AI Innovation Board is required.
  • Support AI governance, funding discussions, and approval processes while minimizing unnecessary friction and delivery bottlenecks.
  • Develop and maintain technical best practices, reference architectures, standards, procedures, quality objectives, and lessons learned.
  • Partner with delivery fusion teams to oversee the successful execution of prioritized AI initiatives, ensuring alignment with intended outcomes, timelines, enterprise standards, and value realization.
  • Serve as an enterprise advocate for scalable, secure, ethical, and value-driven AI enablement.
  • Monitor initiative progress and proactively address technical issues, risks, or challenges that may arise.
  • Perform other duties as needed.

What you have
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent education and/or experience.
  • 6-8 years relevant experience or equivalent education and/or experience.
  • 1-3 years of management experience.

What you're good at
  • Specialized depth and/or breadth of expertise in your job discipline or field.
  • Strong AI, GenAI, and ML technical literacy, with working knowledge of enterprise architecture, data management, integration, and AI security and privacy practices.
  • Assessing technical feasibility and best-fit technology across cloud, data, and application platforms, and identifying and helping close AI skill gaps through enablement, collaboration, and knowledge sharing.
  • Influencing cross-functional partners and guiding outcomes without formal authority in a matrixed organization.
  • Collaborating effectively with the Business AI Liaison, Corporate AI Platform Team, and delivery fusion teams to ensure prioritized AI initiatives are successfully executed and deliver intended outcomes.
  • Building, developing, and retaining technical AI talent, and leading teams that deliver within cross-functional fusion team models.
  • Leading change with a focus on adoption, value realization, and sustainable business impact.
  • Excellent communication, problem-solving, and organizational skills, including the ability to translate technical concepts for business audiences.
  • Multitasking, prioritizing, delegating, and managing time effectively.
  • High level of integrity and discretion in handling sensitive and confidential data.
  • Proficiency using Microsoft Suite of products.
  • Flexibility, adaptability to change, teamwork, and the ability to handle multiple projects at once.
  • High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

What else?
  • This employee will be responsible for direct reports, leading a team of AI experts deployed into delivery fusion teams.
  • We're located in a pretty great spot - check out this video to see what we mean

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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