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Entry Level Help Desk Technician Jobs in Rome, GA

VIOC

Entry-level Lube Tech/Technician

Calhoun, GA · On-site

$15/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

Valvoline

Entry-level Lube Tech/Technician

Calhoun, GA · On-site

$15/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

VIOC

Entry-level Lube Tech/Technician

Adairsville, GA · On-site

$15/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

U.S. Navy

IT Support Specialist

Cedar Bluff, AL

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Adairsville, GA

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Chickamauga, GA

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Cartersville, GA

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Rockmart, GA

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Cedartown, GA

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Shannon, GA

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

White, GA

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Cave Spring, GA

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

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Entry Level Help Desk Technician information

See Rome, GA salary details

$12

$23

$33

How much do entry level help desk technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk technician in Rome, GA is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an entry level help desk technician?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What are the key skills and qualifications needed to thrive as an entry level help desk technician?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

Can you get an entry level help desk technician job with no experience?

Entry level help desk technician positions often do not require prior professional experience, but candidates typically need basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What types of issues can I expect to handle as an entry level help desk technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.

Is help desk a good entry-level job?

Help desk technician roles are considered good entry-level jobs because they provide foundational IT experience, customer service skills, and exposure to troubleshooting hardware and software issues. These positions often require basic technical knowledge, communication skills, and may lead to more advanced IT roles with experience and certifications like CompTIA A+.

How do I get my first entry level help desk technician job?

To get an entry-level help desk technician position, develop foundational IT skills such as troubleshooting, customer service, and knowledge of operating systems like Windows. Earning certifications like CompTIA A+ can improve your chances, and gaining experience through internships or volunteering can also be beneficial.
What are the most commonly searched types of Help Desk Technician jobs in Rome, GA? The most popular types of Help Desk Technician jobs in Rome, GA are:
What are popular job titles related to Entry Level Help Desk Technician jobs in Rome, GA? For Entry Level Help Desk Technician jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Technician jobs in Rome, GA look for? The top searched job categories for Entry Level Help Desk Technician jobs in Rome, GA are:
What cities near Rome, GA are hiring for Entry Level Help Desk Technician jobs? Cities near Rome, GA with the most Entry Level Help Desk Technician job openings:
Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,176 per year, or $23.2 per hour.

IT Client Support Specialist II

MIURA AMERICA CO., LTD.

Rockmart, GA • On-site

Other

Posted 7 days ago

Job description

Title: IT Client Support Specialist II
Reports to: IT Department Manager
Status: Full-time
Working Hours: 7:00 AM - 4:00 PM preferred; 8:00 AM - 5:00 PM optional
Working Location: Rockmart, Georgia
Purpose of Position
The IT Client Support Specialist / Help Desk Technician is responsible for providing responsive, professional, and effective technical support to Miura employees. This role supports daily help desk operations, endpoint administration, user account support, hardware and software troubleshooting, IT onboarding and offboarding activities, and general client-side IT services.
The position plays an important role in maintaining user productivity, improving support processes, and ensuring employees receive timely communication and resolution for IT-related issues.
Essential Duties and Responsibilities
Help Desk and Client Support
  • Provide frontline technical support to Miura employees onsite at the Rockmart office and remotely to other company locations.
  • Respond to, troubleshoot, document, and resolve support requests through the company's ticketing system.
  • Deliver excellent customer service by phone, email, remote support tools, Teams, and in-person support.
  • Troubleshoot Windows workstations, laptops, mobile devices, printers, desk phones, conference room equipment, peripherals, and other end-user technology.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Office applications, and related user issues.
  • Assist users with password resets, account access, MFA issues, permissions, email issues, and general productivity tool support.
  • Escalate issues to other IT staff or vendors when appropriate while maintaining ownership of communication with the user.
  • Provide timely updates to users regarding ticket status, next steps, and resolution.
  • Identify recurring support issues and recommend process improvements or training opportunities.
  • Assist in creating and maintaining user-facing documentation, training guides, and knowledge base articles.
Microsoft, Active Directory, and Endpoint Support
  • Support user accounts, groups, devices, and permissions in a Microsoft Active Directory and Azure/Microsoft Entra environment.
  • Manage onboarding and offboarding tasks, including account setup, hardware preparation, software installation, and access provisioning.
  • Support and manage endpoint management activities, including software deployment, patching coordination, device configuration, and basic troubleshooting.
  • Assist with troubleshooting network connectivity, VPN, Wi-Fi, printer, mapped drive, and authentication issues.
  • Support and manage endpoint protection, security tools, and client-side security practices as directed by IT management.
  • Maintain accurate IT inventory records for computers, peripherals, mobile devices, and related assets.
Systems, Applications, and Business Support
  • Assist with support for company business applications and technology platforms.
  • Provide user support for systems such as Microsoft 365, ticketing systems, NetSuite, endpoint management tools, Meraki network equipment, AV/conference room systems, and other supported applications.
  • Assist with basic troubleshooting of application access, browser issues, user configuration problems, and client-side system errors.
  • Coordinate with vendors or internal subject matter experts when higher-level support is required.
  • Participate in IT projects, upgrades, deployments, and technology rollouts as assigned.
  • Support IT training and onboarding efforts for new employees.
  • Perform other duties as assigned by the IT Department Manager.
Required Qualifications
  • High school diploma or equivalent.
  • 1-2 years of experience in IT help desk, desktop support, client support, or a similar technical support role.
  • Strong troubleshooting skills in a Windows desktop and Microsoft business environment.
  • Working knowledge of Microsoft Active Directory and/or Microsoft Entra ID (Azure AD) concepts.
  • Experience supporting Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  • Strong customer service mindset with the ability to support users professionally and patiently.
  • Ability to explain technical information clearly to non-technical users.
  • Strong written and verbal communication skills.
  • Ability to document issues, resolutions, and procedures clearly.
  • Ability to prioritize tasks, manage multiple support requests, and follow through to resolution.
  • Dependable, organized, and able to work in a fast-paced business environment.
  • Ability to work onsite in Rockmart, Georgia, five days per week.
Preferred Qualifications
  • Associate degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field preferred but not required.
  • 2+ years of experience in IT help desk, desktop support, client support, or a similar technical support role.
  • Experience with Microsoft 365 administration or support.
  • Experience with Microsoft Active Directory, Microsoft Entra ID (Azure AD), group membership, permissions, and user lifecycle support.
  • Experience with endpoint management platforms, remote support tools, antivirus/endpoint protection, or patch management tools.
  • Experience using or supporting IT ticketing systems.
  • Experience with Meraki networking equipment or cloud-managed network environments.
  • Experience supporting NetSuite or other ERP/business systems.
  • Experience supporting AV systems, conference room technology, Teams meeting rooms, or similar collaboration tools.
  • Basic familiarity with Linux or Linux-based systems.
  • Experience working in a manufacturing, warehouse, or industrial business environment.
  • Familiarity with IT asset management, hardware procurement, and inventory tracking.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus.
Knowledge, Skills, and Abilities
  • Strong technical troubleshooting and diagnostic ability.
  • Excellent customer service and interpersonal communication skills.
  • Ability to remain professional and patient when assisting users with technical issues.
  • Ability to work independently while knowing when to escalate.
  • Strong attention to detail and follow-through.
  • Ability to learn new systems, applications, and business processes quickly.
  • Ability to support both office and operational/manufacturing users.
  • Ability to manage competing priorities while maintaining service quality.
  • Ability to maintain confidentiality and follow IT security best practices.
  • Willingness to participate in continuous improvement of IT support processes.

Core Competencies
  1. Customer Service Focus
  2. Technical Troubleshooting
  3. Communication Proficiency
  4. Time Management
  5. Thoroughness and Documentation
  6. Accountability and Follow-Through
  7. Adaptability
  8. Team Collaboration
  9. Continuous Improvement
  10. Professionalism

Equal Employment Opportunity Statement
Miura America is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to providing a professional workplace free from discrimination and harassment.

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