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It Support Manager Jobs in Ohio (NOW HIRING)

AVI Foodsystems, Inc.

IT Support Specialist

Warren, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems

IT Support Specialist

Akron, OH

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems

IT Support Specialist

Warren, OH

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems

IT Support Specialist

Cleveland, OH

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Street Files / Inventory Updates / Menu Management. * Prepare and maintain system support ... Minimum Requirements IT Support Specialists must have a flexible schedule that includes the ability ...

Donatos Pizza

IT Support Specialist

Columbus, OH · Hybrid

Street Files / Inventory Updates / Menu Management. * Prepare and maintain system support ... Minimum Requirements IT Support Specialists must have a flexible schedule that includes the ability ...

MPW

IT Support Specialist

Hebron, OH

We're looking for a dependable IT Support Specialist to provide responsive technical support and ... This role troubleshoots technology issues, manages technical assets, supports desktop and network ...

Legacy Health Services

IT Support Analyst I

Parma, OH · On-site

IT Support Analyst I Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a growing Managed Services Provider specializing in skilled nursing, rehabilitation, hospice, and ...

Revel Staffing

IT Manager

Cleveland, OH · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Ohio

It Support Manager information

See Ohio salary details

$34.2K

$81.9K

$125K

How much do it support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it support manager in Ohio is $81,901.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $94,600.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Ohio?

The most popular types of It Support jobs in Ohio are:

What cities in Ohio are hiring for It Support Manager jobs?

Cities in Ohio with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $81,901 per year, or $39.4 per hour.

IT Support Specialist

AVI Foodsystems, Inc.

Cleveland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

AVI Foodsystems rating

6.2

Company rating: 6.2 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

34th of 68 rated caterers

Job description

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be scheduled Monday through Friday with some on-call as needed.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
  • Support 350 local users and 1,700 remote users
  • Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
  • Maintain accurate inventory of technology assets including hardware, software, and licensing
  • Independently review user manuals and identify solutions to complex issues
  • Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
  • Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
  • Support networked multifunction units to include printing, scanning, and faxing
  • Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
  • Support point of sale (POS) systems
  • Follow up on closed tickets to verify satisfactory resolution
  • Participate in structured cabling/wiring as required
  • Setup and/or assist with technology for presentations
  • Endeavor to resolve issues on first call without escalation
  • Escalate appropriately to specialty IT groups
  • Install and upgrade software on end user computer

Requirements:
  • Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
  • Customer service training and/or experience
  • Ability to handle interactions with diplomacy and tact
  • Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
  • Minimum of 1 years� experience in an IT support organization or equivalent education with Information Technology focus
  • Excellent interpersonal skills
  • Strong verbal and written skills in order to provide effective phone, desk-side, and email support
  • Self-motivated to learn and support new and fast-changing technologies on multiple platforms
  • Ability to travel up to 15% of scheduled hours, which may include overnight stays

Benefits:
  • A family culture and atmosphere
  • Competitive compensation
  • Health, dental, vision, and life insurance for full-time team members
  • 401(k) with generous company match
  • Paid vacations and holidays
  • Immense training and growth opportunities

We conduct pre-employment drug testing. EOE

What AVI Foodsystems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

AVI Foodsystems logo

About AVI Foodsystems

Sourced by ZipRecruiter

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Industry

Food services and drinking places

Company size

5,001 - 10,000 Employees

Headquarters location

Warren, OH, US

Year founded

1960

Social media

Twitter

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