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It Support Engineer Jobs in Quebec (NOW HIRING)

Ametek

Trainee, IT Support

Levis, QC

Want to be part of a passionate and innovative IT team? Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both ...

AlayaCare

IT Support I

Montreal, QC · On-site

As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.

Valnet Inc.

Valnet | IT Support Specialist

Montreal, QC · On-site

IT Support SpecialistLocation: Montréal, QC (on-site) Department: IT / InfrastructureAbout the role Valnet is looking for a hands-on IT Support Specialist to keep our people equipped, connected, and ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

AS AN IT ANALYST YOU WILL: * Assist in the day to day service desk operations of Leap's IT team * ... Triage, document and log all support requests on our ticketing system * Serve as the central point ...

Fed IT

I'm currently supporting a well-established organization in the insurance and financial services industry that is looking for a Director, Platform Engineering, Cloud Infrastructure & IT Operations to ...

Fed IT

Je recrute actuellement pour un acteur reconnu en dans le conseil, les services et la formation en immobilier, un(e) Technicien Support IT. Il s'agit d'un rôle stratégique au sein d'une équipe en ...

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It Support Engineer information

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are popular job titles related to It Support Engineer jobs in Quebec?

For It Support Engineer jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching It Support Engineer jobs in Quebec look for?

The top searched job categories for It Support Engineer jobs in Quebec are:

What are popular job titles related to It Support Engineer jobs in QC?

For It Support Engineer jobs in QC, the most frequently searched job titles are:

It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

IT Support Technician

Walter Surface Technologies Incorporated

Pointe-claire, QC • On-site

Full-time

Posted 5 days ago

Job description

Reports To: Director Infrastructure & End User Technology


For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.


Job Summary

We are seeking an experienced IT Support Technician, Level 1–2 to provide hands-on technical support in a fast-paced environment. This role supports day-to-day IT operations by troubleshooting end-user devices, peripherals, applications, and basic network issues while ensuring timely resolution of incidents and service requests.


The ideal candidate is customer-focused, technically strong, and comfortable working directly with users in an operational environment where responsiveness, ownership, and clear communication are critical.


Key Responsibilities (but not limited to)

  • Provide on-site Level 1–2 support for end users, workstations, laptops, mobile devices, printers, scanners, and related peripherals.
  • Troubleshoot hardware, software, Microsoft 365, operating system, connectivity, and basic network issues.
  • Support warehouse and shop-floor technology, including shared workstations, barcode scanners, label printers, RF devices, tablets, and related equipment.
  • Install, configure, move, ship, receive, replace, image, and decommission IT equipment as required.
  • Log, prioritize, update, and resolve tickets in accordance with established SLAs.
  • Escalate complex issues as needed while maintaining ownership and user communication through resolution.
  • Support onboarding, offboarding, asset management, documentation, and equipment lifecycle activities.
  • Follow IT security policies, operational standards, and data-handling procedures.
  • Participate in site IT projects, equipment refreshes, relocations, and continuous improvement initiatives.
  • Participate in a rotating on-call schedule to support urgent business needs outside regular hours.


Core Competencies

  • Customer Service Orientation
  • Technical troubleshooting
  • Ownership and accountability
  • Strong communication skills with both technical and non-technical users.
  • Prioritization and time management
  • Adaptability in a fast-paced environment
  • Team collaboration
  • Attention to detail
  • Strong communication skills with technical and non-technical users.
  • Ability to work independently, prioritize tasks, and drive issues to resolution.


Required Qualifications

  • Minimum 3 years of experience in Level 1–2 IT support within a business environment.
  • Strong Windows, end-user device, peripheral, and standard application troubleshooting skills.
  • Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.
  • Experience with ticketing systems and SLA-based support processes.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity troubleshooting.
  • Ability to work on-site 5 days per week.
  • Ability to lift and move IT equipment weighing 50 lbs. or more.
  • Bilingual, spoken and written, in French and English to support internal clients in Canada and the United States.


Preferred Qualifications 

  • Experience with barcode scanners, RF devices, label printers, rugged tablets, time clocks, or production-floor systems.
  • Basic knowledge of Active Directory, Microsoft Entra ID, Intune, or endpoint management tools.
  • Experience with PC imaging, hardware refreshes, asset tracking, and equipment lifecycle processes.



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