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It Support Analyst Jobs in Silver Spring, MD (NOW HIRING)

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$69 - $75/hr

Strong analytical, troubleshooting, and problem-solving abilities. * Excellent verbal and written ... Experience providing IT support within the multifamily housing, property management, real estate ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

TECHEAD

IT Support Specialist

Gaithersburg, MD · On-site

$25 - $27/hr

Compensation: $25-27/hr We are looking for a motivated IT Support Specialist to join our team. In ... Analytical problem-solving ability with high attention to detail. * Ability to prioritize tasks in ...

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All JobsIt Support Analyst JobsIt Support Analyst Jobs in Silver Spring, MD

It Support Analyst information

See Silver Spring, MD salary details

$15

$28

$46

How much do it support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it support analyst in Silver Spring, MD is $29.00, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $32.55 per hour, depending on experience, location, and employer.

What is an IT Support Analyst?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

How much does an IT support analyst earn?

An IT support analyst's average salary varies by experience and location but typically ranges from $40,000 to $70,000 annually. Entry-level roles may start around $35,000, while experienced analysts with certifications like CompTIA or Microsoft can earn over $80,000. Salaries are also influenced by the size of the organization and the complexity of the support environment.

Is IT hard to be an IT support analyst?

Being an IT support analyst involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems, which requires problem-solving skills and technical knowledge. While it can be challenging at times, gaining certifications like CompTIA A+ and developing strong communication skills can help manage the workload and improve proficiency.

What are popular job titles related to It Support Analyst jobs in Silver Spring, MD?

For It Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching It Support Analyst jobs in Silver Spring, MD look for?

The top searched job categories for It Support Analyst jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for It Support Analyst jobs?

Cities near Silver Spring, MD with the most It Support Analyst job openings:

It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $60,316 per year, or $29 per hour.

Technical IT Support - Analyst (Job 1418)

DLH

Bethesda, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that "Your Mission is Our Passion" and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
This role is part of a lean, highly integrated team consisting of an Application Developer, Business Analyst, and Project Manager who work closely together to deliver technology solutions that meet evolving business needs. The position requires daily interaction with clients and stakeholders to gather requirements, translate business needs into technical solutions, provide user support and training, and ensure successful application delivery. Success in this role depends on strong communication and collaboration skills, especially with non-technical audiences, while working effectively across cross-functional teams.
Responsibilities
  • Collaborate with business stakeholders to gather, analyze, and document business requirements, translating user needs into functional application solutions.
  • Create and maintain project artifacts, including business requirements, process flows, solution designs, and implementation documentation.
  • Develop and maintain end-user documentation, including Standard Operating Procedures (SOPs), user guides, quick reference materials, FAQs, and training resources.
  • Ability to design, configure, and maintain low-code business applications, including Google AppSheet and Google Sites, to improve business processes and operational efficiency.
  • Serve as a primary application support resource by responding to user inquiries, troubleshooting application issues, and resolving incidents within established service level agreements (SLAs).
  • Manage user accounts, permissions, and access for business applications while ensuring compliance with organizational policies and security requirements.
  • Coordinate and support User Acceptance Testing (UAT), validating application functionality and incorporating user feedback into future enhancements.
  • Execute functional, regression, and basic automated testing to verify application quality, performance, and reliability prior to implementation.
  • Act as a power user of enterprise productivity and mission-support applications, providing guidance, troubleshooting assistance, and workflow recommendations to end users.
  • Deliver instructor-led and one-on-one training sessions to promote effective adoption and use of business applications and technology solutions.
  • Monitor application performance, identify recurring issues, and recommend process improvements or system enhancements based on user feedback and operational trends.
  • Collaborate with developers, system administrators, and technical teams to escalate complex issues requiring application, interface, or backend modifications.
  • Maintain accurate records of incidents, service requests, and resolutions within the organization's IT Service Management (ITSM) platform.
  • Support IT change management activities by assisting with planning, testing, documentation, communications, and implementation of application updates and enhancements.
  • Assist in maintaining customer satisfaction by providing responsive remote and onsite application support while contributing to the continuous improvement of business applications and digital services.

Qualifications
  • Bachelor's degree in computer science or information systems, business, mathematics, or related field and 2 years of relevant IT experience OR an associate's degree in computer science or information system, business, mathematics or related field and 4 years of relevant IT experience
  • Expertise in communicating complex technical topics in layman's terms to diverse stakeholder groups.
  • Experience supporting end-user needs as a Commercial-off-the-Shelf (COTS) / Government-off-the-Shelf (GOTS) application power-user is required.
  • Experience as a power user in all of the following technologies is beneficial: Google Workspace (especially AppSheet), Microsoft 365 (SharePoint), and Slack.
  • Demonstrated experience in the translation of end-user needs towards technical/functional requirements for COTS/GOTS applications and implementing technical or process changes to satisfy those needs.
  • Demonstrated understanding of industry IT best practices such as ITIL and Agile and their application towards enterprise operating environments.
  • Demonstrated strong written and oral communications skills are required.
  • Must be able to obtain a Public Trust clearance

Desired Qualifications
  • Preferred certifications include: ITIL Foundations, Microsoft 365 Foundations, Google AppSheet Developer Learning Path / Badge, or similar certifications.
  • Preferred experience with programming and LCNC

Basic Compensation: $70,000 - $75,000 yearly salary
The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.
Benefits
DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
DLH is committed to maintaining a fair and authentic interview process

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