... information and respond to customer requests through a ticket‑based support system Reproduce ... working with analytical or data‑driven software solutions Excellent written and verbal ...
... information and respond to customer requests through a ticket‑based support system Reproduce ... working with analytical or data‑driven software solutions Excellent written and verbal ...
IT Support Services
Arlington, VA · On-site
$77K - $163K/yr
... customer environment supporting analysts and business continuity of the customer mission ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Support Services
Arlington, VA · On-site
$77K - $163K/yr
... customer environment supporting analysts and business continuity of the customer mission ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Support Services
Arlington, VA · On-site
$77K - $163K/yr
... customer environment supporting analysts and business continuity of the customer mission ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Support Services
Arlington, VA · On-site
$77K - $163K/yr
... customer environment supporting analysts and business continuity of the customer mission ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Support Services
$77K - $163K/yr
... customer environment supporting analysts and business continuity of the customer mission ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Support Services
$77K - $163K/yr
... customer environment supporting analysts and business continuity of the customer mission ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Support Specialist
Lorton, VA · On-site
Strong problem-solving and analytical skills Desired Requirements: * Relevant certifications (e.g ... IT service management tools * Familiarity with asset management systems * Experience supporting ...
IT Support Specialist
Lorton, VA · On-site
Strong problem-solving and analytical skills Desired Requirements: * Relevant certifications (e.g ... IT service management tools * Familiarity with asset management systems * Experience supporting ...
IT Support Services
$77K - $163K/yr
... customer environment supporting analysts and business continuity of the customer mission ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Support Services
$77K - $163K/yr
... customer environment supporting analysts and business continuity of the customer mission ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...
IT Support Specialist
Alexandria, VA · On-site
$46K - $55K/yr
Analyze and identify trend issue reporting and devise preventative solutions. * Identify and suggest possible improvements to procedures. * Travel to the branch locations to provide IT support. What ...
IT Support Specialist
Alexandria, VA · On-site
$46K - $55K/yr
Analyze and identify trend issue reporting and devise preventative solutions. * Identify and suggest possible improvements to procedures. * Travel to the branch locations to provide IT support. What ...
Analyze and identify trend issue reporting and devise preventative solutions. * Identify and suggest possible improvements to procedures. * Travel to the branch locations to provide IT support. What ...
Analyze and identify trend issue reporting and devise preventative solutions. * Identify and suggest possible improvements to procedures. * Travel to the branch locations to provide IT support. What ...
IT Support Engineer
Washington, DC · On-site
Strong troubleshooting and analytical problem-solving abilities. * Experience supporting Microsoft ... Experience with IT service management platforms and ticketing systems. * Demonstrated curiosity and ...
IT Support Engineer
Washington, DC · On-site
Strong troubleshooting and analytical problem-solving abilities. * Experience supporting Microsoft ... Experience with IT service management platforms and ticketing systems. * Demonstrated curiosity and ...
IT Support Engineer
Washington, DC · On-site
Strong troubleshooting and analytical problem-solving abilities. * Experience supporting Microsoft ... Experience with IT service management platforms and ticketing systems. * Demonstrated curiosity and ...
Quick apply
IT Support Engineer
Washington, DC · On-site
Strong troubleshooting and analytical problem-solving abilities. * Experience supporting Microsoft ... Experience with IT service management platforms and ticketing systems. * Demonstrated curiosity and ...
Collaborate with business stakeholders to gather, analyze, and document business requirements ... platform. * Support IT change management activities by assisting with planning, testing ...
Collaborate with business stakeholders to gather, analyze, and document business requirements ... platform. * Support IT change management activities by assisting with planning, testing ...
Satellite Communications Support Analyst, Top Secret Security Clearance Required
Fort George G Meade, MD · On-site
Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext ... Support Analyst, Top Secret Security Clearance Required
Satellite Communications Support Analyst, Top Secret Security Clearance Required
Fort George G Meade, MD · On-site
Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext ... Support Analyst, Top Secret Security Clearance Required
Collaborate with business stakeholders to gather, analyze, and document business requirements ... platform. * Support IT change management activities by assisting with planning, testing ...
Collaborate with business stakeholders to gather, analyze, and document business requirements ... platform. * Support IT change management activities by assisting with planning, testing ...
Information Technology Support Specialist
Annapolis Junction, MD · On-site
$30.44 - $41.18/hr
Step into a role where your technical talent directly supports nationallevel operations. As a Help Desk Technician IV with GDIT, youll be part of an elite IT team ensuring our customers stay ...
Information Technology Support Specialist
Annapolis Junction, MD · On-site
$30.44 - $41.18/hr
Step into a role where your technical talent directly supports nationallevel operations. As a Help Desk Technician IV with GDIT, youll be part of an elite IT team ensuring our customers stay ...
IT Support Technician
Rockville, MD · On-site
$22 - $30/hr
Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics ... We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ...
IT Support Technician
Rockville, MD · On-site
$22 - $30/hr
Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics ... We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ...
IT Support Specialist
Ashburn, VA · On-site
... IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ... solving and analytical skills with attention to detail. • Strong organizational and time ...
IT Support Specialist
Ashburn, VA · On-site
... IT Support Specialist to ensure the smooth functioning of their IT infrastructure. This role ... solving and analytical skills with attention to detail. • Strong organizational and time ...
Manager, IT Support
Alexandria, VA · On-site
$70K - $85K/yr
The Manager, IT Support must thrive on initiative, problem solving, being agile, inclusive and a team player. The ideal candidate will have experience collaborating with a high-performing team and ...
Manager, IT Support
Alexandria, VA · On-site
$70K - $85K/yr
The Manager, IT Support must thrive on initiative, problem solving, being agile, inclusive and a team player. The ideal candidate will have experience collaborating with a high-performing team and ...
CONSTRUCTION TECHNOLOGY SUPPORT ANALYST
Annapolis Junction, MD · On-site
$27.13 - $34.10/hr
Construction Technology Support Analyst Location: Annapolis Junction, Maryland Shift: 1st Starting ... For further information, please review the Know Your Rights notice from the Department of Labor.
CONSTRUCTION TECHNOLOGY SUPPORT ANALYST
Annapolis Junction, MD · On-site
$27.13 - $34.10/hr
Construction Technology Support Analyst Location: Annapolis Junction, Maryland Shift: 1st Starting ... For further information, please review the Know Your Rights notice from the Department of Labor.
IT Support Technician
Rockville, MD · On-site
$22 - $30/hr
Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics ... We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ...
IT Support Technician
Rockville, MD · On-site
$22 - $30/hr
Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics ... We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ...
CONSTRUCTION TECHNOLOGY SUPPORT ANALYST
Annapolis Junction, MD · On-site
$27.13 - $34.10/hr
Construction Technology Support Analyst Location: Annapolis Junction, Maryland Shift: 1st Starting Compensation Range: $27.13 - $34.10 per hour The Construction Technology Support Analyst is ...
CONSTRUCTION TECHNOLOGY SUPPORT ANALYST
Annapolis Junction, MD · On-site
$27.13 - $34.10/hr
Construction Technology Support Analyst Location: Annapolis Junction, Maryland Shift: 1st Starting Compensation Range: $27.13 - $34.10 per hour The Construction Technology Support Analyst is ...
It Support Analyst information
See Silver Spring, MD salary details
$15.16 - $18.03
1% of jobs
$18.03 - $20.90
8% of jobs
$23.39 is the 25th percentile. Wages below this are outliers.
$20.90 - $23.77
18% of jobs
The median wage is $26.57 / hr.
$23.77 - $26.63
23% of jobs
$26.63 - $29.50
14% of jobs
$31.77 is the 75th percentile. Wages above this are outliers.
$29.50 - $32.37
14% of jobs
$32.37 - $35.24
9% of jobs
$35.24 - $38.11
4% of jobs
$38.11 - $40.98
3% of jobs
$40.98 - $43.85
3% of jobs
$43.85 - $46.72
2% of jobs
$15
$28
$46
How much do it support analyst jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for it support analyst in Silver Spring, MD is $29.00, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $32.55 per hour, depending on experience, location, and employer.
What are some common challenges faced by IT Support Analysts and how can they be overcome?
IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.
What skills do you need for an IT Support Analyst?
An IT Support Analyst needs strong technical skills in hardware, software, and network troubleshooting, along with good communication and problem-solving abilities. Knowledge of operating systems, remote support tools, and basic cybersecurity practices is essential. Certifications like CompTIA A+ or Network+ can enhance job prospects and demonstrate technical competence.
What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?
To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.
What is an IT Support Analyst?
IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.
What is the difference between It Support Analyst vs Network Support Technician?
| It Support Analyst | Network Support Technician |
|---|---|
| Provides technical support for hardware, software, and user issues | Focuses on maintaining and troubleshooting network infrastructure |
| Requires certifications like CompTIA A+ or Microsoft Certified | Often requires Cisco CCNA or network-specific certifications |
| Works in office, help desk, or remote support environments | Primarily works on network hardware, routers, switches, and servers |
| Supports end-users and internal staff | Supports network systems and connectivity for organizations |
While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.
What are popular job titles related to It Support Analyst jobs in Silver Spring, MD? For It Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching It Support Analyst jobs in Silver Spring, MD look for? The top searched job categories for It Support Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for It Support Analyst jobs? Cities near Silver Spring, MD with the most It Support Analyst job openings:
Other
Re-posted 10 hours ago
Job description
The Role
Help Desk Technicians are the first line of support for users of a complex software platform. They use strong problem‑solving skills to respond to support requests, help users work efficiently, and ensure issues are resolved quickly and effectively. This role emphasizes user enablement, customer advocacy, and close collaboration with engineering and implementation teams.
Technicians are expected to troubleshoot novel issues in a rapidly evolving product environment, not just rely on predefined answers. In addition to resolving support requests, they also identify trends and recurring issues and translate those insights into actionable feedback to help improve the platform over time. Core Responsibilities Develop a deep understanding of the platform’s applications to resolve user inquiries efficiently and effectively
Gather required information and respond to customer requests through a ticket‑based support system
Reproduce, diagnose, and troubleshoot issues reported by users
Triage, track, and escalate support requests across internal teams as needed
Collaborate with engineers to identify root causes and resolve bugs discovered by users
Drive support initiatives to improve effectiveness and scalability of user support
Contribute to documentation where gaps or missing context exist What We’re Looking For Strong passion for customer support and user enablement
Experience providing customer support, ideally for complex software platforms
Experience working with analytical or data‑driven software solutions
Excellent written and verbal communication skills, especially when handling complex or sensitive issues
Ability to work in a fast‑paced environment with evolving products and processes
Strong problem‑solving skills and ability to work independently with minimal supervision
Excellent organizational skills with experience using ticketing, tracking, and prioritization systems
Continuous learning mindset and ability to ramp up quickly on new tools and workflows
Comfortable operating in a dynamic environment with shifting priorities and user feedback Nice to Have Familiarity with Python and/or PySpark
Help Desk Technicians are the first line of support for users of a complex software platform. They use strong problem‑solving skills to respond to support requests, help users work efficiently, and ensure issues are resolved quickly and effectively. This role emphasizes user enablement, customer advocacy, and close collaboration with engineering and implementation teams.
Technicians are expected to troubleshoot novel issues in a rapidly evolving product environment, not just rely on predefined answers. In addition to resolving support requests, they also identify trends and recurring issues and translate those insights into actionable feedback to help improve the platform over time. Core Responsibilities Develop a deep understanding of the platform’s applications to resolve user inquiries efficiently and effectively
Gather required information and respond to customer requests through a ticket‑based support system
Reproduce, diagnose, and troubleshoot issues reported by users
Triage, track, and escalate support requests across internal teams as needed
Collaborate with engineers to identify root causes and resolve bugs discovered by users
Drive support initiatives to improve effectiveness and scalability of user support
Contribute to documentation where gaps or missing context exist What We’re Looking For Strong passion for customer support and user enablement
Experience providing customer support, ideally for complex software platforms
Experience working with analytical or data‑driven software solutions
Excellent written and verbal communication skills, especially when handling complex or sensitive issues
Ability to work in a fast‑paced environment with evolving products and processes
Strong problem‑solving skills and ability to work independently with minimal supervision
Excellent organizational skills with experience using ticketing, tracking, and prioritization systems
Continuous learning mindset and ability to ramp up quickly on new tools and workflows
Comfortable operating in a dynamic environment with shifting priorities and user feedback Nice to Have Familiarity with Python and/or PySpark