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It Support Agent Jobs (NOW HIRING)

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Y-Tech

IT Support Specialist

Great Lakes, IL

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Trifecta Services Company

IT Support

Charlotte, NC · On-site

Location TSC Corporate Description Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the ...

Y-Tech, LLC

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

American Technology Consulting

IT Support

Mechanicsburg, PA · On-site

$20.50 - $28/hr

This position serves as an Information Technology (IT) and Field Services Section Support Analyst responsible for 2nd level support in troubleshooting and resolving hardware and software issues for ...

United Ag & Turf NE, LLC

IT Support

Springfield, VT

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO

$50K - $60K/yr

Paid time off Basic Functions: * IT Support relating to technical issues involving Microsofts core business applications and operating systems. * Onsite and Help Desk user support, this position ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Trulieve

IT Support Tech

Clearwater, FL · On-site

$19 - $26/hr

No Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor Location: Clearwater, FL FLSA Status: Exempt Role Summary The IT Support Technician ...

Trulieve

IT Support Tech

Clearwater, FL

$19 - $26/hr

IT Support Technician Department:Information Technology Reports to:Technology Operations Supervisor Location: Clearwater, FL FLSA Status:Exempt Role Summary The IT Support Technician provides ...

Trifecta Services Company

IT Support

Charlotte, NC

Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the demolition and environmental space ...

Catalyst Kids

Manager, IT Support

Sacramento, CA · On-site

The IT Support Manager provides strategic oversight and leadership of Catalyst Family's IT support function, ensuring high-quality, consistent, and efficient delivery of technology services across ...

Gutor

IT Service Desk Level 1 Support

Houston, TX

$60K - $70K/yr

... Agent is the first line of IT support, responsible for handling incoming requests, resolving common issues, ensuring high service quality, and escalating more complex cases to Level 2 when needed. L1 ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

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All JobsIt Support Agent Jobs

It Support Agent information

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$10

$19

$30

How much do it support agent jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for it support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT support agents with extensive experience, cybersecurity consultants, or freelance IT contractors working on high-value projects. These positions often require advanced skills, certifications, and the ability to handle complex technical issues or client demands, and they may involve consulting, contract work, or working in high-demand industries.

What job makes $10,000 a month without a degree?

An IT Support Agent typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech often require advanced skills, certifications, or experience in areas like cybersecurity, cloud computing, or software development. Most roles with such salaries usually demand relevant training or a degree, though some freelance or consulting positions in IT can reach that level with significant expertise and client base.

How can I get into IT support with no experience?

To start as an IT support agent with no experience, focus on developing basic technical skills through online courses or certifications like CompTIA A+. Gaining familiarity with common operating systems, troubleshooting, and customer service can improve your chances, and entry-level positions often provide on-the-job training.

What is the difference between It Support Agent vs Help Desk Technician?

It Support AgentHelp Desk Technician
Provides technical support for hardware, software, and network issuesHandles user inquiries, troubleshooting, and resolving IT problems
Typically works on-site or remotely with end-usersPrimarily assists end-users via phone, email, or remote access
Requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+

Both roles focus on supporting end-users with IT issues, often requiring similar certifications and working in similar environments. The main difference lies in scope: It Support Agents may handle broader technical issues, while Help Desk Technicians focus more on user support and troubleshooting. Both positions are essential in IT support teams and often overlap in daily tasks.

Is AI replacing tech support?

AI is increasingly used in IT support to handle routine tasks such as troubleshooting common issues and providing basic assistance. However, IT support agents are still essential for complex problems, customer interaction, and tasks requiring critical thinking and personalized service. AI tools often augment rather than replace human support roles.
More about It Support Agent jobs
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It Support Agent jobs near you
Infographic showing various It Support Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

IT Support

Amicis Global

South Jordan, UT • On-site

$24 - $26/hr

Contractor

Posted 29 days ago

Job description

Title: IT Customer Support
Location: South Jordan, UT, 84095
Duration: 12+ Months
Pay: $25/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems