It Support Agent Jobs (NOW HIRING)

Description

Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations, and empowering the business to bring on talented, hardworking individuals. Career growth and advancement opportunities are available across our organization.

What You'll Get

• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement

Job Type: Full-time
Schedule: Monday-Friday (hours may vary); occasional travel required

Work Location: On-site

United Ag & Turf NE is looking for an IT Support team member. This candidate is responsible for supporting all information technology needs across the organization. This includes desktop and laptop systems, shop computers and applications, VoIP phone systems, LAN/WAN connectivity, and mobile devices. The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments.

What You'll Do

• Provide Tier 1 and Tier 2 technical support through the ticketing system
• Troubleshoot and support computers, phones, printers, mobile devices, and business applications
• Diagnose and resolve remote connectivity issues (cell phones, hotspots, field software)
• Support machine-down situations with urgency and accuracy
• Install, configure, and maintain hardware and software systems
• Set up new systems, transfer data, and modify existing configurations

Requirements

• Monitor system performance to ensure proper operation
• Maintain IT inventory, including hardware, software licenses, and user access
• Perform general IT support (password resets, troubleshooting, break/fix)
• Travel to remote locations as needed
• Assist with hardware installations (monitors, keyboards, printers)
• Load and configure operating systems and software applications
• Verify system functionality and performance
• Respond to user inquiries and provide technical guidance
• Train users on systems, tools, and equipment
• Recommend and implement minor system improvements
• Coordinate with help desk, network services, and IT teams
• Provide updates through ticketing systems, email, or direct communication
• Perform other duties as assigned

What it Takes

• Strong organizational and communication skills
• Advanced computer proficiency
• Valid driver's license required
• Strong problem-solving and troubleshooting skills
• Ability to work independently and in a team environment
• Strong communication and customer service mindset
• Ability to prioritize in a fast-paced environment
• Willingness to travel as needed

Education

• College degree in Information Technology or 1-3 years of related experience

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
• Specific vision abilities required by this job include close vision requirements
• Hearing ability is sufficient to communicate with others in person or over the phone
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception?