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It Support Agent Jobs in Texas (NOW HIRING)

ABC Consulting

IT Support Lead

Austin, TX · On-site

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy ...

CK Family Services

IT Support Technician

Fort Worth, TX

$21 - $23/hr

The IT Support Technician will work closely with IT Administrator and is responsible for monitoring and maintaining the technology infrastructure of the organization. The technology infrastructure ...

Herring Bank

IT Support Lead

Amarillo, TX · On-site

$25/hr

The IT Support Lead supports the lifecycle of end-user technology across the bank, including workstations, printers, mobile devices, conference room technology, IP phones, end-user software, and ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions.

Herring Bank

IT Support Lead

Amarillo, TX · On-site

$25/hr

The IT Support Lead supports the lifecycle of end-user technology across the bank, including workstations, printers, mobile devices, conference room technology, IP phones, end-user software, and ...

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Beaumont, TX · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

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All JobsIt Support Agent JobsIt Support Agent Jobs in Texas

It Support Agent information

See Texas salary details

$10

$17

$28

How much do it support agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support agent in Texas is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between It Support Agent vs Help Desk Technician?

It Support AgentHelp Desk Technician
Provides technical support for hardware, software, and network issuesHandles user inquiries, troubleshooting, and resolving IT problems
Typically works on-site or remotely with end-usersPrimarily assists end-users via phone, email, or remote access
Requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+

Both roles focus on supporting end-users with IT issues, often requiring similar certifications and working in similar environments. The main difference lies in scope: It Support Agents may handle broader technical issues, while Help Desk Technicians focus more on user support and troubleshooting. Both positions are essential in IT support teams and often overlap in daily tasks.

How much does remote IT support pay?

Remote IT support agents typically earn between $15 and $30 per hour, depending on experience, certifications, and the complexity of support provided. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA or Microsoft can earn higher wages. Salaries can also vary based on the employer and geographic location of the company, even for remote roles.

Is IT hard to get an IT support agent job?

Getting an IT support agent job can vary in difficulty depending on the candidate's technical skills, certifications like CompTIA A+ or Network+, and experience with troubleshooting hardware and software. Entry-level positions are often accessible to those with basic IT knowledge, but more competitive roles may require additional skills or certifications. Strong communication skills and familiarity with common tools like ticketing systems can also improve job prospects.

What qualifications do I need for an IT Support Agent?

An IT Support Agent typically needs a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and networking, as well as good communication abilities, are essential for the role.

What are popular job titles related to It Support Agent jobs in Texas?

For It Support Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching It Support Agent jobs in Texas look for?

The top searched job categories for It Support Agent jobs in Texas are:

It Support Agent jobs near you
Infographic showing various It Support Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,953 per year, or $17.8 per hour.

IT Support Engineer

Braintree Technology Solutions

Dallas, TX • On-site

Other

Posted 4 days ago

Job description

Job Title: Enterprise IT Support Engineer

Location: Dallas, TX (Onsite)

Experience : 5 to 7 Years

Fulltime 

Role Summary

The Enterprise IT Support Engineer (Onsite – Mid-Level) provides hands-on technical support for end-user computing services across assigned locations. The role focuses on incident resolution, service request fulfillment, and maintaining stable desktop operations while working closely with the Onsite IT Support Lead and remote teams.

Key Responsibilities

  • Provide onsite IT support for desktops, laptops, printers, scanners, peripherals, and mobile devices
  • Support telephone systems, RSA tokens, VPN access, and Citrix connectivity
  • Perform password resets and basic identity/access-related support
  • Assist users with day-to-day IT issues to improve productivity and efficiency
  • Monitor, update, and resolve tickets using GSEP and Ivanti LanDesk
  • Handle L2-level incidents and service requests within defined SLAs
  • Escalate unresolved or complex issues to the Onsite Lead or appropriate teams
  • Ensure tickets are documented clearly with troubleshooting steps and resolution details
  • Install, configure, and maintain desktop operating systems and enterprise applications
  • Install and troubleshoot drivers for local and network printers and peripherals
  • Support Microsoft Office, Outlook, browsers, and approved enterprise software
  • Perform hardware troubleshooting and coordinate replacements when required
  • Update user information in organizational systems as directed
  • Support onboarding and offboarding activities (account setup, access changes, device readiness)
  • Assist with user access updates for enterprise applications
  • Support desktop-related IT projects, rollouts, and migrations
  • Participate in planned maintenance and change activities
  • Assist with site-level deployments and refresh activities
  • Maintain accurate ticket updates and basic documentation
  • Follow SOPs, runbooks, and standard support processes
  • Work closely with onsite lead, remote teams, and other IT towers

 Required Skills & Qualifications

  • Strong experience in enterprise desktop and end-user IT support
  • Hands-on knowledge of:
    • Windows OS and Microsoft Office
    • Citrix (connectivity support)
    • RSA tokens and VPN
    • Ivanti LanDesk
    • Apple iOS and Android devices
    • Printers, scanners, and peripherals
  • Good troubleshooting and communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong customer service mindset

Apply