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It Support Agent Jobs (NOW HIRING)

BusPatrol LLC

L2 IT Support Agent

Austin, TX · On-site

$60K - $70K/yr

L2 IT Support Agent Location: Austin, TX Schedule: Full-time Job Overview BusPatrol is seeking an L2 IT Support Agent to provide intermediate technical support for internal users across a range of ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

$14 - $16/hr

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

StratasCorp

Junior IT Support Agent/Technician

Hampton, VA · On-site

$20.75 - $28.50/hr

Location Hampton Roads, VA US (Primary) Category Information Technology We're seeking a customer focused Junior IT Support Agent/Technician to provide first line support for Microsoft technologies ...

City of High Point

IT User Support Agent

High Point, NC · On-site

$61K - $82K/yr

Competitive medical, dental, and vision plans effective day one What You'll Do: We're looking for an IT User Support Agent to provide day-to-day technical assistance to City staff. You'll help ...

City of High Point

IT User Support Agent

High Point, NC · On-site

$61K - $82K/yr

Competitive medical, dental, and vision plans effective day one What You'll Do: We're looking for an IT User Support Agent to provide day-to-day technical assistance to City staff. You'll help ...

Cutting Edge Automotive Solutions

Be Seen First

Tech Support Agent ( English/Spanish)

Robertsdale, AL · On-site

$17 - $22/hr

(Bilingual) ( English/Spanish) In- House position, - Tech Support Agent (NOT A REMOTE POSITION ... are experiencing and passing this information on to the software developers. · Providing ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

IT SupportWe are seeking a technically skilled IT Support with strong problem‑solving abilities to join our team. In this role, you will serve as the primary point of contact for user‑level ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

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All JobsIt Support Agent Jobs

It Support Agent information

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How much do it support agent jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for it support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT support agents with extensive experience, cybersecurity consultants, or freelance IT contractors working on high-value projects. These positions often require advanced skills, certifications, and the ability to handle complex technical issues or client demands, and they may involve consulting, contract work, or working in high-demand industries.

What job makes $10,000 a month without a degree?

An IT Support Agent typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech often require advanced skills, certifications, or experience in areas like cybersecurity, cloud computing, or software development. Most roles with such salaries usually demand relevant training or a degree, though some freelance or consulting positions in IT can reach that level with significant expertise and client base.

How can I get into IT support with no experience?

To start as an IT support agent with no experience, focus on developing basic technical skills through online courses or certifications like CompTIA A+. Gaining familiarity with common operating systems, troubleshooting, and customer service can improve your chances, and entry-level positions often provide on-the-job training.

What is the difference between It Support Agent vs Help Desk Technician?

It Support AgentHelp Desk Technician
Provides technical support for hardware, software, and network issuesHandles user inquiries, troubleshooting, and resolving IT problems
Typically works on-site or remotely with end-usersPrimarily assists end-users via phone, email, or remote access
Requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+

Both roles focus on supporting end-users with IT issues, often requiring similar certifications and working in similar environments. The main difference lies in scope: It Support Agents may handle broader technical issues, while Help Desk Technicians focus more on user support and troubleshooting. Both positions are essential in IT support teams and often overlap in daily tasks.

Is AI replacing tech support?

AI is increasingly used in IT support to handle routine tasks such as troubleshooting common issues and providing basic assistance. However, IT support agents are still essential for complex problems, customer interaction, and tasks requiring critical thinking and personalized service. AI tools often augment rather than replace human support roles.
More about It Support Agent jobs
What states have the most It Support Agent jobs? States with the most job openings for It Support Agent jobs include:
What job categories do people searching It Support Agent jobs look for? The top searched job categories for It Support Agent jobs are:
It Support Agent jobs near you
Infographic showing various It Support Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
L2 IT Support Agent

L2 IT Support Agent

BusPatrol LLC

Austin, TX • On-site

$60K - $70K/yr

Full-time

PTO

Posted 6 days ago

Job description

L2 IT Support Agent
Location: Austin, TX
Schedule: Full-time
Job Overview
BusPatrol is seeking an L2 IT Support Agent to provide intermediate technical support for internal users across a range of routine and moderately difficult IT issues. This role is part of the Information Technology organization within IT Service Operations & Enablement. The position is defined as working with general supervision, routine problem-solving that may require interpretation, and ownership of assigned responsibilities.
The L2 IT Support Agent is responsible for resolving incidents and service requests using established tools, workflows, and knowledge resources; creating and maintaining accurate documentation; communicating clearly with users and teammates; and escalating issues appropriately when problems exceed known patterns or require deeper technical expertise. This role plays an important part in delivering dependable day-to-day support and a positive internal service experience.
Key Responsibilities
  • Resolve routine and moderately difficult IT support issues for internal users using standard tools, processes, and knowledge resources.
  • Triage, prioritize, and manage a steady queue of incidents and service requests based on priority and service expectations.
  • Troubleshoot recurring technical issues independently within established support procedures and apply sound judgment in less-routine situations.
  • Maintain accurate and complete ticket notes, system updates, and support records to ensure traceability and effective handoffs.
  • Communicate clearly and professionally with customers, teammates, and internal partners regarding issue status, risks, blockers, and next steps.
  • Escalate issues appropriately when they fall outside documented patterns, require deeper technical intervention, or present broader business impact.
  • Contribute to consistent service quality and a positive support experience through reliable follow-through and attention to detail.
  • Share useful resolution steps, recurring issue context, and process or knowledge improvements that help strengthen team effectiveness over time.
  • Develop knowledge articles for known errors, self-help, and recurring issues.
  • Meet established service level objectives (SLOs/SLAs) for incident response, resolution, and customer communication.

Qualifications
  • High school diploma or equivalent required; associate degree, technical coursework, or relevant certifications preferred.
  • 2-5 years of experience in IT support, service desk, help desk, or a similar technical support environment.
  • Experience troubleshooting common end-user issues related to hardware (PC and MAC), software, access, productivity tools, and standard enterprise systems.
  • Experience supporting Microsoft 365 services (Exchange Online, Teams, SharePoint, and OneDrive).
  • Experience managing user accounts, permissions, groups, and multi-factor authentication (Active Directory, MS Entra ID, MAM)
  • Basic understanding of endpoint management platforms (Intune, Jamf, or similar).
  • Ability to manage multiple requests at once, prioritize effectively, and maintain quality in a fast-paced support environment.
  • Strong written and verbal communication skills with the ability to explain routine technical issues clearly to non-technical users.
  • Demonstrated ability to document work accurately and follow standard operating procedures.
  • Comfortable learning new systems, tools, and workflows and applying feedback to improve performance.

Core Skills
  • Customer service and frontline support execution
  • Routine troubleshooting and issue resolution in a PC and MAC environment
  • ITSM experience: ticket queue management and prioritization
  • Process adherence with practical, sound judgment
  • Documentation accuracy, record maintenance, and knowledge article creation
  • Clear communication and dependable follow-through to support an exceptional customer experience

Nice to Have
  • Understanding of automation with some experience creating scripts that reduce manual support effort (Python, PowerShell)
  • CompTIA A+, ITIL 4 Foundation, or M365 certifications
  • Familiarity with API integrations and workflow automation platforms (Power Automate)
  • Experience leveraging AI tools to improve support operations, documentation, or knowledge management
  • Data analysis/BI (Power BI, Tableau)

Why BusPatrol?
Who We Are
At BusPatrol, safety isn't just a priority - it's our mission. As the nation's most trusted school bus stop-arm technology solution, we serve over 350 school districts, protecting nearly 2 million students across 30,000 buses. Every day, millions of children rely on school buses to get to and from school safely, yet reckless drivers continue to put them at risk.
As a technology company with a unique focus on public safety, we use cutting-edge AI, machine learning, and telematics to improve school bus safety. Our all-in-one safety program equips school bus fleets with AI-powered cameras, cloud-based data management, and an integrated software platform to capture and process stop-arm violations. Our safety programs foster accountability and reduce dangerous driving behavior in communities across the country.
By partnering with school districts, municipalities, and law enforcement, we make safety solutions more accessible and effective, ensuring that every child's journey to and from school is as safe as possible.
What We Offer
When you join BusPatrol, you are not just taking a job. You are joining a mission-driven team dedicated to making a real impact. We offer:
  • Competitive salary and benefits package
  • Unlimited PTO
  • A purpose-driven career, working to protect children and improve public safety
  • The opportunity to participate in BusPatrol's culture of safety, learning, and teamwork
  • A team of innovators, committed to leveraging AI and smart technology for social good

Be Part of Something Bigger
We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children's safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, innovative, built on integrity, and deeply committed.
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