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It Support Agent Jobs (NOW HIRING)

Rentokil

IT Support Agent

Wyomissing, PA · On-site

Responds to requests for support by providing information to enable incident resolution and ... Is thoroughly familiar with the concepts and practices required to implement effective IT solutions ...

Rentokil

IT Support Agent

Wyomissing, PA · On-site

Responds to requests for support by providing information to enable incident resolution and ... Is thoroughly familiar with the concepts and practices required to implement effective IT solutions ...

Link Technologies

IT Support

Las Vegas, NV · On-site

$20.75 - $28.25/hr

* JOB-7745 * IT Support * Las Vegas, NV * Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for IT Support to join our team. Key Tasks: - Perform ...

New

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Foxys IT Services

IT Support Technician

Kings Mountain, NC · On-site

$20.75 - $28.50/hr

We are looking for experienced IT Support Technicians to join an enterprise IT support project as an Independent Contractor, providing on-site support to one of our clients in North Carolina. Key ...

New

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Ivy Tech

IT Support (Evansville)

Evansville, IN

$18 - $19.25/hr

Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the ...

Medpace, Inc.

IT Support

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

mcw

IT Support Tech

Colorado Springs, CO

$21.25 - $29/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

mcw

IT Support Tech

Tucson, AZ

$20.25 - $28/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

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It Support Agent information

See salary details

$10

$19

$30

How much do it support agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between It Support Agent vs Help Desk Technician?

It Support AgentHelp Desk Technician
Provides technical support for hardware, software, and network issuesHandles user inquiries, troubleshooting, and resolving IT problems
Typically works on-site or remotely with end-usersPrimarily assists end-users via phone, email, or remote access
Requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+

Both roles focus on supporting end-users with IT issues, often requiring similar certifications and working in similar environments. The main difference lies in scope: It Support Agents may handle broader technical issues, while Help Desk Technicians focus more on user support and troubleshooting. Both positions are essential in IT support teams and often overlap in daily tasks.

Is IT hard to get an IT support agent job?

Getting an IT support agent job can vary in difficulty depending on the candidate's technical skills, certifications like CompTIA A+ or Network+, and experience with troubleshooting hardware and software. Entry-level positions are often accessible to those with basic IT knowledge, but more competitive roles may require additional skills or certifications.

What qualifications do I need for an IT support agent?

An IT support agent typically needs a high school diploma or equivalent, with many employers preferring an associate's or bachelor's degree in computer science, information technology, or related fields. Relevant skills include knowledge of operating systems, hardware, software troubleshooting, and customer service, often supported by certifications such as CompTIA A+ or Network+. Strong communication skills and the ability to work in a team are also important.
More about It Support Agent jobs

What states have the most It Support Agent jobs?

States with the most job openings for It Support Agent jobs include:

What job categories do people searching It Support Agent jobs look for?

The top searched job categories for It Support Agent jobs are:

It Support Agent jobs near you
Infographic showing various It Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

IT Support Agent I

Onshore Outsourcing Holding Co Inc

Glennville, GA • On-site

$12/hr

Full-time

Posted 13 days ago

Job description

IT Support Agent – Full-time Glennville GA Area

The Role – MUST be within 45 minutes of Glennville GA and required to work in office from our Glennville Georgia location.

As an Onshore IT Support Agent, you will work in a challenging environment dealing with client customers through multiple channels. The ability to effectively and professionally communicate with a variety of people is key. Attention to detail required. Pays $12.00 per hour. 


Full-time Schedule: Monday - Friday *Must be willing to work weekends if needed

Shifts Available: Day, Evening and Overnight shifts available. (Must be available to work at least 1 weekend shift as needed)

What we do

Onshore Outsourcing is a 100% US based team of enthusiastic, highly trained, highly skilled IT people who understand what it means to deliver success. We enable hundreds of Fortune 1000 companies around the globe to unleash their true potential by excelling in industry and technical expertise proven process and mission-based models. Our proven process and track- record of success speaks to the commitment and dedication our team members embrace. Our mission is to enable our clients to accomplish big things with our IT help. 

 

Why Onshore

Onshore Outsourcing is committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and respect as integral parts of our day-to-day environment. With this atmosphere, we can continue to value and appreciate the strengths of the styles, ideas, and organizational contributions of everyone. Onshore’s culture cornerstones are operational excellence, always learning, we’re in this together, and enthusiastic & purposeful. Full-time employment at Onshore comes with a comprehensive benefits package!

 

FT - IT Support Agent Duties & Responsibilities

  • Professionally handle a high volume of incoming calls
  • Provide technical support and troubleshooting via telephone, email, chat, and portal
  • Accurately document, track and escalate all customer issues until resolution
  • Meet or exceed client performance metrics
  • Ensure management is notified of trending service issues, challenges, and roadblocks

 

FT - IT Support Agent Minimum Qualifications

  • Must be within 45 minutes of Glennville GA and work from our office
  • Excellent people skills including verbal/written communication
  • Ability to multitask in a challenging environment
  • Computer literate with ability to utilize hardware, software, and operating systems
  • Positive, professional demeanor required
  • Effective, consistent internet connection required to work remotely
  • Strong attention to detail
  • Demonstrate consistent dependability in the workplace

 

FT - IT Support Agent Preferred Qualifications

  • 3 months call center or customer service experience
  • Basic ability to troubleshoot hardware, software, network connections and peripherals
  • Experience with Ticketing systems (such as ServiceNow)
  • Experience using Microsoft Office Suite (such as Excel, Outlook, etc.)

Full-time Schedule: Monday - Friday *Must be willing to work weekends as needed
Shifts Available: Day, Evening and Overnight shifts available. (Must be available to work at least 1 weekend shift as needed)