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It Support Agent Jobs (NOW HIRING)

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

BRP

IT Support Agent - Palm Bay, FL

Palm Bay, FL

$18.25 - $25.25/hr

We are looking for a local IT Support Agent in Palm Bay, Florida, to strengthen our local user support team. Reporting to the US Proximity Agent Team Leader based in Sturtevant Wisconsin, the local ...

BRP

IT Support Agent - Palm Bay, FL

Palm Bay, FL · On-site

$18.25 - $25.25/hr

We are looking for a local IT Support Agent in Palm Bay, Florida, to strengthen our local user support team. Reporting to the US Proximity Agent Team Leader based in Sturtevant Wisconsin, the local ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

TEKsystems

IT Support

Modesto, CA

$20 - $25/hr

Description We are seeking a highly motivated, detail‑oriented, and experienced IT Support ... This role will serve as a dedicated phone support agent while also supporting the Deployment Depot ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service ...

Senneca Holdings

IT Support

Cincinnati, OH

$20.75 - $28.25/hr

The IT Support Co-op will deliver quality technical support toonsite and remote locations with the ability to solve Tier 1 IT issues. This requiresa range of skills from basic computer knowledge to ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Beyond IT Support is an MSP committed to delivering top-notch IT support and solutions to local businesses. They are looking for a skilled Bench Technician to diagnose, repair, and refurbish IT ...

Fortune Brands

IT Technical Support Agent

Las Vegas, NV · On-site

$40K - $66K/yr

As the IT Technical Support Agent you will be responsible to: In this role you will have responsibility for supporting key infrastructure functions, including working closely with users ...

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It Support Agent information

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How much do it support agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for it support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between It Support Agent vs Help Desk Technician?

It Support AgentHelp Desk Technician
Provides technical support for hardware, software, and network issuesHandles user inquiries, troubleshooting, and resolving IT problems
Typically works on-site or remotely with end-usersPrimarily assists end-users via phone, email, or remote access
Requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+

Both roles focus on supporting end-users with IT issues, often requiring similar certifications and working in similar environments. The main difference lies in scope: It Support Agents may handle broader technical issues, while Help Desk Technicians focus more on user support and troubleshooting. Both positions are essential in IT support teams and often overlap in daily tasks.

More about It Support Agent jobs
What states have the most It Support Agent jobs? States with the most job openings for It Support Agent jobs include:
What job categories do people searching It Support Agent jobs look for? The top searched job categories for It Support Agent jobs are:
It Support Agent jobs near you
Infographic showing various It Support Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
IT Support Agent

IT Support Agent

WheelHouse IT

Fort Lauderdale, FL • On-site

$24K - $31K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.
Requirements:
  • Passionate about technology with basic technical knowledge
  • Comfortable providing phone support to clients
  • Excellent customer service skills
  • Clear written and verbal communication
  • Capable of working a standard M-F work week (and very occasional nights/weekends)
  • Local to the greater Fort Lauderdale area

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.
Responsibilities:
  • Answer incoming calls from clients
  • Resolve simple or fast tickets
  • Create tickets and route calls to a team of technicians
  • Provide application support (Office/Microsoft 365, QuickBooks, etc.)
  • Configure hardware and install common peripheral devices
  • Provide basic network support - configuration of wireless routers and access points
  • Access client systems via RMM tools
  • Conduct peer-to-peer training and shadowing
  • Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $15-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.
If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Apply