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It Support Agent Jobs (NOW HIRING)

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

$14 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

BRP

IT Support Agent - Palm Bay, FL

Palm Bay, FL

$18.25 - $25.25/hr

  • Retirement

  • PTO

We are looking for a local IT Support Agent in Palm Bay, Florida, to strengthen our local user support team. Reporting to the US Proximity Agent Team Leader based in Sturtevant Wisconsin, the local ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Beyond IT Support is a company focused on providing IT solutions, and they are seeking an IT Support Specialist to assist with technical issues related to Microsoft's core business applications and ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer ...

GAL MANUFACTURING COMPANY LLC

Tech Support Agent

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Agent Full Time Sacramento, CA If you are a forward-thinker interested in ... Effectively articulate necessary technical information to customers in a simple and concise manner ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Spiceorb

IT Support

Charlotte, NC · On-site

Hello, SpiceOrb is looking for an IT Support n Charlotte, NC Role: IT Support Location: Charlotte, NC(Onsite) Duration: 12+ Months Contract The Executive Leadership and Headquarters IT Support ...

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SRS Acquiom

IT Support Technician

Denver, CO

$31.25 - $36.06/hr

For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent ... The IT Support team is responsible for all areas of internal desktop and cloud app support ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

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All JobsIt Support Agent Jobs

It Support Agent information

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$10

$19

$30

How much do it support agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between It Support Agent vs Help Desk Technician?

It Support AgentHelp Desk Technician
Provides technical support for hardware, software, and network issuesHandles user inquiries, troubleshooting, and resolving IT problems
Typically works on-site or remotely with end-usersPrimarily assists end-users via phone, email, or remote access
Requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+

Both roles focus on supporting end-users with IT issues, often requiring similar certifications and working in similar environments. The main difference lies in scope: It Support Agents may handle broader technical issues, while Help Desk Technicians focus more on user support and troubleshooting. Both positions are essential in IT support teams and often overlap in daily tasks.

How much does remote IT support pay?

Remote IT support agents typically earn between $15 and $30 per hour, depending on experience, certifications, and the complexity of support provided. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA or Microsoft can earn higher wages. Salaries can also vary based on the employer and geographic location of the company, even for remote roles.

Is IT hard to get an IT support agent job?

Getting an IT support agent job can vary in difficulty depending on the candidate's technical skills, certifications like CompTIA A+ or Network+, and experience with troubleshooting hardware and software. Entry-level positions are often accessible to those with basic IT knowledge, but more competitive roles may require additional skills or certifications. Strong communication skills and familiarity with common tools like ticketing systems can also improve job prospects.

What qualifications do I need for an IT Support Agent?

An IT Support Agent typically needs a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and networking, as well as good communication abilities, are essential for the role.
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What states have the most It Support Agent jobs?

States with the most job openings for It Support Agent jobs include:

What job categories do people searching It Support Agent jobs look for?

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It Support Agent jobs near you
Infographic showing various It Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

4Help IT Support Agent

Virginia Polytechnic Institute and State University

Blacksburg, VA • On-site

$36K/yr

Full-time

Posted 10 days ago

Virginia Tech rating

7.8

Company rating: 7.8 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

229th of 618 rated colleges and universities

Job description

4Help IT Support Agent
Job no: 537282
Work type: Staff
Senior management: Vice President-Info Technology
Department: User Experience and Engagement
Location: Blacksburg, Virginia, Hybrid
Categories: Information Systems / Technology
Job Description
Working in a call center focused on resolving computer user problems, a 4Help IT Support Agent communicates with stakeholders using a telephone and/or electronic means, determines what service is needed, and enters the pertinent service information into a computerized ticketing system, and resolves common problems, and escalated more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include, but are not limited to, students, staff, faculty, internal and external associates, peers, colleagues and community members.
Required Qualifications
- Ability to perform all duties with professionalism, courtesy, and tact in a stressful call center environment
- Demonstrated strong communications skills to receive, record, and transmit information
- Demonstrated computer competency in a Windows environment with emphasis on Outlook and web-based applications
- Demonstrated ability to manage multi-line phones and the ability to multi-task; ability to interface with stakeholders using the telephone and computer-based tools such as email or chat while utilizing customer service skills to include customer needs assessment and evaluation of customer satisfaction
- Proven ability to work cooperatively with others, to be a part of a team, to work together and a willingness and ability to document knowledge and share with others.
Preferred Qualifications
- Experience in a technical call center
- Experience with trouble ticketing software
- Technical writing skills
- Familiarity with network management software.
Pay Band
3
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$36,501
Hours per week
40
Review Date
8/21/2026
Additional Information
The successful candidate will be required to have a criminal conviction check.
Sponsorship is not available for this position.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact IT Human Resources at ithr@vt.edu during regular business hours at least 10 business days prior to the event.
Advertised: August 7, 2026
Applications close:
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About Virginia Tech

Sourced by ZipRecruiter

Virginia Tech, guided by its motto "Ut Prosim" (That I May Serve), embraces a hands-on, interdisciplinary approach to educate scholars as leaders and problem-solvers. As a comprehensive land-grant institution, it enriches the quality of life in Virginia and worldwide, fostering an inclusive community focused on knowledge, discovery, and creativity. With over 280 majors, the university serves a diverse student body of more than 36,000 across undergraduate, graduate, and professional programs. Virginia Tech's presence extends throughout Virginia, including campuses in Northern Virginia, Roanoke, Newport News, and Richmond, along with multiple Extension offices and research centers. As a prominent global research institution, it conducts over $500 million in research annually.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Blacksburg, VA, US

Year founded

1872

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