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It Support Agent Jobs (NOW HIRING)

STR

IT Support Specialist

Melbourne, FL · On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you'll be the front ...

All In Credit Union

IT Support Manager

Daleville, AL · On-site

$83 - $125/hr

Lead, coach, and support the IT Support Specialist team, including planning and balancing daily workloads. * Oversee helpdesk operations, service levels, work queues, escalations, scheduling, and ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Job Title: IT Support Analyst Employment Type: Full-Time, Long-Term Role Location: On-site - Atlanta, GA Time Zone: U.S. Eastern Time (ET) Industry: Technology Consulting / Digital Services Work ...

Princeton University

IT Support Specialist

Princeton, NJ · On-site

$77K - $87K/yr

Overview The IT Support Specialist provides information technology support to students, faculty, staff, alumni and others affiliated with Princeton University through multiple support channels ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...

Astound Group LLC

IT Support

Las Vegas, NV · On-site

$20.25 - $27.75/hr

JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department ...

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It Support Agent information

See salary details

$10

$19

$30

How much do it support agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between It Support Agent vs Help Desk Technician?

It Support AgentHelp Desk Technician
Provides technical support for hardware, software, and network issuesHandles user inquiries, troubleshooting, and resolving IT problems
Typically works on-site or remotely with end-usersPrimarily assists end-users via phone, email, or remote access
Requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+

Both roles focus on supporting end-users with IT issues, often requiring similar certifications and working in similar environments. The main difference lies in scope: It Support Agents may handle broader technical issues, while Help Desk Technicians focus more on user support and troubleshooting. Both positions are essential in IT support teams and often overlap in daily tasks.

Is IT hard to get an IT support agent job?

Getting an IT support agent job can vary in difficulty depending on the candidate's technical skills, certifications like CompTIA A+ or Network+, and experience with troubleshooting hardware and software. Entry-level positions are often accessible to those with basic IT knowledge, but more competitive roles may require additional skills or certifications.

What qualifications do I need for an IT support agent?

An IT support agent typically needs a high school diploma or equivalent, with many employers preferring an associate's or bachelor's degree in computer science, information technology, or related fields. Relevant skills include knowledge of operating systems, hardware, software troubleshooting, and customer service, often supported by certifications such as CompTIA A+ or Network+. Strong communication skills and the ability to work in a team are also important.
More about It Support Agent jobs

What states have the most It Support Agent jobs?

States with the most job openings for It Support Agent jobs include:

What job categories do people searching It Support Agent jobs look for?

The top searched job categories for It Support Agent jobs are:

It Support Agent jobs near you
Infographic showing various It Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

IT Technology Support

Heritage Behavioral Health Center

Decatur, IL • On-site

$24 - $31.25/hr

Full-time

Re-posted 11 days ago

Job description

Job Posting TitleInformation Technology Support
Job Description
Information Technology SpecialistHeritage Behavioral Health Center – Decatur, IL 

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 – $31.25

Core Responsibilities

Technical Support

  • Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
  • Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
  • Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

  • Install software, updates, and patches on agency computers.
  • Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
  • Arrange vendor maintenance or escalation as needed.
  • Support data security and compliance (HIPAA, 42 CFR Part 2)
  • Maintain clear documentation and coordinate with IT vendors

Training & User Support

  • Train new staff on technology systems, software applications, and network access.
  • Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Detail-oriented with excellent project and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Customer-focused, patient, and able to translate technical concepts clearly
  • Self-motivated and able to work independently or within a team

Education & Experience

  • High school diploma or equivalent (required)
  • 2+ years of IT support experience (healthcare preferred) or
    3+ years of clinical experience with strong technical skills
  • Experience working with various software applications preferred
  • Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
  • Hands-on experience with help desk functions, troubleshooting, or user support is desirable
  • Certifications (CompTIA A+, Network+, M365, CHTS) a plus
  • Valid driver’s license, reliable transportation, and proof of automobile insurance required