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It Service Support Jobs (NOW HIRING)

SpaceXAI

IT Services Technician - Memphis

Memphis, TN · On-site

$61K - $91K/yr

Provide new hire onboarding and offboarding service support BASIC QUALIFICATIONS: * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred ...

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lee's Summit, MO and will be an onsite position. All ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

What you'll do * Provide Tier 1 technical support to employees both in person and remotely ... Applied best practice IT Service Management processes in the delivery and support of IT services e ...

Maxima Consulting

IT Support Analyst

Manhattan, NY · On-site

$60 - $80/hr

The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk. It is designated for on-call ...

TekGarden

Senior IT Service Engineer

Candler, NC · On-site

... Provides end user support for projects as assigned by service management in alignment with ... Information Technology including end user, Windows server, Azure cloud, M365 and networking ...

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It Service Support information

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How much do it service support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it service support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does an IT Service Support job do?

An IT Service Support job involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and may use tools like ticketing systems to track requests, often working in help desk or technical support environments.

Which IT Service Support job is the highest paid?

Senior IT Service Support roles, such as IT Support Manager or IT Service Manager, tend to be the highest paid within the support field, often earning higher salaries due to leadership responsibilities and experience. Advanced certifications like ITIL or CompTIA can also contribute to higher compensation in these roles.

What cities are hiring for It Service Support jobs?

Cities with the most It Service Support job openings:

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Infographic showing various It Service Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Services Technician - Memphis

Memphis, TN • On-site

SpaceXAI
Aerospace Product and Parts Manufacturing • 1 - 5K employees
Learn more about SpaceXAIexternal

$61K - $91K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Key responsibilities

  • Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.

  • Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.

  • Assist with the deployment, configuration, and maintenance of hardware and software applications.

SpaceX rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

18th of 72 rated aerospace companies

Job description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support. 

RESPONSIBILITIES:
  • Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
  • Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
  • Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
  • Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
  • Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
  • Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
  • Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
  • Support IT projects, such as system upgrades, migrations, or new technology rollouts.
  • Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
  • Ensure compliance with company IT policies, security standards, and data protection protocols.
  • Provide new hire onboarding and offboarding service support
BASIC QUALIFICATIONS:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
  • 2-4 years of experience in IT, helpdesk, or a related technical role.
  • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
  • Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
  • Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
  • Excellent problem-solving, analytical, and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.
PREFERRED SKILLS AND EXPERIENCE:
  • Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
  • Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
  • Ability to manage multiple priorities and meet deadlines under pressure.
COMPENSATION AND BENEFITS:

$61,200 - $91,800 USD

Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

What SpaceX employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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