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It Service Support Jobs in Iowa (NOW HIRING)

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

Lead daily operations of the IT Service Desk supporting enterprise users globally. * Ensure adherence to contractual SLAs, KPIs, OLAs, and customer experience targets. * Manage incident, request ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

Lead daily operations of the IT Service Desk supporting enterprise users globally. * Ensure adherence to contractual SLAs, KPIs, OLAs, and customer experience targets. * Manage incident, request ...

Landus

IT Support Technician - Level 1

Des Moines, IA · On-site

$21 - $28.75/hr

Service Desk & End-User Support * Deliver in-person IT support for users in the Des Moines office. * Set up and provide support for conference room technology before, during, and after in-person ...

Landus

IT Support Technician - Level 1

Des Moines, IA

$21 - $28.75/hr

Service Desk & End-User Support * Deliver in-person IT support for users in the Des Moines office. * Set up and provide support for conference room technology before, during, and after in-person ...

mcw

IT Support Tech

Milwaukee, WI

$21.25 - $29/hr

The IT Support Technician provides comprehensive technical support across the organization ... Resolve a broad range of hardware and software issues via the service desk. * Independently ...

nLeague

IT Field Support Specialist

Mount Pleasant, IA · On-site

Job Id: 799504 IT Field Services Support Location: On-site, 1200 E Washington St, Mount Pleasant, IA 52641 Client: IA DOM Duration: 03+ Months The Iowa Department of Corrections (MPCF) is seeking an ...

Cognizant

IT Service Desk Queue Specialist

Des Moines, IA · On-site

$80 - $100/hr

Support management reviews through detailed reporting and service insights. Escalation & Incident Coordination * Serve as the primary operational escalation point for ticket queue management issues.

Stellar Industries Inc

IT Director

Garner, IA · On-site

The Director of IT - Infrastructure & Operations (I&O) provides strategic and operational ... Service Desk Leadership, Manufacturing Operations Support, Incident & Problem Management ...

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It Service Support information

What does an IT Service Support job do?

An IT Service Support job involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and may use tools like ticketing systems to track requests, often working in help desk or technical support environments.

Which IT Service Support job is the highest paid?

Senior IT Service Support roles, such as IT Support Manager or IT Service Manager, tend to be the highest paid within the support field, often earning higher salaries due to leadership responsibilities and experience. Advanced certifications like ITIL or CompTIA can also contribute to higher compensation in these roles.

What cities in Iowa are hiring for It Service Support jobs?

Cities in Iowa with the most It Service Support job openings:

Infographic showing various It Service Support job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Service Management Solutions Manager

Iowa City, IA • On-site

University of Iowa
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Iowaexternal

Full-time

Medical, Life, Retirement

Posted 7 days ago

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

463rd of 633 rated colleges and universities

Job description

IT Services at the University of Iowa is seeking an IT Service Management (ITSM) Solutions Manager to lead our enterprise ITSM program, oversee the Halo ITSM platform, and guide the team responsible for supporting and advancing these services
This is a unique opportunity to influence how IT work gets done across the organization. You'll set direction for our ITSM program, establish consistent and effective services management practices, and help teams make better use of the processes, data, and technology to support reliable IT service delivery.
As the service owner for Halo ITSM, you'll lead the continued development of the platform and its capabilities while building strong partnerships across ITS, Health Care Information Services, and the broader University. You'll also supervise and develop a team responsible for translating service needs into practical technical solutions.
Key Job Duties (not all inclusive):
  • Lead the University's ITSM program, establishing strategy, governance, standards, and a roadmap for continued maturity and improvement.
  • Serve as the service owner for the Halo ITSM platform, overseeing its administration, configuration, integrations, upgrades, and future capabilities.
  • Guide the design and improvement of core ITSM practices, including incident, service request, service catalog, configuration, and service monitoring/alerts.
  • Partner with IT leaders, service owners, and stakeholders to understand service needs, establish priorities, and drive adoption of consistent, customer-focused practices.
  • Develop and use key performance indicators (KPIs), service level agreements (SLAs), and service data to evaluate performance and identify trends/gaps.
  • Lead, monitor, and develop the ITSM team, setting priorities and fostering a service-oriented culture.

ITSM touches nearly every part of our IT organization. Done well, it makes services easier to understand and problems easier to resolve. In this role, you'll have the opportunity to move beyond maintaining individual processes and tools to helping build the structure that connects them.
If you enjoy bringing together people, processes, technology, and data to solve complex challenges, we'd like to hear from you.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University's commitment to creating a welcoming and respectful environment for all.
This position is not eligible for University sponsorship for employment authorization.
ITS values work life balance and strives to provide flexible work options where possible. This position is eligible for on-site or hybrid work arrangements within the state of Iowa, and will require a work arrangement form to be completed upon the start of employment. A minimum of 3-4 days in office per week will be expected. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
For a detailed job description, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
Required Qualifications:
  • Bachelor's degree in a field relevant to the position, or an equivalent combination of education and additional related experience.
  • Experience (typically 5 years or more) in IT service management or IT operations.
  • Experience successfully supervising or leading a team.
  • Demonstrated experience administering or managing an ITSM platform.
  • Strong working knowledge of ITIL processes, including incident, problem, change, service request, and knowledge management.
  • Proven ability to manage multiple priorities, projects, and stakeholders simultaneously.
  • Excellent written and verbal communication skills, with the ability to present both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with experience using data to drive decisions.

Desirable Qualifications:
  • ITIL 4 Foundation certification or higher.
  • Experience with Halo ITSM platform administration and configuration.
  • Familiarity with enterprise integrations (e.g. Active Directory, Microsoft 365, monitoring tools.)
  • Project management experience.
  • Experience working in higher education.

Application Details:
In order to be considered, applicants must upload the following materials and mark them as "Relevant File" to the submission:
  • Resume
  • Cover letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.

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