ZipRecruiter

Log In

1

It Service Support Jobs in Springfield, VT (NOW HIRING)

North Star Health

IT Support Technician I

Springfield, VT · On-site

$28 - $32/hr

The technician works closely with the IT Support Specialist to resolve incidents, fulfill service requests, and ensure a high level of customer service throughout the organization. This entry-level ...

North Star Health

IT Support Technician I

Springfield, VT · On-site

$28 - $32/hr

The technician works closely with the IT Support Specialist to resolve incidents, fulfill service requests, and ensure a high level of customer service throughout the organization. This entry-level ...

U.S. Navy

IT Support Specialist

Claremont, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Keene, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

North Walpole, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Bellows Falls, VT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Saxtons River, VT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

Randalls

Service & Delivery Technician III

Keene, NH · On-site

$60 - $80/hr

Provide customers with IT support; meet goals for service level agreements. * Provide network and remote connectivity (hardware/software) support. * Maintain equipment inventory controls and policies.

Cheshire County

IT Operations Technician 1

Keene, NH · On-site

$27.30/hr

Monitor availability of all County data and telephone resources, computer-based services, and LAN ... Serve as a point of contact for IT support within the County. * Respond to end-user requests for ...

next page

Showing results 1-20

All JobsIt Service Support JobsIt Service Support Jobs in Springfield, VT

It Service Support information

See Springfield, VT salary details

$11

$18

$26

How much do it service support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it service support in Springfield, VT is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.53 per hour, depending on experience, location, and employer.

What does an IT Service Support job do?

An IT Service Support job involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and may use tools like ticketing systems to track requests, often working in help desk or technical support environments.

Which IT Service Support job is the highest paid?

Senior IT Service Support roles, such as IT Support Manager or IT Service Manager, tend to be the highest paid within the support field, often earning higher salaries due to leadership responsibilities and experience. Advanced certifications like ITIL or CompTIA can also contribute to higher compensation in these roles.
Infographic showing various It Service Support job openings in Springfield, VT as of September 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,876 per year, or $18.7 per hour.

IT Support Technician I

Springfield, VT • On-site

North Star Health
Health Care and Social Assistance • 201 - 500 employees
Learn more about North Star Healthexternal

$28 - $32/hr

Full-time

Re-posted 7 days ago

Job description

Position Summary
The IT Support Technician I provides first-line technical support to North Star Health employees. This position is responsible for assisting users with common hardware, software, printing, phone, and basic connectivity issues. The technician works closely with the IT Support Specialist to resolve incidents, fulfill service requests, and ensure a high level of customer service throughout the organization.
This entry-level role serves as a foundation for growth within the Information Technology department and provides hands-on experience supporting clinical and business systems, workstations, mobile devices, telecommunication systems, and Microsoft 365 technologies.
Essential Duties and Responsibilities
End User Support
  • Serve as the first point of contact for basic IT support requests.
  • Respond to service tickets, phone calls, emails, and walk-up support requests.
  • Assist users with password resets and account-related issues.
  • Troubleshoot workstation, laptop, printer, scanner, and peripheral issues.
  • Install and configure computer hardware and accessories.
  • Provide basic support for Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
  • Assist users with basic mobile device setup and troubleshooting.
  • Document issues and resolutions within the ticketing system.

Deskside and Remote Support
  • Travel between organization locations to provide onsite support when needed.
  • Set up and deploy new desktops, laptops, monitors, printers, and phones.
  • Assist with workstation moves, additions, and changes.
  • Help maintain conference room technology and meeting equipment.

Hardware and Inventory Management
  • Receive, inventory, and prepare computer equipment for deployment.
  • Track IT assets in the inventory management system.
  • Assist with equipment replacement and recycling programs.
  • Maintain stock levels of commonly used peripherals and supplies.

User Onboarding and Offboarding
  • Assist with preparing equipment for new employees.
  • Support user account setup activities as directed.
  • Collect and process equipment during employee terminations.
  • Ensure assigned hardware is accurately tracked.

Escalation and Team Collaboration
  • Escalate complex issues to the IT Support Specialist or other IT staff as appropriate.
  • Work collaboratively with system administrators, application specialists, and vendors.
  • Communicate clearly and professionally with users regarding issue status and resolution timelines.
  • Participate in departmental meetings and training activities.

Security and Compliance
  • Follow all IT security, HIPAA, and organizational policies.
  • Report suspected security incidents or suspicious activity immediately.
  • Support secure handling of devices containing Protected Health Information (PHI).
  • Maintain confidentiality of patient and organizational information.

Requirements
Minimum Qualifications
Education
  • High School Diploma or equivalent required.
  • Associate degree in Information Technology, Computer Science, or related field preferred.

Experience
  • Previous customer service experience preferred.
  • Previous technical support experience preferred but not required.
  • Internship, educational lab, or volunteer technology experience may be substituted for professional experience.

Certifications (Preferred)
  • CompTIA A+
  • Microsoft Fundamentals certifications
  • Equivalent entry-level technical certifications

Knowledge, Skills, and Abilities
  • Strong customer service orientation.
  • Ability to communicate effectively with technical and non-technical users.
  • Basic understanding of:
  • Windows workstations
  • Microsoft 365
  • Printers and scanners
  • Mobile devices
  • Computer hardware components
  • Basic networking concepts
  • Ability to follow written procedures and documentation.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize multiple tasks in a fast-paced healthcare environment.
  • Willingness to learn new technologies and procedures.

Working Conditions
  • Work performed in office, clinical, and remote healthcare environments.
  • Travel between organizational locations may be required.
  • Occasional lifting of computer equipment up to 40 pounds.
  • Frequent sitting, standing, walking, and computer usage.
  • May participate in after-hours deployment or upgrade activities as needed.

Salary Description
$28-$32/hour

Apply