It Service Support Jobs in Springfield, VT (NOW HIRING)

Sonnax Transmission CompanyAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.This hybrid position is based in Bellows Falls, VT, with an average onsite expectation of 2-3 days per week.Who We AreThe Associated Parts Platform is a global collective organization of leading businesses delivering innovative, high-quality solutions for the automotive aftermarket industry. As part of our shared services team, you will support multiple subsidiaries, each recognized for excellence in emissions systems, drivetrain components, ride control, electronics, and transmission technologies. Our Platform approach enables collaboration, efficiency, and best-in-class performance across diverse product categories, driving value for customers worldwide.We are a multi-site, multi-brand organization undergoing a major technology transformation to unify our systems, processes, and data into a cohesive enterprise operating model across all business units. Our Platform IT organization serves as a centralized strategic function, providing standards, governance, and enterprise solutions that support modernization and enable consistent, scalable operations across the entire company.What You’ll DoAs an Enterprise Applications Business Analyst, you will support the administration and improvement of enterprise applications, Microsoft 365, and Microsoft Entra ID services within a manufacturing environment. You will manage user access and identity processes, including Enterprise Applications, SSO configuration, and group-based access models, while helping enforce security and access governance standards. You will support and optimize the Service Desk cloud platform, managing workflows, requests, and process improvements, and oversee label design and labeling system. Working closely with IT and business teams, you will troubleshoot system issues, assist with integrations between applications, and contribute to identity lifecycle processes such as access reviews. This role focuses on building hands-on experience while supporting reliable, secure, and efficient application operations in a production-driven environment.Day-to-Day ResponsibilitiesAdminister and support enterprise applications and cloud platforms used across manufacturing operationsManage identity and access in Microsoft Entra ID, including group management and access controlsConfigure and support Enterprise Applications and SSO integrations (SAML, OAuth, OIDC)Handle user access requests using RBAC and least-privilege principles across multiple systemsSupport and maintain labeling systems, including label design and system-level troubleshootingSupport and optimize the Service Desk cloud platform, including ticket management, workflows, and automationMonitor system health and performance; respond to incidents and escalate as neededAssist in maintaining integrations and data flow between systems (ERP, WMS, and other applications)Troubleshoot application issues and coordinating with vendors or internal IT teamsCreate and maintain documentation for systems, access models, and proceduresCross-Functional PartnersManufacturing Operations & Plant StaffWarehouse, Shipping, and Supply Chain TeamsFinance and ERP usersIT Infrastructure, Security, and Helpdesk teamsExternal vendors and application support providersOwnershipSupport the lifecycle of enterprise applications, including onboarding, configuration, and ongoing maintenanceAct as a developing SME in Entra ID and enterprise application access managementAssist in maintaining application security and access governance standards, including audits and access reviewsContribute to documentation, standardization, and process improvement effortsSupport alignment between legacy manufacturing systems and modern cloud-based applicationsProject WorkAssist with Entra ID and enterprise application initiatives (SSO onboarding, access governance improvements)Support system upgrades, enhancements, and migrationsHelp improve application integrations and data flow across ERP, WMS, and operational systemsParticipate in Service Desk platform enhancements and workflow automationContribute to labeling system improvements, including design standardization and usability enhancementsSupport continuous improvement initiatives across manufacturing and IT systemsWhat You’ll NeedEducation & ExperienceAssociate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)2–5 years of experience in IT support, application administration, or systems support in a manufacturing or industrial environment (required)Experience supporting enterprise applications in a production or warehouse settingExposure to Service Desk or ticketing platformsTechnical KnowledgeHands-on experience with:Microsoft Entra ID (Azure AD) including access management and identity governance conceptsEnterprise Applications and SSO configuration (SAML, OAuth, OIDC)Experience with label design and labeling systems in a manufacturing or warehouse environment (required)Basic understanding of ERP/WMS systems (Infor or similar is a plus)Familiarity with Service Desk platforms (incident/request workflows, automation)General understanding of integrations (APIs, connectors, data flow)Basic knowledge of IAM and security best practicesWorking knowledge of Microsoft 365 administration is a plusHard SkillsEntra ID identity and access managementEnterprise application configuration and SSO supportLabel design and labeling system troubleshootingService Desk platform administrationApplication support and issue resolutionDocumentation and process trackingBasic integration and data flow supportSoft SkillsStrong communication skills across technical and operational teamsProblem-solving mindset with attention to detailAbility to prioritize and manage multiple requests in a production environmentWillingness to learn and grow technical skillsetsTeam-oriented with a proactive approachWhat You’ll GainImpact & ContributionsProvide frontline and tier 2 support across critical manufacturing systems and enterprise applicationsPlay a key role in improving identity security and application access governanceDirectly support operational efficiency through reliable system and labeling supportCareer GrowthPathways into Systems Administration, Cloud, or Identity-focused rolesHands-on experience with enterprise identity, SaaS integrations, and manufacturing IT systemsOpportunities for technical certifications and skill developmentBenefits & CultureCompetitive compensation and benefitsCollaborative and hands-on team environmentOpportunities to grow within a manufacturing-focused technology landscapePay Range:80,000.00 - 120,000.00We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying. #J-18808-Ljbffr