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It Service Manager Jobs in Tennessee (NOW HIRING)

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... IT Service Desk Engineer Company: Techmer PM Location: Clinton, Tennessee, United States Salary ... Remedy Service Management * PowerShell and Automation Tools * LAN/WAN Networking Technologies Key ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... IT Service Desk Engineer Company: Techmer PM Location: Clinton, Tennessee, United States Salary ... Remedy Service Management * PowerShell and Automation Tools * LAN/WAN Networking Technologies Key ...

IntelliPro Group Inc.

IT Specialist

Cookeville, TN · On-site

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

IntelliPro Group Inc.

IT Specialist

Cookeville, TN · On-site

$29/hr

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

Lyric

Senior Manager, Corporate IT

Nashville, TN

$126K - $127K/yr

The Senior Manager, Corporate IT serves as the senior technical leader for the Corporate IT ... The Senior Manager partners with the Service Desk, Systems, Enterprise Applications, and IAM team ...

Collabera

Project Manager IT

Nashville, TN

$95K - $112K/yr

Shared IT Services include the Application Development and Production Support groups, Enterprise ... Manager's interview preference is to first have a phone screen with a candidate. If that screen ...

Weigel Stores, Inc.

IT Technician

Powell, TN

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...

PERMA-PIPE

IT Manager - US

Lebanon, TN · On-site

$125K/yr

Perma-Pipe is looking for an experienced IT Manager - USA The IT Manager - USA is a hands-on role ... Oversee local service desk activity and ensure timely resolution or escalation of IT issues.

Edfinancial Services LLC

IT Manager

Knoxville, TN · On-site

$90K - $111K/yr

The IT Systems Manager ensures tasks are completed timely, oversees the health and hygiene of the system, and ensures the team meets established service level agreements. The System Manager will work ...

PERMA PIPE INC

IT Manager - US

Lebanon, TN

$76K - $93K/yr

Perma-Pipe is looking for an experienced IT Manager - USA The IT Manager - USA is a hands-on role ... Oversee local service desk activity and ensure timely resolution or escalation of IT issues.

Edfinancial Services LLC

IT Manager

Knoxville, TN · On-site

$90K - $111K/yr

The IT Systems Manager ensures tasks are completed timely, oversees the health and hygiene of the system, and ensures the team meets established service level agreements. The System Manager will work ...

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Showing results 21-40

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Tennessee

It Service Manager information

See Tennessee salary details

$24.1K

$94.5K

$144.8K

How much do it service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it service manager in Tennessee is $94,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $117,100.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,469 per year, or $45.4 per hour.

Sr IT Service Desk Technician

Techmer

Clinton, TN • On-site

$100K - $125K/yr

Full-time

Re-posted 10 days ago

Job description

We are Techmer PM - the world's foremost materials design firm, creating custom polymers that make up essential products. Through our long-standing partnerships with processors, original equipment manufacturers, and product designers, we've worked for decades to tackle manufacturing and business challenges through sustainable, future-minded solutions.
Senior IT Service Desk Engineer
Company: Techmer PM
Location: Clinton, Tennessee, United States
Salary Pay Range $100,000-125,000
Position Summary
Techmer PM is seeking a Senior IT Service Desk Engineer to provide exceptional technical support while helping drive continuous improvement across our end-user technology environment.
This role combines hands-on technical support with ownership of service desk processes, employee onboarding, business applications, endpoint management, automation, reporting, and security-related initiatives. The successful candidate will serve as a primary escalation point for many technology issues, providing Tier 1 and Tier 2 support while coordinating with ERP and infrastructure support teams when additional expertise is required.
The ideal candidate is a customer-focused technology professional who enjoys solving problems, improving processes, supporting employee success, leveraging automation, and building strong relationships throughout the organization.
Technology Environment
  • Microsoft 365
  • Microsoft Intune
  • Microsoft Entra ID
  • Dynamics 365
  • Windows Endpoints
  • Remedy Service Management
  • PowerShell and Automation Tools
  • LAN/WAN Networking Technologies

Key Responsibilities
  • Provide Tier 1 and Tier 2 support for end-user computing technologies, business applications, and collaboration platforms.
  • Serve as a primary escalation point for complex technical issues and coordinate with ERP and infrastructure support teams when necessary.
  • Respond to support requests via phone, email, ticketing systems, and in-person interactions.
  • Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices.
  • Troubleshoot and resolve issues related to Microsoft 365, Dynamics 365, endpoint devices, and other business-critical applications.
  • Develop and maintain automation solutions using scripting tools to improve efficiency and reduce manual effort.
  • Support endpoint management activities, including provisioning, deployment, configuration, and lifecycle management.
  • Coordinate technology onboarding activities for new employees, including device provisioning, account setup, application access, and end-user orientation.
  • Partner with Human Resources and business leaders to ensure new employees have the technology tools and access required for a successful start.
  • Assist with network troubleshooting involving LAN, WAN, wireless connectivity, and associated technologies.
  • Create and maintain technical documentation, knowledge base articles, and self-service resources.
  • Create and deliver user training sessions, technical documentation, and knowledge base content to improve technology adoption and user self-sufficiency.
  • Provide ongoing coaching and guidance to end users on Microsoft 365, business applications, and workplace technologies.
  • Generate and analyze service desk metrics to identify trends and drive continuous improvement.
  • Maintain hardware and software inventory records and reporting.
  • Administer and improve service desk workflows, reporting, and ticketing system configurations.
  • Support information technology security, compliance, and auditing initiatives.
  • Collaborate with external partners and service providers to ensure reliable infrastructure and security services.
  • Follow up with users to ensure timely resolution and a positive service experience.

Required Qualifications
  • Minimum of 5 years of experience in an IT support, service desk, or technical support role.
  • Experience administering or supporting Microsoft 365 environments.
  • Experience supporting or configuring service desk/ticketing platforms.
  • Experience with endpoint management tools such as Microsoft Intune.
  • Proficiency with automation and scripting.
  • Working knowledge of Windows operating systems, computer hardware, and networking fundamentals.
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to prioritize work and manage multiple tasks in a fast-paced environment.
  • Commitment to delivering excellent customer service.

Preferred Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience supporting enterprise business applications.
  • Experience supporting employee onboarding, technology provisioning, and end-user training programs.
  • Experience creating technical documentation and knowledge management resources.
  • Experience working in a manufacturing or industrial environment.

Why Join Techmer PM?
At Techmer PM, technology plays a critical role in supporting innovation, operational excellence, and employee productivity. This position offers the opportunity to work with modern technologies while making a meaningful impact across the organization.
You'll be part of a collaborative team that values continuous improvement, professional growth, and strong partnerships throughout the business.
Core Values
The ideal candidate will align with Techmer PM's core values:
Teamwork-Based Safety
We believe a safe work environment is created through shared responsibility, communication, and teamwork.
Inclusive Culture
We foster an environment where every individual feels valued, respected, and empowered to contribute.
Honesty and Integrity
We conduct business with the highest standards of professionalism, ethics, and accountability.
Relationships Matter
We believe strong relationships are the foundation of long-term success.
Curiosity and Ambition
We encourage continuous learning, innovation, and a drive for excellence.
Quality in Everything We Do
We are committed to delivering quality in our products, services, and interactions.
Environmental and Industry Stewardship
We are dedicated to responsible environmental practices and positive contributions to our industry.
Equal Opportunity Employer
Techmer PM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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