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It Service Manager Jobs in Tennessee (NOW HIRING)

Hitachi

IT Service Delivery Manager

Alamo, TN · On-site

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Billtrust US Careers

Manager, IT Services

Nashville, TN · Hybrid

$100K - $134K/yr

Experience managing ITSM workflows and SLA configuration in Jira Service Management or equivalent. * Demonstrated experience designing or deploying AI-driven IT service automation ticket triage ...

Billtrust

Manager, IT Services

Nashville, TN · On-site

$91K - $112K/yr

The Manager, IT Services is responsible for overseeing desktop support and endpoint management ... self-service • use AI tools to analyze support trends, surface operational insights, and ...

Billtrust US Careers

Manager, IT Services

Nashville, TN · On-site

$91K - $112K/yr

Experience managing ITSM workflows and SLA configuration in Jira Service Management or equivalent. * Demonstrated experience designing or deploying AI-driven IT service automation ticket triage ...

TecTammina

IT Service Management Lead

Memphis, TN · On-site

... technology services and support to the client's business users. Skill Requirements for Lead (on ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...

SpaceXAI

IT Services Technician (Memphis)

Memphis, TN · On-site

$61K - $91K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

New

Pioneer Technology

Be Seen First

IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

The IT Service Desk Analyst serves as a phone and email contact for assisting and resolving ... Excellent organizational, time management, written and verbal communication skills * Strong working ...

Delek US

Sr Manager, IT Service Delivery

Nashville, TN · On-site

Ensures required IT services are identified, developed, and supported to the satisfaction of the ... Managing Across Organizational Lines * Relationship Management * Strategic Planning * Managing ...

IntelliPro

IT Specialist

Cookeville, TN · On-site

... IT service management tools. • Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. • Assist with audio/video conferencing and meeting room ...

Monogram Health, Inc.

Director IT Operations

Brentwood, TN · On-site

$120 - $160/hr

This is a hands‑on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...

Delek US

Sr Manager, IT Service Delivery

Nashville, TN · On-site

Ensures required IT services are identified, developed, and supported to the satisfaction of the ... Managing Across Organizational Lines * Relationship Management * Strategic Planning * Managing ...

SpaceXAI

IT Services Technician (Memphis)

Memphis, TN

$61K - $91K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

New

SpaceXAI

IT Services Technician (Memphis)

Memphis, TN · On-site

$61K - $91K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

New

Monogram Health

Director IT Operations

Brentwood, TN · On-site

This is a hands-on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...

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Showing results 1-20

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Tennessee

It Service Manager information

See Tennessee salary details

$24.1K

$94.5K

$144.8K

How much do it service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for it service manager in Tennessee is $94,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $117,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs
What are popular job titles related to It Service Manager jobs in Tennessee? For It Service Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Tennessee look for? The top searched job categories for It Service Manager jobs in Tennessee are:
What cities in Tennessee are hiring for It Service Manager jobs? Cities in Tennessee with the most It Service Manager job openings:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,469 per year, or $45.4 per hour.

IT Service Delivery Manager

Hitachi

Alamo, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Location:

Alamo, Tennessee, United States of America

Job ID:

R0123058

Date Posted:

2026-04-02

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a fulltime, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How you'll make an impact

  • Lead IT service delivery for assigned factory sites

  • Serve as the primary IT escalation point for the business

  • Ensure effective ticket management, triage, and resolution

  • Deliver and support onsite IT infrastructure and applications

  • Oversee local IT governance, security, and cybersecurity response

  • Manage IT demand intake and prioritize business requirements

  • Lead IT build and improvement projects at site level

  • Coordinate IT vendors and global delivery teams

  • Plan and control site IT budget and costs

  • Enable secure machine and network connectivity

Your background

  • Bachelor's degree in Computer Science, Engineering, or equivalent experience

  • 5+ years of experience in Information Technology

  • 2+ years in an IT leadership or management role

  • Experience supporting manufacturing or industrial environments

  • Project management experience for complex initiatives

  • Strong communication skills in English; additional local language skills valued

Tools

  • MS Office products including Excel, Word, SharePoint, Teams, and Outlook

  • ServiceNow (SNOW) Enterprise IT Management Platform

  • Microsoft DevOps and Microsoft Azure

  • SAP S/4HANA

  • Information, Data & Analytics, and Business Intelligence solutions

More about us

  • Be part of Hitachi Energy, a global leader accelerating the energy transition

  • Grow your career through international collaboration and development programs

  • Work in a purposedriven organization committed to innovation and sustainability

What We Offer

  • Comprehensive Health Coverage - Medical, dental, vision, and prescription plans

  • Retirement Savings - 401(k) with company match and additional contributions

  • Paid Time Off - Flexible PTO, paid holidays

  • Professional Growth - Tuition reimbursement and continuous learning programs

  • Family Support - Parental leave, adoption assistance, and fertility benefits

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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