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It Service Manager Jobs in Ohio (NOW HIRING)

Würth IT GmbH

$68.12 - $90.83/hr

... Service Management.* entwickelst den IT-Service kontinuierlich weiter, optimierst Supportprozesse und bringst dein Know-how zu Tools wie Microsoft Intune, Jira und SAP ein.* fungierst als ...

New

Fischer Bs

$56.96 - $79.74/hr

Wir sind eines der führenden Unternehmen im Vertrieb und Service von Print & IT Hardware sowie Lösungen / Software. Unser Fokus liegt hierbei auf der Beratung, insbesondere zur digitalen ...

New

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Provide insights and recommendations to the Senior Service Desk Manager. Leadership Development ... Experience: 3 years in IT support roles, with at least 1 year in a supervisory or lead position.

Zeppelin Group

$79.93 - $114.18/hr

Im strategischen Management Center Group IT Services der Zeppelin GmbH am Standort Garching bei München suchen wir zum nächstmöglichsten Zeitpunkt einen** **"HR IT Service & Application Owner

Gabriel Group

Information Technology Manager

Montville, OH · On-site

$110 - $115/hr

The position supervises the System Administrator and works closely with the company's managed service provider and other technology partners. IT Infrastructure and Operations * Oversee company ...

New

Hofmann Leasing

$51.89 - $69.19/hr

... ... IT Service Specialist - Outsourcing Coordinator (m/w/d) In dieser Position bist du ein ... Verantwortung für den gesamten Third-Party-Risk-Management-Prozess - von der Risikobewertung bis ...

New

Revel Staffing

IT Manager

Cleveland, OH · On-site

$85K - $115K/hr

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology ...

Tangram Flex

Director of IT

Dayton, OH · On-site

Direct IT service management processes including help desk ticketing and incident response, problem management, asset management, and change management to deliver exceptional internal customer ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Ohio

It Service Manager information

See Ohio salary details

$25.2K

$99K

$151.6K

How much do it service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it service manager in Ohio is $98,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,400.00 and $122,600.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

What are the most commonly searched types of It Service jobs in Ohio?

The most popular types of It Service jobs in Ohio are:

What are popular job titles related to It Service Manager jobs in Ohio?

For It Service Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Ohio look for?

The top searched job categories for It Service Manager jobs in Ohio are:

What cities in Ohio are hiring for It Service Manager jobs?

Cities in Ohio with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $98,953 per year, or $47.6 per hour.

IT Service Desk Specialist

UNION HOME MORTGAGE CORP

Strongsville, OH

Full-time

Re-posted 28 days ago

Job description

The IT Service Desk Specialist is the primary contact for all external offices regarding technical support issues. The goal is to support, educate and train decentralized office employees on applications and technology to diminish recurring future support requests and make each employee feel well supported and comfortable with technology.

The position provides technical assistance and support for requests and incidents focusing heavily upon computer systems, software, hardware (including mobile devices). This position requires the ability to provide a response in person, in writing, or over the phone while sitting at a desk for long period of time.

At UHM, we understand diversity comes in many different forms. It's our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!


DUTIES & RESPONSIBILITIES

  • Provides support through astute troubleshooting methodology
  • Address a full range of customer needs, including troubleshooting, technical assistance, system usage support, password resets, etc.
  • Document each customer interaction in the ticketing system in a clear, concise, and understandable format
  • Train customers to facilitate the future state of self-service, utilizing technology
  • Research and resolve customer calls that require follow-up
  • Complies with documented processes and works towards meeting expected service levels
  • Maintain accountability for incident prioritization and resolution
  • Monitor assigned incidents to ensure adequate and timely resolution in accordance with service levels
  • Respond to initial phone calls in a fast paced, help desk environment
  • Provide insight and recommendations to improve efficiency and workflows

EDUCATION & EXPERIENCE

  • High school diploma or equivalent
  • 1+ year of experience in help desk or related IT field
  • 1+ year of experience in field requiring customers service skills
  • Familiarity with or experience in troubleshooting LAN hardware/software, desktop devices and end user applications on mid-range systems, cloud and mobile devices.

SKILLS REQUIRED

  • Ability to triage technical issues efficiently and effectively
  • Quick to learn new technologies and applications
  • Knowledge in relevant operating systems, languages, and environments
  • Great verbal and written communication skills
  • Positive working attitude, contributing as an individual and team member to accomplish goals
  • Strong analytical skills, decisiveness, and sound judgment
  • Knowledge of current and evolving information technologies, such as telecommunications, electronic data distribution networks and computers
  • Willing and able to work occasional holidays, weekends, and evenings
  • Ability to manage time and adapt to changes in workflow

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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