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It Service Manager Jobs in Ohio (NOW HIRING)

BarmeniaGothaer

$92 - $127/hr

Du bringst fundierte Erfahrung im IT-Service-Management mit, idealerweise auf Basis von ITIL, und kennst die Zusammenhänge von Service Lifecycle, Service-Katalogen und CMDB-Prozessen. * Du verfügst ...

New

DAW SE Germany

$70 - $90/hr

Du analysierst Service-Performance und Prozesskennzahlen und leitest daraus gezielte Maßnahmen zur ... Das Asset-Management treibst du durch Pflege und Aktualisierung von IT-Asset-Daten (Geräte, ...

New

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · On-site

This position works closely with the Field Support team by managing escalations, troubleshooting ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...

Patent- und Rechtsanwälte Hoffmann

$79.93 - $102.76/hr

These services are governed by an internal Service Manager. In this role, you will bridge the gap between day-to-day IT operations and strategic IT governance. Reporting directly to the Head of IT, ...

New

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

This position works closely with the Field Support team by managing escalations, troubleshooting ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Strong customer service, organization, and communication skills Strong process management skills ... in IT Support (Service Desk preferred and/or Deskside experience Experience in supporting multi ...

REWE Digital GmbH

$79.93 - $125.60/hr

Im IT Service Management-Bereich gestalten und steuern wir die gesamte IT-Service-Landschaft. Unser Ziel ist es, durch standardisierte und transparente Prozesse eine hohe Servicequalität und ...

New

PalAmerican Security

IT Manager

Columbus, OH

$80K/hr

Lead and manage IT service delivery across all US operations, ensuring reliable and customer-focused support * Oversee IT infrastructure, including networks, servers, cloud services, and ...

PalAmerican Security

IT Manager

Columbus, OH · On-site

$80K/hr

Lead and manage IT service delivery across all US operations, ensuring reliable and customer-focused support * Oversee IT infrastructure, including networks, servers, cloud services, and ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Ohio

It Service Manager information

See Ohio salary details

$25.2K

$99K

$151.6K

How much do it service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it service manager in Ohio is $98,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,400.00 and $122,600.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

What are the most commonly searched types of It Service jobs in Ohio?

The most popular types of It Service jobs in Ohio are:

What are popular job titles related to It Service Manager jobs in Ohio?

For It Service Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Ohio look for?

The top searched job categories for It Service Manager jobs in Ohio are:

What cities in Ohio are hiring for It Service Manager jobs?

Cities in Ohio with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,953 per year, or $47.6 per hour.

Senior IT Service Quality Analyst

Core Specialty

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

The Senior IT Service Quality Analyst is responsible for driving service quality, process governance, continual service improvement, and operational excellence across IT Services. This role serves as a key steward of ITIL practices, ensuring the effectiveness, consistency, and maturity of core ITSM processes including Incident, Problem, Change, Knowledge, Configuration Management (CMDB), and Data Certification.
The analyst partners with Service Desk, End User Computing (EUC), Infrastructure, Applications, Security, and business stakeholders to establish meaningful service metrics, identify improvement opportunities, enhance customer experience, and ensure IT services are delivered in alignment with organizational objectives and industry best practices.
This position plays a critical role in measuring service performance, facilitating continuous improvement initiatives, promoting knowledge sharing and knowledge transfer, improving process compliance, and maintaining governance over IT service data.
Key Accountabilities/Deliverables:
Service Quality Management
  • Establish, monitor, and report on IT service quality metrics, KPIs, SLAs, OLAs, and customer experience indicators.
  • Analyze operational data to identify service trends, performance gaps, root causes, and improvement opportunities.
  • Develop executive and operational dashboards to communicate service health and performance.
  • Support service reviews with IT leadership and operational teams.

Continual Service Improvement (CSI)
  • Facilitate continual improvement initiatives across Service Desk, EUC, and broader IT organizations.
  • Identify opportunities to improve service efficiency, effectiveness, customer satisfaction, and process maturity.
  • Maintain and track service improvement plans, actions, outcomes, and realized benefits.
  • Promote a data-driven culture focused on operational excellence and continuous improvement.

Incident Management
  • Evaluate Incident Management process effectiveness and adherence to ITIL best practices.
  • Analyze incident trends, recurring issues, escalations, and service impacts.
  • Identify opportunities to reduce incident volume, improve response times, and increase first-contact resolution.
  • Support major incident reviews and post-incident improvement activities.

Problem Management
  • Facilitate proactive and reactive Problem Management activities.
  • Track root cause analyses, known errors, and corrective actions.
  • Identify recurring incident patterns and opportunities for structural resolution.
  • Measure and report on problem elimination effectiveness and reduction of repeat incidents.

Change Enablement (Change Management)
  • Monitor change process compliance and effectiveness.
  • Analyze change success rates, failed changes, emergency changes, and associated service impacts.
  • Recommend process improvements to reduce risk and improve service stability.
  • Support governance activities for Change Advisory Boards (CABs).

Knowledge Management & Knowledge Transfer
  • Govern Knowledge Management processes and standards.
  • Drive creation, maintenance, review, and lifecycle management of knowledge articles.
  • Measure adoption and effectiveness of self-service and knowledge utilization.
  • Facilitate structured knowledge transfer activities between teams, vendors, and operational support groups.
  • Promote a knowledge-centered support culture.

Configuration Management (CMDB) Ownership
  • Serve as a steward for CMDB governance, integrity, and process compliance.
  • Define and maintain configuration management policies, standards, and procedures.
  • Monitor CMDB accuracy, completeness, relationship mapping, and audit readiness.
  • Partner with IT teams to improve configuration item (CI) lifecycle management and data quality.

Data Certification & IT Governance
  • Manage data certification and validation activities related to IT service management processes.
  • Develop controls to ensure accuracy and reliability of operational service data
  • Support audit, compliance, and governance initiatives.
  • Ensure adherence to established data quality standards and process controls.

  • Service Asset & Software Management Support
  • Collaborate with Asset and Software Management functions to improve operational visibility and data accuracy.
  • Support governance activities involving hardware assets, software licensing, and configuration data.
  • Ensure alignment between CMDB, asset repositories, and service management records.

  • Reporting & Analytics
  • Develop and maintain operational and executive-level reporting.
  • Provide actionable insights through trend analysis, KPI reviews, and performance assessments.
  • Use data to support decision-making and process improvement initiatives.
  • Establish measurement frameworks that demonstrate business value and process maturity.

Technical Knowledge and Understanding:
Required Knowledge
  • Strong understanding of ITIL principles and IT Service Management best practices.
  • Deep knowledge of:
    • Incident Management
    • Problem Management
    • Change Enablement (Change Management)
    • Knowledge Management
    • Configuration Management (CMDB)
    • Continual Service Improvement (CSI)
    • Service Level Management
  • Understanding of service quality frameworks, KPI development, and operational analytics.
  • Knowledge of governance, audit controls, and data quality management.
  • Knowledge of customer experience and service performance measurement.

Technical Skills
  • Experience administering, configuring, or reporting from ITSM platforms such as:
    • Jira Service Management
    • ServiceNow
    • BMC Remedy
    • Similar enterprise ITSM tools
  • Experience creating dashboards, reports, and service performance analytics.
  • Advanced proficiency with:
    • Jira/JQL
    • Excel
    • Power BI
    • Reporting and visualization tools
  • Understanding of CMDB architecture, CI relationships, and data governance principles.
  • Familiarity with IT Asset Management (ITAM) and Software Asset Management (SAM) practices.

Certifications
Preferred certifications include:
  • ITIL® 4 Foundation (Required)
  • ITIL® 4 Specialist certifications (Preferred)
  • ITIL® 4 Managing Professional (Preferred)
  • Certified Jira Administrator or Jira Service Management certifications (Preferred)
  • HDI Support Center certifications (Preferred)
  • Lean Six Sigma Green Belt or equivalent process improvement certification (Preferred)

Experience:
Required Experience
  • Bachelor degree in Computer Science or related field, or equivalent work experience.
  • 2+ years of experience in IT Service Management, Service Quality, IT Operations, or Continual Improvement roles.
  • Experience supporting Service Desk, End User Computing (EUC), or enterprise IT operational teams.
  • Experience implementing or improving ITIL-based processes within medium to large organizations.
  • Experience conducting service reviews, quality assessments, and operational performance analysis.
  • Experience developing KPI frameworks, dashboards, scorecards, and executive reporting.
  • Experience facilitating process improvement initiatives and driving measurable business outcomes.

Preferred Experience
  • Experience serving as a process owner or process analyst for Incident, Problem, Change, Knowledge, or Configuration Management.
  • Experience working in highly regulated or compliance-driven environments.
  • Experience with CMDB governance, service mapping, and data certification programs.
  • Experience supporting IT Asset Management and Software Asset Management functions.
  • Experience participating in audits and compliance reviews.
  • Experience using Jira Service Management in a mature ITSM environment.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.
#LI-Hybrid
At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program

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