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It Service Management Manager Jobs in Florida (NOW HIRING)

KPMG

Analyst, IT Service Management

Orlando, FL · On-site

KPMG is currently seeking an Analyst, IT Service Management to join our Business Tax Services team. Responsibilities: * Interact with client peers to understand their information Technology and ...

ASSYST

IT Operations Manager

Celebration, FL · On-site

Develop and implement IT service management processes, including incident, problem, change, and request management. * Plan and manage the integration of new technologies, software rollouts, updates ...

New

ASSYST, Inc.

IT Operations Manager

Celebration, FL · On-site

Develop and implement IT service management processes, including incident, problem, change, and request management. * Plan and manage the integration of new technologies, software rollouts, updates ...

New

L3HHCM20

Principal, IT Project Management

Melbourne, FL

$91K - $107K/yr

Building and maintaining strong relationships with IT Service and sub-service owners to understand ... Project Management certifications or relevant experience * Experience with IT Service Management ...

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It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
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What job categories do people searching It Service Management Manager jobs in Florida look for? The top searched job categories for It Service Management Manager jobs in Florida are:
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It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

IT Service Management Representative

Accenture Federal Services

Tampa, FL • On-site

Full-time

Re-posted 14 days ago

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

44th of 481 rated business services

Job description

Job Summary:
Accenture Federal Services is dedicated to enhancing the US federal government's capabilities through technology and ingenuity. They are seeking an IT Service Management Representative who will support enterprise systems, maintain IT infrastructure, and ensure compliance with government standards.
Responsibilities:
• Perform installation, configuration, monitoring, and ongoing maintenance of operating systems, applications, and enterprise hardware.
• Provide system troubleshooting, diagnostics, and timely resolution for technical issues across workstations, networks, and end-user environments.
• Manage user accounts, patching cycles, system backups/restores, and performance tuning for mission-critical systems.
• Support Active Directory administration including account lifecycle management, group policies, and domain operational health.
• Maintain classified and unclassified systems in accordance with compliance requirements.
• Deliver network support for voice, data, video, and communications systems across multiple locations.
• Support VMware environments, virtual desktop infrastructure, thin/zero clients, and related virtualization tools.
• Lead or contribute to Configuration Management (CM) processes including documentation, hardware tracking, and configuration management database updates.
• Prepare and maintain technical documentation including SOPs, configuration notes, testing reports, and lifecycle logs.
• Engage in audits, compliance checks, system hardening, and continuous improvement initiatives.
Qualifications:
Required:
• 1 year of experience in system administration, network support, configuration management, or related IT fields.
• Strong working knowledge of Windows and Linux operating systems
• Knowledge of Cisco networking concepts, or virtualization technologies, or Active Directory.
• Demonstrated ability to operate in secure government environments with DoD compliance requirements.
• An active TS/SCI clearance is required
Preferred:
• Experience with scripting (Bash, Python, PowerShell).
• Experience with virtual networking, NSX basics, or GPU compute.
• Exposure to automation tools such as Ansible or PowerCLI.
• Interest in AI/ML or HPC technologies.
• Familiarity with cloud environments and hybrid infrastructure.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, organizational, and documentation abilities.
Company:
Accenture Federal Services is a leading US federal services company and subsidiary of Accenture. Founded in 1989, the company is headquartered in Arlington, USA, with a team of 10001+ employees. The company is currently Late Stage.

What Accenture Federal Services employees say

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