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It Service Engineer Jobs (NOW HIRING)

OU Health

IT Service Manager

Oklahoma City, OK · On-site

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the ...

OBXtek

IT Service Support Engineer

Frederick, MD · On-site

Solid Financial Resources and low Employee Turnover (5%) OBXtek, Inc. is looking for an IT Service Support Engineer at the Veterans Administration Acquisition Academy in Frederick, MD who as an MCSA ...

OBXtek

IT Service Support Engineer

Frederick, MD

Solid Financial Resources and low Employee Turnover (5%) OBXtek, Inc. is looking for an IT Service Support Engineer at the Veterans Administration Acquisition Academy in Frederick, MD who as an MCSA ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

The engineer is responsible for users' satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT. The Regional ...

Collabera

IT Service Coordinator

Saint Petersburg, FL · On-site

As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune ...

GovCIO

IT Service Technician

Corbin, KY · On-site

... engineering, and/or applications development to restore service and/or identify and correct core ... IT services. Founded in 2010, the company is headquartered in Fairfax, USA, with a team of 1001 ...

GovCIO

IT Service Technician

Columbus, OH · On-site

... engineering, and/or applications development to restore service and/or identify and correct core ... IT services. Founded in 2010, the company is headquartered in Fairfax, USA, with a team of 1001 ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring ... Bachelor's degree in Computer Science, Engineering, or equivalent experience * 5+ years of ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

Job ID: 65362 Position: IT Service Delivery Systems & Projects Coordinator Client: APS - IT Location: 130 Trinity Ave SW 5th Floor Atlanta, Georgia 30303-0000 Duration: 4 Months(Possibility of ...

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It Service Engineer information

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How much do it service engineer jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for it service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

Which IT job is the highest paid?

In the IT field, roles such as IT Service Engineer typically have competitive salaries, but high-paying positions include IT Directors, Chief Information Officers (CIOs), and cybersecurity executives. These roles often require extensive experience, advanced certifications, and leadership skills, with salaries reaching into six figures or higher depending on the industry and location.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

Is service engineer a good career?

An IT Service Engineer is a technical professional responsible for maintaining and troubleshooting computer systems, networks, and hardware. It offers opportunities for skill development, certifications, and job stability, especially in organizations with complex IT infrastructure. The role typically requires problem-solving skills, technical knowledge, and sometimes certifications like CompTIA or Cisco.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What is the role of IT service engineer?

An IT service engineer is responsible for maintaining, troubleshooting, and repairing computer systems, networks, and hardware to ensure smooth IT operations. They often provide technical support, install software, and may hold certifications like CompTIA or Microsoft to perform their duties effectively.

What are the key skills and qualifications needed to thrive as an IT Service Engineer, and why are they important?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.

What engineers make $500,000?

Senior IT Service Engineers with extensive experience, specialized skills, and certifications such as ITIL or Cisco can reach salaries around $500,000, especially in high-demand industries or leadership roles. Achieving this level often requires advanced technical expertise, management responsibilities, and working in competitive markets or large organizations.
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What states have the most It Service Engineer jobs? States with the most job openings for It Service Engineer jobs include:
What job categories do people searching It Service Engineer jobs look for? The top searched job categories for It Service Engineer jobs are:
It Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 89% Full Time, 1% Part Time, 3% Temporary, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.
IT Service Manager

IT Service Manager

OU Health

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted yesterday

OU Health rating

7.0

Company rating: 7.0 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

404th of 877 rated healthcare providers

Job description

Position Title:
IT Service Manager
Department:
IT Support Services
Job Description:
The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
  • Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
  • Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
  • Coordinating interaction and integration between OU Health's other core service management processes
  • Producing management escalation and performance information on a regular basis
  • Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
  • Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements

General Responsibilities
  • Performs other duties as assigned.

Minimum Qualifications
Education Requirements: Bachelor's Degree required.
Experience Requirements:
  • 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
  • Experience in implementing and maturing ITIL processes preferred. Prior healthcare experience preferred.

License/Certification/Registration Requirements:
  • Current version of ITIL Certification required.
  • One or more ITIL Practice Manager certifications preferred.

Knowledge/Skills/Abilities Required:
  • Knowledge of the implementation and maintenance of ITIL processes
  • Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.
  • Ability to drive priorities and manage change with a positive outcome
  • Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
  • Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
  • Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.
  • Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation
  • High attention to detail, outstanding organizational skills and the ability to manage time effectively
  • Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks
  • Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential

Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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About OU Health

Sourced by ZipRecruiter

OU Health is a leading company in the healthcare industry, based in Oklahoma City, OK, US. As the state's only comprehensive academic health system, OU Health provides a full spectrum of medical care, from world-class cancer treatments to life-saving emergency care. Founded with a mission to advance healthcare, medical education, and research across the state, the company has a solid reputation for clinical excellence and a patient-centered approach. Upholding its core values of compassion, integrity, and innovation, OU Health has remarkably made a significant contribution to medical research and education and raised the standard of care across a broad range of specialties.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

Year founded

2020

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