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It Service Engineer Jobs (NOW HIRING)

OBXtek

IT Service Support Engineer

Frederick, MD · On-site

Solid Financial Resources and low Employee Turnover (5%) OBXtek, Inc. is looking for an IT Service Support Engineer at the Veterans Administration Acquisition Academy in Frederick, MD who as an MCSA ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

The engineer is responsible for users' satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT. The Regional ...

BJC HealthCare

IT Service Ops Engineer

Saint Louis, MO · On-site

Additional Information About the Role BJC is hiring for an IT Service Operations Engineer. The CSDM Engineer supports and maintains an accurate, CSDMaligned Configuration Management Database (CMDB) ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA

$80K - $130K/hr

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

Job ID: 65362 Position: IT Service Delivery Systems & Projects Coordinator Client: APS - IT Location: 130 Trinity Ave SW 5th Floor Atlanta, Georgia 30303-0000 Duration: 4 Months(Possibility of ...

Axos Bank

IT - Service Delivery Manager

San Diego, CA · Hybrid

$95K - $115K/yr

About This Job As our IT - Service Delivery Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our organization's IT services. You will be responsible for ...

Point72

Manager, IT Service Management

New York, NY · On-site

$250K - $300K/yr

... engineering capabilities, positioning us at the forefront of a rapidly evolving technology ... Lead the design and execution of a high-impact roadmap to transition IT service management ...

Govcio LLC

IT Service Technician

Irving, TX · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

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All JobsIt Service Engineer Jobs

It Service Engineer information

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How much do it service engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for it service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

What engineer makes $500,000 a year?

Highly experienced IT Service Engineers or specialized cybersecurity engineers can earn around $500,000 annually, especially in senior roles or consulting positions in large organizations. Achieving this level typically requires advanced certifications, extensive expertise, and often leadership responsibilities or working in high-demand industries.

What is an IT service engineer?

An IT service engineer is a professional responsible for maintaining, troubleshooting, and supporting computer systems, networks, and software within an organization. They often work with hardware, software, and network tools, and may hold certifications like CompTIA or Cisco to ensure technical proficiency. Their role typically involves providing technical support, system installation, and ensuring IT infrastructure runs smoothly.

Is AI replacing tech support?

IT Service Engineers and other tech support roles are increasingly using AI tools to automate routine tasks such as troubleshooting and ticket management. However, AI currently complements human support rather than replacing it, as complex issues still require human judgment and expertise. Technical skills in troubleshooting, communication, and familiarity with AI tools remain valuable in this evolving environment.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What engineers make $300,000 a year?

Senior IT Service Engineers with extensive experience, specialized skills, and certifications such as ITIL or Cisco can earn $300,000 or more annually, especially in high-demand industries or managerial roles. Achieving this level often requires advanced technical expertise, leadership responsibilities, and working in large organizations or consulting firms.

What are the key skills and qualifications needed to thrive as an IT Service Engineer, and why are they important?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.
More about It Service Engineer jobs
What states have the most It Service Engineer jobs? States with the most job openings for It Service Engineer jobs include:
What job categories do people searching It Service Engineer jobs look for? The top searched job categories for It Service Engineer jobs are:
It Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.
IT Service Support Engineer

IT Service Support Engineer

OBXtek

Frederick, MD • On-site

Full-time

Posted 28 days ago

Job description

Company Description

OBXtek Inc.

OBXtek is an award winning Service Disabled Veteran Owned Small Business providing information technology and management services to the federal government.  As the prime contractor on over 85% of its work,  OBXtek is a leader in its field and has a robust corporate infrastructure that provides support for all of its programs.  OBXtek has realized exceptional growth over the last four years and has been awarded prime contracts with 10 federal agencies.  This growth is a result of providing customers with successful project execution and quantifiable results, responsive customer service, timely recruiting, quality assurance/quality control and competitive pricing.Solid Financial Resources and low Employee Turnover (5%)

Job Description

OBXtek, Inc. is looking for an IT Service Support Engineer at the Veterans Administration Acquisition Academy in Frederick, MD who as an MCSA with Windows 7. The project will support services (tier 1 and 2) to all staff, students, instructors, and visitors for all deployed IT equipment.  
JOB DUTIES AND RESPONSIBILITIESReceive service requests and incident reports form a variety of sources.  This requires constant monitoring of group emails, ticketing system, telephone and walk up customers.  Make sure classroom requests are serviced immediately and all others are dispatched in a timely fashion.  Support will also be provided for other technologies deployed in the Academy.  This includes but is not limited to thin clients, virtual desktops, printers, VTC equipment, Smartboards, and Crestron touch panels. 

Duties and Responsibilities: * Will provide first and second-tier support (tier 3 when required) to end users for PC, thin client, server, or mainframe applications and hardware incidents. * Set up and configure IT equipment for classrooms and conference rooms use to meet identified requirements.* Interact with various OIT support teams such as network services, server, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. * Recommend systems modifications to reduce user problems or enhance end user experience. * Enter, update and close all tickets associated with service desk requests.* Provide all required reports in timely fashion.  Reports will be clearly and concisely written.* Support classroom use of SmartBoards.  Provide familiarization/training when required. * Creation of Standard Operating Procedures (SOP's) and other user oriented documentation.

Education/Experience: * AA Degree (Computer Science, Information Technology or related field) or equivalent experience.* Microsoft Certified System Administrator for Windows 7 (MCSA)* Minimum of 1 (up to 5) year in Desktop support experience (tier 1 and 2). Job Skills:* Extensive knowledge of Windows 7, Microsoft Office Suite 2007/2010, Visio, Project, Access, and SharePoint, Outlook.  Experience should include imaging, software load and configuration, user familiarization and basic troubleshooting.

Qualifications

Experience working with ITIL based ticketing system.* Basic understanding of printer server, file server, and Active Directory operations.* Basic understanding of network fundamentals (router, switch, firewall, VLAN, DHCP, and IP addressing and sub-netting).* Ability to create clear and concise reports and end user documents.* Provide basic hardware troubleshooting and diagnostics for desktop, laptop and thin client computers along with associated peripheral equipment.* Experience with one or more of the following may also be required/desired:o Video teleconferencing (Tandberg, Jabber, Movi, Live Meeting etc.)o Live Meetingo SmartBoard o McAfee and Symantec Endpoint Encryptiono VPN clientso Adobe products (Professional, eLearning Suite, Connect)o Audio systemso Crestron touch panelso Thin client supporto Citrix

Additional Information

All your information will be kept confidential according to EEO guidelines.

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