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It Service Engineer Jobs in Texas (NOW HIRING)

TSMC

Fab IT Service Engineer

Austin, TX · On-site

The Fab IT Service Engineer will play a key role in the IT operations team, ensuring a modern and efficient IT workplace for internal customers while collaborating with various stakeholders to ...

Medclinicx

IT Service Manager

Austin, TX · On-site

$90 - $150/hr

You will collaborate with engineering, DevOps, support, and client teams to maintain operational ... Manage end-to-end IT service delivery and operations. * Oversee incident, problem, and change ...

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QuantumClean

IT Service Desk Technician

Manor, TX · On-site

UCT is looking for a talented Engineer I, IT User Supp to join us in Austin, TX! The Engineer I, IT User Support provides responsive technical support and IT services to local and global users ...

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How much do it service engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it service engineer in Texas is $37.66, according to ZipRecruiter salary data. Most workers in this role earn between $30.00 and $42.55 per hour, depending on experience, location, and employer.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What are the key skills and qualifications needed to thrive as an IT Service Engineer?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

It Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $78,342 per year, or $37.7 per hour.

Fab IT Service Engineer

TSMC

Austin, TX • On-site

Full-time

Re-posted 2 days ago

TSMC rating

8.0

Company rating: 8.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

59th of 159 rated electronics manufacturers

Job description

Job Summary:
TSMC is a leading semiconductor company offering an opportunity to work at one of the most advanced fabs in the United States. The Fab IT Service Engineer will play a key role in the IT operations team, ensuring a modern and efficient IT workplace for internal customers while collaborating with various stakeholders to maintain operational excellence.
Responsibilities:
• Provide intermediate technical expertise to resolve escalated issues and cases from L1 support, focusing on identifying root causes and implementing effective solutions for fab manufacturing automation. Collaborate closely with Product DevOps teams to ensure seamless support for fab manufacturing operations.
• Coordinate cross-functional teams and resources to swiftly resolve system incidents, thereby minimizing impact on fab manufacturing.
• Proactively identify product issues or weaknesses and collaborate with Product DevOps to enhance product availability and stability. This includes taking responsibility for training and supporting L1 members to achieve a higher resolution rate.
• Develop and maintain IT systems crucial for sustaining user operations and supporting fab manufacturing and engineering analysis. Additionally, develop tools or scripts to improve issue resolution capabilities and facilitate faster recovery from incidents.
• Serve as the primary contact window between Fab Users and HQ DevOps, bridging requirements, performing necessary system changes, and facilitating system-related discussions.
Qualifications:
Required:
• Proficiency in programming languages such as TypeScript/JavaScript, Java, C#, or other relevant languages.
• Strong understanding of SQL for effective data extraction and analysis from relational databases.
• A strong problem-solving mindset that views challenges as opportunities for system improvement, with a keen focus on leveraging automation over manual processes.
• Strong written and verbal skills with a proven ability to effectively communicate at all levels including Fab Users, Project Managers (PMs), and DevOps teams.
• Comfortable working in a fast-paced startup culture – comfort with ambiguity and continuous problem solving.
• Works cooperatively and positively with fellow team members and vendors.
• Demonstrates initiative, critical thinking, and the ability to manage own time, coupled with the ability to shift tasks as priorities change.
• Primarily an office-based role requiring the ability to sit for extended periods of time while working at a computer.
• Ability to use a computer, keyboard mouse and other standard office equipment for prolonged periods of time.
• Ability to occasionally stand, walk, reach, bend, and carry light objects.
• May require occasional travel to company sites or other meetings that involve walking through office, industrial or construction environments.
• Candidates must be willing and able to work on-site at our Phoenix, Arizona facility.
Preferred:
• A master’s degree in computer science, Information Engineering, or a related field; alternatively, a bachelor’s degree with 2–3 years of IT experience in software engineering or similar IT roles.
Company:
Established in 1987, TSMC is the world's first dedicated semiconductor foundry. Founded in 1987, the company is headquartered in Hsinchu, TWN, with a team of 10001+ employees. The company is currently Late Stage.

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