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It Service Engineer Jobs in Texas (NOW HIRING)

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IT Service Delivery Analyst

Plano, TX · On-site

Supports upgrades to technology and verifies compatibility of existing applications * Troubleshoots ... Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or ...

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AllSTEM Connections

IT Service Desk Specialist

Pasadena, TX · On-site

$62K - $116K/yr

Job Title: IT Support Specialist (Manufacturing & Plant Operations) Role Overview We are seeking a ... Proven professional experience in a technology support, help desk, or desktop engineering role. • ...

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It Service Engineer information

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How much do it service engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it service engineer in Texas is $37.66, according to ZipRecruiter salary data. Most workers in this role earn between $30.00 and $42.55 per hour, depending on experience, location, and employer.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What are the key skills and qualifications needed to thrive as an IT Service Engineer?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.

What is the role of an IT Service Engineer?

An IT Service Engineer is responsible for maintaining, troubleshooting, and supporting an organization's IT infrastructure, including hardware, software, and networks. They often diagnose technical issues, implement solutions, and ensure system security and performance, typically using tools like remote management software and following industry standards. Strong problem-solving skills and relevant certifications are important for this role.
What are popular job titles related to It Service Engineer jobs in Texas? For It Service Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching It Service Engineer jobs in Texas look for? The top searched job categories for It Service Engineer jobs in Texas are:
It Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $78,342 per year, or $37.7 per hour.

IT Service Desk Manager

University of North Texas

Denton, TX • On-site

Full-time

Re-posted 21 days ago

University Of North Texas rating

7.0

Company rating: 7.0 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

437th of 616 rated colleges and universities

Job description

Job Summary:
The University of North Texas is a prominent educational institution in the Dallas-Fort Worth region, and they are seeking an IT Service Desk Manager to lead their Library IT Support team. This role involves providing technical support, managing helpdesk operations, and ensuring high-quality service delivery while collaborating with various teams to enhance technology services for the UNT Libraries.
Responsibilities:
• This position will provide first and second level technical support, including the installation, upgrade, and maintenance of equipment/software used within the Library. The position manages the hiring, training, and scheduling of student employees, and day to day operations of the helpdesk including timely trouble ticket response. This position supervises a full time employee for daily operation of the Helpdesk in the Library.
• This position will work closely with several distinct teams to ensure all end user devices and services are maintained and functional.
• This position maintains accurate inventory records and assists forecasting endpoint replacement/support life cycles.
• This role is expected to proactively identify and address issues, implement effective solutions, and continuously evaluate and improve workflows and procedures.
• Ensures that documentation is kept up to date for the helpdesk. Utilize documentation created across department in support of products and services; identify issues in documentation outside direct purview so that responsible party is able to update as necessary.
Qualifications:
Required:
• Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
• Knowledge of computing fundamentals, network principles, and endpoint management across distributed library environments.
• Ability to oversee ticket workflows, SLA tracking, knowledge base development, and continuous process improvement.
• Proven skill recruiting, training, scheduling, and evaluating student/part-time tech staff to ensure consistent service quality.
• Experience tracking hardware/software inventories, coordinating repairs/warranties, and forecasting refresh cycles.
• Familiarity with higher-ed data privacy (FERPA), endpoint security standards, and accessibility/ADA requirements.
• Ability to rapidly learn new platforms, apply emerging tools, and troubleshoot complex technical or operational challenges.
• Skill partnering with campus IT, library departments, vendors, and academic units to align support with institutional goals.
• Ability to translate and communicate technical concepts for audiences and maintain high service standards during peak academic periods.
Preferred:
• Familiarity with IT service management frameworks and ticketing systems (e.g. ServiceNow, Jira)
• Windows/macOS support
• Ancillary devices/services support (e.g. AV systems, printers)
• Knowledge of endpoint management tools and identity systems. SCCM / Intune / Active Directory / EntraID
• Experience developing documentation, workflows, and knowledge bases
Company:
UNT is a public institution of higher education and research based in Denton, TX. Founded in 1890, the company is headquartered in Denton, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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