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It Service Engineer Jobs in Washington (NOW HIRING)

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations ... engineering, and infrastructure teams. • The ability to analyze metrics and operational data to ...

AAC Inc

IT Service Manager

Washington, DC · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... engineering, and infrastructure teams. · The ability to analyze metrics and operational data to ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA · On-site

$80K - $130K/hr

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top ...

Capital Bank

IT Service Management Lead

Rockville, MD · On-site

Position Purpose The IT Service Management (ITSM) Lead is responsible for the strategic direction, governance, operational performance, and continuous improvement of the Bank's IT service management ...

Zetier

IT Security Engineer

Arlington, VA · On-site

IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...

Zetier

IT Security Engineer

Arlington, VA · On-site

IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...

Zetier

IT Security Engineer

Arlington, VA · On-site

IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...

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It Service Engineer information

See Washington salary details

$22

$45

$75

How much do it service engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it service engineer in Washington is $45.79, according to ZipRecruiter salary data. Most workers in this role earn between $36.49 and $51.73 per hour, depending on experience, location, and employer.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What are the key skills and qualifications needed to thrive as an IT Service Engineer?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

It Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $95,239 per year, or $45.8 per hour.

IT Service Manager

AAC Inc.

Vienna, VA • On-site

Full-time

Re-posted 14 days ago

Job description

Job Summary:
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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