IT Service Manager
Vienna, VA · On-site
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations ... engineering, and infrastructure teams. • The ability to analyze metrics and operational data to ...
IT Service Manager
Vienna, VA · On-site
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations ... engineering, and infrastructure teams. • The ability to analyze metrics and operational data to ...
IT Service Manager
Vienna, VA · On-site
$120K - $140K/yr
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... engineering, and infrastructure teams. • The ability to analyze metrics and operational data to ...
IT Service Manager
Vienna, VA · On-site
$120K - $140K/yr
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... engineering, and infrastructure teams. • The ability to analyze metrics and operational data to ...
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... engineering, and infrastructure teams. · The ability to analyze metrics and operational data to ...
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... engineering, and infrastructure teams. · The ability to analyze metrics and operational data to ...
IT Systems Engineer
Chantilly, VA · On-site
$90 - $120/hr
... IT Service Management (ITSM) topics, including service delivery oversight, Event Management ... As a SETA, the candidate may assist with Systems Engineering topics such as requirements ...
IT Systems Engineer
Chantilly, VA · On-site
$90 - $120/hr
... IT Service Management (ITSM) topics, including service delivery oversight, Event Management ... As a SETA, the candidate may assist with Systems Engineering topics such as requirements ...
IT Service Manager
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...
IT Service Manager
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...
IT Hardware Engineer
$135K - $145K/yr
... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...
IT Hardware Engineer
$135K - $145K/yr
... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...
IT Systems Engineer
Chantilly, VA · On-site
Educate consumers on current and upcoming IT service deliveries, changes, and potential impacts to ... ing services, and professional services. We integrate emerging technology, rapidly and securely ...
IT Systems Engineer
Chantilly, VA · On-site
Educate consumers on current and upcoming IT service deliveries, changes, and potential impacts to ... ing services, and professional services. We integrate emerging technology, rapidly and securely ...
IT Service Mgr
Arlington, VA · On-site
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top ...
IT Service Mgr
Arlington, VA · On-site
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top ...
IT Service Mgr
$80K - $130K/hr
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top ...
IT Service Mgr
$80K - $130K/hr
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top ...
Degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or ... and IT service lifecycles * Familiarity with IC ITE services and classified environments ...
Degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or ... and IT service lifecycles * Familiarity with IC ITE services and classified environments ...
IT PROGRAMMER ANALYST, LEAD/ADVANCED
Anne Arundel, MD · On-site
$34.25 - $44.50/hr
... an IT Programmer Analyst, Advanced. This position is a full performance position responsible for ... S. Armed Forces military service experience as a commissioned officer in Computer ...
IT PROGRAMMER ANALYST, LEAD/ADVANCED
Anne Arundel, MD · On-site
$34.25 - $44.50/hr
... an IT Programmer Analyst, Advanced. This position is a full performance position responsible for ... S. Armed Forces military service experience as a commissioned officer in Computer ...
IT Service Desk Agent
Bethesda, MD · On-site
$30.44 - $41.18/hr
HOW THE IT SERVICE DESK AGENT WILL MAKE AN IMPACT * Respond to requests for help, via the phone and web * Diagnose and resolve technical hardware and software issues via phone and remote access tools
IT Service Desk Agent
Bethesda, MD · On-site
$30.44 - $41.18/hr
HOW THE IT SERVICE DESK AGENT WILL MAKE AN IMPACT * Respond to requests for help, via the phone and web * Diagnose and resolve technical hardware and software issues via phone and remote access tools
Principal IT Engineer
Arlington, VA · On-site
Define IT service requirements, standards, runbooks, support procedures, escalation paths, and operational controls. * Identify IT risks, gaps, and improvement opportunities and drive practical ...
Principal IT Engineer
Arlington, VA · On-site
Define IT service requirements, standards, runbooks, support procedures, escalation paths, and operational controls. * Identify IT risks, gaps, and improvement opportunities and drive practical ...
Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are ...
Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are ...
IT Security Engineer
Arlington, VA · On-site
IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...
IT Security Engineer
Arlington, VA · On-site
IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...
IT Security Engineer
Arlington, VA · On-site
IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...
IT Security Engineer
Arlington, VA · On-site
IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...
IT Security Engineer
Arlington, VA · On-site
IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...
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IT Security Engineer
Arlington, VA · On-site
IT Security Engineer Zetier seeks experienced IT Security Engineer to support, manage, and secure ... Understanding of ITIL or other IT service management methodologies Positions available in Arlington ...
IT Hardware Engineer
Washington, DC · On-site
$139K - $184K/yr
... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...
IT Hardware Engineer
Washington, DC · On-site
$139K - $184K/yr
... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...
IT Hardware Engineer
Washington, DC · On-site
$135K - $145K/yr
... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...
IT Hardware Engineer
Washington, DC · On-site
$135K - $145K/yr
... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...
IT Hardware Engineer
Washington, DC · On-site
$135 - $145/hr
... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...
IT Hardware Engineer
Washington, DC · On-site
$135 - $145/hr
... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...
It Service Engineer information
See Washington salary details
$22.60 - $27.37
3% of jobs
$27.37 - $32.15
7% of jobs
$36.02 is the 25th percentile. Wages below this are outliers.
$32.15 - $36.93
18% of jobs
$36.93 - $41.71
21% of jobs
The median wage is $41.82 / hr.
$41.71 - $46.48
21% of jobs
$48.74 is the 75th percentile. Wages above this are outliers.
$46.48 - $51.26
9% of jobs
$51.26 - $56.04
7% of jobs
$56.04 - $60.81
5% of jobs
$60.81 - $65.59
3% of jobs
$65.59 - $70.37
2% of jobs
$70.37 - $75.14
2% of jobs
$22
$45
$75
How much do it service engineer jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for it service engineer in Washington is $45.79, according to ZipRecruiter salary data. Most workers in this role earn between $36.49 and $51.73 per hour, depending on experience, location, and employer.
What does an IT Service Engineer do?
An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.
What are the key skills and qualifications needed to thrive as an IT Service Engineer?
To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.
What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?
IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.
What is the difference between It Service Engineer vs Network Support Technician?
| It Service Engineer | Network Support Technician |
|---|---|
| Designs, implements, and maintains IT systems and infrastructure | Provides technical support and troubleshooting for network issues |
| Requires certifications like CompTIA A+, Network+, or Microsoft certifications | Often holds similar certifications such as CompTIA Network+ or Cisco CCNA |
| Works in diverse environments including corporate, data centers, and service providers | Primarily works in corporate or enterprise network environments |
| Focuses on overall IT service delivery and system stability | Focuses on network performance, security, and connectivity issues |
While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.
IT Service Manager
Vienna, VA • On-site
AAC Inc. •
51 - 200 employees51 - 200 employees
Full-time
Re-posted 24 days ago
Job description
Job Summary:
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About AAC
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