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It Service Engineer Jobs in Washington (NOW HIRING)

Na Oiwi Kane

IT Hardware Engineer

Washington, DC · On-site

$139K - $184K/yr

... the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and ... enterprise services, and developing standard operating procedures (SOPs) to maintain mission ...

GDIT

Scientific IT Service Desk Manager

Bethesda, MD

$131K - $178K/yr

Skills: Information Technology (IT) Services, IT Service Desk, Research Technologies, Service ... Manage deskside, Tier 3 engineering, and specialized scientific instrument support for researchers ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Zetier

IT Security Engineer

Arlington, VA · On-site

Zetier is seeking an experienced IT Security Engineer to support, manage, and secure their rapidly ... IT service management methodologies Company : Zetier provides cybersecurity products, network ...

Certis Biologicals

Manager of IT Services

Columbia, MD

$125K - $140K/yr

Key Responsibilities: IT Service Management * Manage IT support services delivered through ... Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related ...

AHU Technologies, Inc.

Service Engineer

Washington, DC · On-site

$65K - $90K/yr

This position is for an experienced service engineer who is detail oriented. Responsibilities ... We have been providing IT solutions to customers from different industry sectors, helping them ...

Integral Federal, Inc.

IT Service Desk Lead

Vienna, VA · On-site

They are seeking an IT Service Desk Lead to oversee daily operations, service delivery, and technical performance of a high-volume IT Service Desk, ensuring operational excellence across incident ...

GDIT

Scientific IT Service Desk Manager

Bethesda, MD · On-site

$97K - $132K/yr

Analytics, Information Technology (IT) Services, Life Science, Science Certifications: None ... Manage deskside, Tier 3 engineering, and specialized scientific instrument support for researchers ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support. * Providing career development guidance to staff and recommending training ...

Aretum

IT Performance Management SME

Mclean, VA · Remote

$97K - $119K/yr

Rather than managing the day-to-day IT service delivery lifecycle, this role will assess integrator ... Systems, Business, Engineering, or a related field. * 10+ years of experience supporting ...

Aretum

IT Performance Management SME

Mclean, VA · On-site +1

$96K - $117K/yr

Rather than managing the day-to-day IT service delivery lifecycle, this role will assess integrator ... Systems, Business, Engineering, or a related field. * 10+ years of experience supporting ...

Forterra

IT Service Desk Technician

Arlington, VA · On-site

$75K - $85K/yr

About the role The Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux ...

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It Service Engineer information

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How much do it service engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it service engineer in Washington is $45.79, according to ZipRecruiter salary data. Most workers in this role earn between $36.49 and $51.73 per hour, depending on experience, location, and employer.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What are the key skills and qualifications needed to thrive as an IT Service Engineer?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

It Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $95,239 per year, or $45.8 per hour.

IT Hardware Engineer

Na Oiwi Kane

Washington, DC • On-site

$139K - $184K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Overview
Job Summary
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.
The ideal candidate will design, deploy, test, and sustain enterprise IT hardware systems in classified and unclassified environments. This role provides advanced (Tier 3) technical support for hardware systems, ensuring reliability, security, and compliance with Intelligence Community and DoD information assurance requirements.
The Hardware Engineer plays a critical role in life cycle management of IT assets, troubleshooting complex hardware issues, supporting enterprise services, and developing standard operating procedures (SOPs) to maintain mission readiness.
Key Responsibilities
The IT Hardware Engineer will:
  • Design, deploy, configure, and maintain enterprise IT hardware systems
  • Conduct hardware testing, validation, and troubleshooting to ensure operational performance
  • Provide Tier 3 support for complex hardware failures, including root cause analysis and repair coordination
  • Support and maintain IT equipment, assets, and systems across DIA facilities
  • Develop, document, and maintain hardware support SOPs and technical procedures
  • Support hardware life cycle management, including installation, maintenance, upgrades, and decommissioning
  • Assist with change management, risk management, and IT service management activities
  • Collaborate with engineering, operations, and cybersecurity teams to support mission requirements
  • Maintain accurate documentation for hardware configurations, installations, and repairs
  • Ensure systems comply with information assurance, security, and compliance requirements
  • Support operations in classified IT environments, following applicable security handling procedures

Requirements
Skills and Experience
The IT Hardware Engineer must have:
  • Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance
  • 5+ years of experience designing, deploying, and maintaining enterprise IT hardware systems, preferably within Department of Defense (DoD) or Intelligence Community (IC) environments
  • Willingness to support after-hours, on-call, or emergency operations as required
  • Proven hands-on experience with hardware installations, upgrades, system testing, troubleshooting, and enterprise IT service and support environments
  • Experience providing Tier 3 technical support and resolving complex hardware-related issues
  • Knowledge of IT asset management, configuration management, and equipment lifecycle processes
  • Experience with customer relationship management, stakeholder support, change management, risk management, and Information Technology Service Management (ITSM) frameworks
  • Familiarity with cybersecurity and accreditation standards, including ICD 503, DCID 6/3, DIA-CAP, and applicable NIST guidance
  • Proficiency working in classified IT environments, including security procedures, operational processes, and classified systems terminology
  • Experience supporting Defense Intelligence Agency (DIA) or Intelligence Community (IC) missions
  • Familiarity with enterprise hardware infrastructure and facility-based IT systems

Education and Certifications
The It Hardware Engineer must meet the following:
Required
  • Bachelor's degree in Information Technology, Computer Engineering, Electronics Engineering, Computer Science, or a related technical discipline
  • Relevant experience may be substituted in lieu of a degree
  • CompTIA Security+ CE or equivalent IAT II certification

Preferred
  • Vendor-specific hardware certifications (Dell, HPE, Cisco, etc.)
  • ITIL Foundation
  • Must be compliant with DoD 8140 certification and training requirements

Benefits
  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental Leave
  • Tuition reimbursement
  • Paid federal holidays

Security Clearance
A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $135,000.00 - USD $145,000.00 /Yr.

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