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It Service Engineer Jobs in Washington (NOW HIRING)

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

$110K - $130K/yr

Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support. * Providing career development guidance to staff and recommending training ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Aretum

IT Performance Management SME

Mclean, VA · On-site

$96K - $117K/yr

Rather than managing the day-to-day IT service delivery lifecycle, this role will assess integrator ... Systems, Business, Engineering, or a related field. * 10+ years of experience supporting ...

Integral Federal

IT Service Desk Lead

Fort Belvoir, VA · On-site

$130K - $145K/yr

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

Integral Federal

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support. * Providing career development guidance to staff and recommending training ...

Diné Development

IT Service Desk Lead

Washington, DC · On-site

$135K - $165K/yr

IT Service Desk Lead The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders. This role manages operational support ...

GDIT

IT Service Desk Agent

Bethesda, MD · Hybrid

$30.44 - $41.18/hr

Skills: IT Service Desk, Phone Support, ServiceNow Ticketing System Certifications: None Experience: 3 + years of related experience US Citizenship Required: No IT Service Desk Agent GDIT is ...

Accenture LLP

IT Service Management Support

Suitland, MD · On-site

$107K - $130K/yr

Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are ...

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It Service Engineer information

See Washington salary details

$22

$45

$75

How much do it service engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it service engineer in Washington is $45.79, according to ZipRecruiter salary data. Most workers in this role earn between $36.49 and $51.73 per hour, depending on experience, location, and employer.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What are the key skills and qualifications needed to thrive as an IT Service Engineer?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

It Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $95,239 per year, or $45.8 per hour.

IT Service Management Support

Accenture Federal Services

Suitland, MD • On-site

$107K - $130K/yr

Full-time

Re-posted 23 days ago

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

47th of 492 rated business services

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!

Job Description:

Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.

Responsibilities include:

  • Identify and document system and/or tool requirements as provided to the Helpdesk by users, customers and support process to review approve them for further action
  • Create and manage page content audits, and actions pursuant to the communications plan
  • Provide basic user and customer support and troubleshooting
  • Provide application navigation assistance

Here's what you need:

  • Minimum 3 years of experience in any combination of the following:
    • Providing content management support in all source intel areas
    • Military experience
    • Providing basic user and customer support and troubleshooting in intelligence, cyber or application support areas
    • Lead training as needed to a small to medium size group

Bonus points if you have:

  • Experience with Microsoft office suite
  • Detail oriented and comfortable conversing with client leadership
  • Experience with Data Analytics

Security clearance:

  • An active TS/SCI clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$107,300—$130,100 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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