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It Service Engineer Jobs (NOW HIRING)

Point72

Manager, IT Service Management

New York, NY · On-site

$250K - $300K/yr

... engineering capabilities, positioning us at the forefront of a rapidly evolving technology ... Lead the design and execution of a high-impact roadmap to transition IT service management ...

Govcio LLC

IT Service Technician

Irving, TX · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

Govcio LLC

IT Service Technician

Cleveland, OH · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

Point72

Manager, IT Service Management

New York, NY

$250K - $300K/yr

... engineering capabilities, positioning us at the forefront of a rapidly evolving technology ... Lead the design and execution of a high-impact roadmap to transition IT service management ...

City of New York

IT Service Delivery Manager

Manhattan, NY · On-site

$125K - $150K/yr

... engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management. The IT Service Delivery Manager is ...

Wurth Elektronik

IT Service Administrator

Watertown, SD · On-site

Wurth Elektronik is a company that provides IT services, and they are seeking an IT Service Administrator to support end users with technical issues. The role involves troubleshooting basic computer ...

Govcio LLC

IT Service Technician

Boston, MA · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

Govcio LLC

IT Service Technician

San Francisco, CA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

Govcio LLC

IT Service Technician

Honolulu, HI · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

Ascend Healthcare

IT Service Technician

Austin, TX

$21 - $24/hr

We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including ...

New

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Service Desk Tech Level 3 Department: Information Technology Reports to: IT Service Desk Manager ... Work with vendor engineers, project managers and support techs to solve application related issues.

Cardinal Health

$22.30/hr

What IT Service Center contributes to Cardinal Health Information Technology oversees the effective ... Collaborate with network services, software systems engineering and/or applications development in ...

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All JobsIt Service Engineer Jobs

It Service Engineer information

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$19

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$66

How much do it service engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for it service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

What engineer makes $500,000 a year?

Highly experienced IT Service Engineers or specialized cybersecurity engineers can earn around $500,000 annually, especially in senior roles or consulting positions in large organizations. Achieving this level typically requires advanced certifications, extensive expertise, and often leadership responsibilities or working in high-demand industries.

What is an IT service engineer?

An IT service engineer is a professional responsible for maintaining, troubleshooting, and supporting computer systems, networks, and software within an organization. They often work with hardware, software, and network tools, and may hold certifications like CompTIA or Cisco to ensure technical proficiency. Their role typically involves providing technical support, system installation, and ensuring IT infrastructure runs smoothly.

Is AI replacing tech support?

IT Service Engineers and other tech support roles are increasingly using AI tools to automate routine tasks such as troubleshooting and ticket management. However, AI currently complements human support rather than replacing it, as complex issues still require human judgment and expertise. Technical skills in troubleshooting, communication, and familiarity with AI tools remain valuable in this evolving environment.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What engineers make $300,000 a year?

Senior IT Service Engineers with extensive experience, specialized skills, and certifications such as ITIL or Cisco can earn $300,000 or more annually, especially in high-demand industries or managerial roles. Achieving this level often requires advanced technical expertise, leadership responsibilities, and working in large organizations or consulting firms.

What are the key skills and qualifications needed to thrive as an IT Service Engineer, and why are they important?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.
More about It Service Engineer jobs
What states have the most It Service Engineer jobs? States with the most job openings for It Service Engineer jobs include:
What job categories do people searching It Service Engineer jobs look for? The top searched job categories for It Service Engineer jobs are:
It Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.
Manager, IT Service Management

Manager, IT Service Management

Point72

New York, NY • On-site

$250K - $300K/yr

Full-time

Retirement

Posted 6 days ago

Job description

A Career with Point72's Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm's IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72's Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business.
What you'll do
  • Lead the design and execution of a high-impact roadmap to transition IT service management platforms, building a modern, scalable platform that transforms how the firm delivers IT services
  • Build and manage the end-to-end migration program, including planning, design, data migration, integration, testing, deployment, and post-implementation support
  • Design and configure the service management platform to support enterprise ITIL-based processes such as incident, problem, change, request, and asset management, ensuring the platform meets business and operational requirements
  • Align the platform transformation strategy with organizational goals and enterprise architecture to ensure seamless integration with existing IT and business operations
  • Optimize workflows and implement automation to improve service delivery, reduce manual effort, and elevate the user experience across the firm
  • Serve as the primary liaison among IT teams, business stakeholders, and external consultants, driving stakeholder alignment, decision making, and executive visibility
  • Establish governance, standards, and operating models to ensure consistent platform use, change control, and lifecycle management across the organization
  • Build, lead, and mentor an IT service management team composed of internal staff and external consultants, cultivating capability and accountability
  • Define, monitor, and report on key performance indicators to measure platform health, adoption, operational efficiency, and business impact

What's required
  • Bachelor's degree in computer science, information technology, business administration, or a related field, or equivalent professional experience
  • 8+ years of experience leading enterprise IT service management transformations and platform implementations
  • Demonstrated success implementing and scaling IT service management platforms in large enterprise environments with multiple workstreams and vendors, such as ServiceNow
  • Solid understanding of enterprise IT systems, integrations, APIs, data migration, and data management practices
  • Expertise in driving organizational change and user adoption for new systems, including training and communication planning
  • Exceptional communication and presentation skills with demonstrated ability to engage senior executives, technical teams, and end-users
  • Strong problem-solving and structured decision making abilities with experience resolving complex technical and operational tradeoffs
  • Collaborative mindset with a focus on building high-performing teams and delivering results through cross-functional partnership
  • Commitment to the highest ethical standards

We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Mental and physical wellness programs
  • Volunteer opportunities
  • Non-profit matching gift program
  • Support for employee-led affinity groups representing women, minorities and the LGBT+ community
  • Tuition assistance
  • A 401(k) savings program with an employer match and more

About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $250,000-$300,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

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