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It Service Engineer Jobs (NOW HIRING)

Govcio LLC

IT Service Technician

Bethpage, NY · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Interact with network services, software systems engineering, and/or applications development to ...

MIDDLESEX COLLEGE

IT Service Desk Analyst

Edison, NJ · On-site

$57.57K/yr

IT Service Desk Analyst Salary: $57,565.00 Annually Opening Date: 6/1/2026 Closing Date: 6/15/2026 ... Assists the network engineering staff in the deployment and maintenance of network devices and ...

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CarGurus

IT Service Desk Analyst

Boston, MA · On-site

We started as a small team of developers determined to bring trust and transparency to car shopping ... Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for ...

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

Provide guidance to junior IT staff and service desk personnel * Act as an escalation point for ... Join a team of best-in-class engineers building the foundation of planetary surface exploration

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How much do it service engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for it service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service Engineer, and why are they important?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

More about It Service Engineer jobs
What states have the most It Service Engineer jobs? States with the most job openings for It Service Engineer jobs include:
What job categories do people searching It Service Engineer jobs look for? The top searched job categories for It Service Engineer jobs are:
It Service Engineer jobs near you

IT Service Technician

Govcio LLC

Bethpage, NY • On-site

$25.50/hr

Full-time

Posted 8 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 203 rated it services

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Bethpage, NY and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
  • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend systems modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
  • Install operating system patches, upgrades etc. via SCCM Software Center
  • Provide remote support services for telework/home users.
    • Help ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests
  • Ensure devices are properly encrypted.
  • Local On-Site Cabling
  • Provide on-site support for enterprise groups such as the network and security operation centers.
    • Restart network equipment, including switches and routers as directed by enterprise networking.
    • Replace defective network equipment.
  • Wireless Services
    • Assist users with mobile communication devices.
    • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Asset Inventory Support
    • Assist with physical inventory as needed.
    • Assist with receiving and receipting property.
  • Disposal Preparation Support
    • Process computer equipment for disposal.
    • Ensure disposal policies are properly employed.
    • Ensure all devices are fully wiped of information before leaving the facility.
  • Video Conferencing and Audio/Video O&M
    • Troubleshoot system problems.
    • Work with support staff for remote troubleshooting and repairs.
    • Assist in setting up presentation devices and video conferencing units.
  • Support pre/post application releases.
  • Gather analyze, and report end-user support trends.
  • Answer Service Desk calls and assist users when call volumes are unusually high.
  • Other duties as assigned.

Qualifications
Required Skills and Experience
  • High School with 0-2 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
#AR
#NSS
Posted Salary Range
USD $25.50 - USD $25.50 /Hr.

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