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It Service Desk Dispatcher Jobs (NOW HIRING)

Bristol Bay Native Corporation

$60 - $80/hr

Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force ...

Vista Global Solutions, LLC

$60 - $80/hr

Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force ...

New

Flynn Group

IT Service Desk Temp

Independence, OH · On-site

... impacting IT services), all while providing excellent customer service. * Providing accurate and timely logging of incidents and problems. * Escalating to Level II Service Desk after thorough ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support.

Acumen Technology

Service Desk Technician

Nashville, TN · On-site

Company Description Acumen Technology is a highly respected IT Consulting firm in Nashville. Our ... Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order ...

Qualysoft

Fur ein spannendes Projekt suchen wir einen erfahrenen IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk, Netzwerkumfeld, Microsoft Intune, Windows-11-Rollouts ...

ASUS

IT Service Desk

Fremont, CA · On-site

$28.84 - $31.25/hr

Youwill work with internal IT team members in maintaining andrespondingto all hardware and software ... Monitor Service Desk for requests/incident assigned and process first-in first-out based on ...

Courser

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling ...

Real Chemistry

IT Service Desk Analyst

Lambertville, NJ · On-site

TITLE: IT Service Desk Analyst Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact! We are currently seeking a Service Desk ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$16.50 - $21.25/hr

Job Title: IT Service Desk Agent Location: Charlotte, NC//This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. Duration: 9+ Months ...

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It Service Desk Dispatcher information

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How much do it service desk dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What does an IT Service Desk Dispatcher do?

An IT Service Desk Dispatcher is responsible for coordinating and assigning technical support requests to the appropriate IT support staff. They act as the first point of contact for users experiencing technical issues, ensuring that incidents and service requests are logged, prioritized, and routed efficiently. Their role helps maintain smooth IT operations by managing communication between users and technical teams, tracking the progress of issues, and ensuring timely resolutions. Dispatchers often work with ticketing systems and must have strong organizational and communication skills.

What are the key skills and qualifications needed to thrive as an IT Service Desk Dispatcher?

To thrive as an IT Service Desk Dispatcher, you need strong organizational abilities, knowledge of IT service management (ITSM) processes, and typically a background in information technology or related experience. Familiarity with ticketing systems like ServiceNow or Jira, and possibly ITIL certification, is highly beneficial. Excellent communication, multitasking, and problem-solving skills set top performers apart in this role. These skills are critical to efficiently coordinating support requests, prioritizing incidents, and ensuring timely resolution for end-users.

How does an IT Service Desk Dispatcher typically coordinate with technical support teams during high-priority incidents?

An IT Service Desk Dispatcher plays a critical role in ensuring that high-priority incidents are quickly routed to the appropriate technical support teams. During such incidents, the dispatcher communicates directly with both the end-user and the technical staff, providing clear incident details and updates. They prioritize tickets based on urgency, monitor progress, and facilitate timely resolution by ensuring all necessary resources are allocated. Collaboration and communication are key, as dispatchers often act as a liaison to keep all parties informed and minimize downtime.
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It Service Desk Dispatcher jobs near you
Infographic showing various It Service Desk Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

IT Service Desk Specialist II

Bristol Bay Native Corporation

On-site

$60 - $80/hr

Other

Posted 6 days ago

Job description

Posted Monday, August 24, 2026 at 5:00 AM

Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, isprimarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources' predictability, security, and reliability to meet business objectives by providing a wide array of professional services and products. Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force Academy, CO.

We’re seeking an Information Technology Project Manager with an excellent working knowledge of current operations, systems, and policies used at the Defense Health Agency (DHA) or other government offices to provide day-to-day management and support to the USAFA.

IT Service Desk Specialist:

The Contractor shall provide IT Service Desk Support Services in collaboration with the DHA Global Service Center (DHA GSC). IT Service Desk tasks include but are not limited to:

Responsibilities and Duties:
  • Manage tickets (incidents, cases, and requests) that have been initiated and/or assigned to the Site.
  • Answer IT support calls and respond to questions.
  • Direct calls that do not belong to the Site back to Tier 1 (i.e., enterprise service desk).
  • Manage the IT Service Desk queue and complete work orders within the applicable Service Level Agreement (SLAs) for the Support Locations.
  • Support local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, and other IT hardware through DHA Life-Cycle-Management (LCM).
  • Follow established DHA procedures to request and obtain software licenses.
  • Provide hardware support including but not limited to on-site touch-labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.
Qualifications:
  • Have Security +
  • Minimum 2 years of work experience as a project administratorin the information technology sector.
  • Must have strong interpersonal and listening skills and the ability to effectively interact with all levels of WAMC Staff in a professional manner and with a professional demeanor
  • Ability to work collaboratively in a diverse team environment.
Related experience and/or education:
  • Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.
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