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It Service Desk Dispatcher Jobs (NOW HIRING)

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$60 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Diné Source, LLC

IT Service Desk Lead

Washington, DC · On-site

$80 - $100/hr

## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100145The **IT Service Desk Lead** is responsible for overseeing daily ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

PIPESTONE

IT Service Desk Lead

Brandon, SD · On-site

$60 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

PIPESTONE

IT Service Desk Lead

Brandon, SD · On-site

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100 - $125/hr

The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a team of IT service desk technicians and ...

Unifirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

Rochester Regional Health

$24 - $29/hr

Job Title: IT Service Desk Technician Department: Information Technology Location: Onsite, Rochester, NY Hours Per Week: 40 hours Schedule: Days, Monday - Friday 9:00 AM - 5:00 PM SUMMARY The primary ...

New

Round Rock High School

$24 - $29/hr

Job Title: IT Service Desk Technician Department: Information Technology Location: Onsite, Rochester, NY Hours Per Week: 40 hours Schedule: Days, Monday - Friday 9:00 AM - 5:00 PM SUMMARY The primary ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

NEOGOV

IT Service Desk Supervisor

Fort Myers, FL · On-site

NEOGOV is seeking an IT Service Desk Supervisor to lead a high-performing team in providing technical support for the Agency. The role involves managing daily operations, refining service delivery ...

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It Service Desk Dispatcher information

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$12

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$30

How much do it service desk dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What does an IT Service Desk Dispatcher do?

An IT Service Desk Dispatcher is responsible for coordinating and assigning technical support requests to the appropriate IT support staff. They act as the first point of contact for users experiencing technical issues, ensuring that incidents and service requests are logged, prioritized, and routed efficiently. Their role helps maintain smooth IT operations by managing communication between users and technical teams, tracking the progress of issues, and ensuring timely resolutions. Dispatchers often work with ticketing systems and must have strong organizational and communication skills.

What are the key skills and qualifications needed to thrive as an IT Service Desk Dispatcher?

To thrive as an IT Service Desk Dispatcher, you need strong organizational abilities, knowledge of IT service management (ITSM) processes, and typically a background in information technology or related experience. Familiarity with ticketing systems like ServiceNow or Jira, and possibly ITIL certification, is highly beneficial. Excellent communication, multitasking, and problem-solving skills set top performers apart in this role. These skills are critical to efficiently coordinating support requests, prioritizing incidents, and ensuring timely resolution for end-users.

How does an IT Service Desk Dispatcher typically coordinate with technical support teams during high-priority incidents?

An IT Service Desk Dispatcher plays a critical role in ensuring that high-priority incidents are quickly routed to the appropriate technical support teams. During such incidents, the dispatcher communicates directly with both the end-user and the technical staff, providing clear incident details and updates. They prioritize tickets based on urgency, monitor progress, and facilitate timely resolution by ensuring all necessary resources are allocated. Collaboration and communication are key, as dispatchers often act as a liaison to keep all parties informed and minimize downtime.
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What job categories do people searching It Service Desk Dispatcher jobs look for?

The top searched job categories for It Service Desk Dispatcher jobs are:

It Service Desk Dispatcher jobs near you
Infographic showing various It Service Desk Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

IT Service Desk Lead

PIPESTONE

Sioux Falls, SD • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

IT Service Desk Lead

Location: Pipestone, MN or Brandon, SD

Salary: $65,000-$80,000 (Based on Experience)

Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.

What You'll Do
  • Lead, coach, and develop Help Desk team members
  • Manage ticket queues, workload distribution, and service quality
  • Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
  • Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
  • Collaborate with infrastructure, security, and application teams to resolve challenging issues
  • Improve IT support processes, documentation, and knowledge base resources
  • Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
  • Deliver outstanding support and communication to employees across the organization
What We're Looking For
  • 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
  • Previous leadership, supervisory, or team management experience within IT support
  • Strong customer service mindset and problem-solving skills
  • Experience with ticketing/IT service management platforms
  • Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook
Preferred Qualifications
  • Experience leading a Help Desk, Service Desk, or Desktop Support team
  • Knowledge of endpoint management, device imaging, software deployment, and user provisioning
Benefits
  • Paid Single Health Insurance (Family Plans Available)
  • Dental, Vision, Life & Disability Insurance
  • PTO + Paid Holidays
  • Retirement Plan

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