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It Service Desk Dispatcher Jobs (NOW HIRING)

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Zing Recruiting

IT Service Desk Manager

Memphis, TN · On-site

Zing Recruiting is seeking an IT Service Desk Manager to lead and manage IT Service Desk operations across multiple locations. The role is responsible for service delivery, team leadership, incident ...

Maximus, Inc.

IT Service Desk Technician

Pittsburgh, PA · On-site

As an IT Service Desk Analyst you are the first point of contact or all IT related incidents and service requests. This front ling support to the end user community, ensuring timely resolution of ...

HTC Global Services

IT Service Desk Engineer

Austin, TX · On-site

Job Title: IT Service Desk Analyst Overview We are seeking an IT Service Desk Analyst to provide technical support for IT-related issues, including desktop systems, network infrastructure, software ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

Palmetto Technology Group

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling ...

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It Service Desk Dispatcher information

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How much do it service desk dispatcher jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for it service desk dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What does an IT Service Desk Dispatcher do?

An IT Service Desk Dispatcher is responsible for coordinating and assigning technical support requests to the appropriate IT support staff. They act as the first point of contact for users experiencing technical issues, ensuring that incidents and service requests are logged, prioritized, and routed efficiently. Their role helps maintain smooth IT operations by managing communication between users and technical teams, tracking the progress of issues, and ensuring timely resolutions. Dispatchers often work with ticketing systems and must have strong organizational and communication skills.

How does an IT Service Desk Dispatcher typically coordinate with technical support teams during high-priority incidents?

An IT Service Desk Dispatcher plays a critical role in ensuring that high-priority incidents are quickly routed to the appropriate technical support teams. During such incidents, the dispatcher communicates directly with both the end-user and the technical staff, providing clear incident details and updates. They prioritize tickets based on urgency, monitor progress, and facilitate timely resolution by ensuring all necessary resources are allocated. Collaboration and communication are key, as dispatchers often act as a liaison to keep all parties informed and minimize downtime.

What are the key skills and qualifications needed to thrive as an IT Service Desk Dispatcher, and why are they important?

To thrive as an IT Service Desk Dispatcher, you need strong organizational abilities, knowledge of IT service management (ITSM) processes, and typically a background in information technology or related experience. Familiarity with ticketing systems like ServiceNow or Jira, and possibly ITIL certification, is highly beneficial. Excellent communication, multitasking, and problem-solving skills set top performers apart in this role. These skills are critical to efficiently coordinating support requests, prioritizing incidents, and ensuring timely resolution for end-users.
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It Service Desk Dispatcher jobs near you
Infographic showing various It Service Desk Dispatcher job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,191 per year, or $21.2 per hour.
IT Service Desk

IT Service Desk

US IT Solutions Inc

Minneapolis, MN

Full-time

Posted 9 days ago

Job description

Company Description

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs,
Microsoft Windows 10, & Office 2016 rollouts countywide.
Three years previous IT Service Desk performing at a proficient level of experience in an IT
Service Desk environment.
Strong active listening skills
Strong customer focus and very personable
Proven troubleshooting and deduction skills to assist and resolve customer application,
navigation and technical issues.
Ability to recognize and adapt communications with the customers to a level the customer
understands.
Strong communication skills both written and verbal - able to fully document all ticket
documentation at the time of the call.

Additional Information

Thanks and regards,
Mandeep Singh

408-766-0000 Ext 435

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