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It Service Desk Dispatcher Jobs (NOW HIRING)

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Join Our Team! We're searching for a motivated and detail-oriented Service Desk Dispatcher to join ... Basic knowledge of computer systems, IT terminology, and technical environments * Familiarity with ...

KRAFT GROUP LLC

Service Desk Dispatcher

Foxboro, MA · On-site

$21.15 - $27.90/hr

SUMMARY The Service Desk Dispatcher serves as the primary point of contact for Information Technology support requests across The Kraft Group and affiliated business operations. This role is ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

TeamLogic IT, N. Milwaukee, WI

Dispatcher

Germantown, WI · On-site

$18.75 - $25.25/hr

This role is ideal for candidates with experience in IT service coordination, dispatching, or ... Service Desk Operations & Reporting * Ensure accurate logging of all service requests in the ...

High Industries

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

PinnaclePartners

IT Service Desk

Indianapolis, IN · On-site

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable technical resource for our client's end users. This role will play a critical part in resolving day-to ...

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

Trulieve

IT Service Desk Tech 1

Tallahassee, FL · On-site

Service Desk Tech 1 Department: Information Technology Reports to: Service Desk Manager Site Hours: 40+ Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90 - $115/hr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

$70 - $110/hr

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...

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It Service Desk Dispatcher information

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How much do it service desk dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What does an IT Service Desk Dispatcher do?

An IT Service Desk Dispatcher is responsible for coordinating and assigning technical support requests to the appropriate IT support staff. They act as the first point of contact for users experiencing technical issues, ensuring that incidents and service requests are logged, prioritized, and routed efficiently. Their role helps maintain smooth IT operations by managing communication between users and technical teams, tracking the progress of issues, and ensuring timely resolutions. Dispatchers often work with ticketing systems and must have strong organizational and communication skills.

What are the key skills and qualifications needed to thrive as an IT Service Desk Dispatcher?

To thrive as an IT Service Desk Dispatcher, you need strong organizational abilities, knowledge of IT service management (ITSM) processes, and typically a background in information technology or related experience. Familiarity with ticketing systems like ServiceNow or Jira, and possibly ITIL certification, is highly beneficial. Excellent communication, multitasking, and problem-solving skills set top performers apart in this role. These skills are critical to efficiently coordinating support requests, prioritizing incidents, and ensuring timely resolution for end-users.

How does an IT Service Desk Dispatcher typically coordinate with technical support teams during high-priority incidents?

An IT Service Desk Dispatcher plays a critical role in ensuring that high-priority incidents are quickly routed to the appropriate technical support teams. During such incidents, the dispatcher communicates directly with both the end-user and the technical staff, providing clear incident details and updates. They prioritize tickets based on urgency, monitor progress, and facilitate timely resolution by ensuring all necessary resources are allocated. Collaboration and communication are key, as dispatchers often act as a liaison to keep all parties informed and minimize downtime.
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It Service Desk Dispatcher jobs near you
Infographic showing various It Service Desk Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Service Desk Dispatcher

Premier Networx, Inc.

Augusta, GA • On-site

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join Our Team!
We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the central hub for coordinating and scheduling our technical team to respond to client service requests. You'll be the first point of contact for incoming tickets, ensuring fast, efficient, and high-quality service delivery to our clients across the greater Augusta area.
Our Culture
At Premier Networx, we believe in continuous learning, accountability, and a team-first mindset. Our people are passionate about technology, and even more passionate about helping others. We value curiosity, clear communication, and a genuine desire to serve.
  • Strive for excellence in everything we do

  • Make a positive impact with every interaction

  • Are committed to continuous learning and growth

  • Foster a fun, energetic, and collaborative environment

  • Value and support each team member

  • Believe that together, we can achieve great things

Our Core Values
  • Proactive Ownership - Take initiative, assume responsibility, and drive results

  • Client Experience First - Put client satisfaction and success at the center

  • Unrelenting Dedication - Deliver excellence even through challenges

  • Promises Kept - Do what we say and honor our commitments

  • Embraces Change - Stay adaptable and embrace innovation and growth

What We Offer
  • A growth-focused, learning-first environment with paid certifications

  • Tailored career development based on your goals and interests

  • Generous PTO, holidays, and comp time

  • Medical, dental, and vision insurance (including life and disability)

  • IRA retirement plan with company match

Your Role as a Service Desk Dispatcher
As the Service Desk Dispatcher, you will play a vital role in ensuring the efficiency and responsiveness of our technical team. You will manage all incoming service tickets, prioritize and schedule work, and coordinate internal resources to meet our SLAs. Your communication skills, attention to detail, and ability to adapt quickly will be key to providing excellent client service and maintaining operational flow within the service desk.
Duties and Responsibilities
  • Serve as the first point of contact for client service requests and incidents

  • Triage incoming tickets and dispatch tickets submitted via phone, email, or the service portal in line with company policies, processes, and procedures

  • Schedule and dispatch service desk and field technicians based on skillset, priority, and availability

  • Monitor and adjust technician schedules to ensure maximum resource utilization and SLA compliance

  • Maintain accurate ticket notes and escalate issues or scheduling conflicts as needed

  • Keep clients informed throughout the lifecycle of their service request, including status updates and changes

  • Prioritize service tickets according to urgency and impact

  • Coordinate with the Service Desk Manager to report resource utilization and ticket completion rates

  • Assist in identifying bottlenecks or inefficiencies in the dispatch process

  • Improve team productivity by optimizing technician assignments and reducing idle time

  • Work with technicians to support and champion policies, processes, and procedures to ensure effective and efficient ticket handling.

Experience and Qualifications
  • 1 year of work directly in dispatch, coordination, or 2 years of administrative support role preferred (MSP or IT services experience is a plus)

  • Strong multitasking skills with the ability to adapt quickly in a fast-paced environment

  • Excellent interpersonal and communication skills, including phone and email etiquette as well as teamwork

  • Basic knowledge of computer systems, IT terminology, and technical environments

  • Familiarity with ticketing systems (ConnectWise or similar tools preferred)

  • Strong organizational skills and the ability to prioritize work effectively

  • Ability to work both independently and collaboratively with a team

  • Commitment to delivering excellent client service and consistent follow-through

Other Requirements
  • Regular, reliable on-site attendance in our Augusta office (this is not a remote position)

  • Ability to pass a background check

  • Typing proficiency for fast and accurate ticket entry

Why Work With Us?
  • Be a central part of the engine that keeps the service desk running smoothly

  • Grow your skills in a fast-paced IT services environment

  • Gain exposure to technical operations and career growth opportunities within a growing MSP

  • Work in a supportive and team-driven culture that values excellence and client satisfaction

If you're highly organized, love keeping things running like clockwork, and enjoy working in a tech-forward environment, apply today and become an integral part of the Premier Networx family!

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