Position Summary:
The Core ITSpecialist, Sr position will serve as the subject matter expert and primaryadministrator of the Cisco Unified Communications infrastructure, includingCall Manager, Unity Connection, Contact Center Express, and associated voicegateways. The specialist will provide daily operational support, coordinatesystem changes, manage user escalations, and liaise with vendors and technicalsupport services. In addition to maintaining voice services, this role will bepivotal in supporting the strategic goals of the university and hospital byensuring the reliability and performance of communication systems thatthousands of staff, clinicians, faculty, and students rely on.
Thisis a full-time, benefits eligible position.
Key Responsibilities:
- Configure, and administer Cisco Unified Communications Manager (CUCM) and related applications, including Cisco Unity Connection, Cisco Unified Contact Center (UCCX), Webex, and Jabber.
- Install, configure, and support associated hardware, including Cisco IP phones, gateways, and voice infrastructure components.
- Design, configure, and maintain call routing, dial plans, and call flows to ensure efficient and reliable voice services.
- Administer voicemail systems, including mailbox provisioning, greetings, and messaging policies.
- Integrate Cisco unified communications platforms with Microsoft Teams, Webex, Active Directory/LDAP, and third-party systems.
- Monitor system performance and call quality; proactively identify, troubleshoot, and resolve voice, video, and messaging issues.
- Diagnose and resolve complex technical issues related to connectivity, call quality, signaling, and system performance.
- Plan and perform software upgrades, patches, and maintenance, ensuring system availability and security compliance.
- Implement and maintain disaster recovery and high-availability strategies for unified communications systems.
- Apply and maintain security best practices, including certificate management and secure integrations.
- Provide advanced technical support to end-users for Cisco IP phones, voicemail, and collaboration tools.
- Collaborate closely with network, security, server, and application teams to ensure seamless integration with enterprise infrastructure.
- Create and maintain technical documentation for system architecture, configurations, procedures, and troubleshooting.
Knowledge, Skills andAbilities Required:
- Knowledge of current technological developments/trends in area of expertise.
- Knowledge of computer/computational science, data analysis, and programming technologies, concepts, and techniques.
- Skill in organizing resources and establishing priorities.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to provide technical guidance and leadership to professional personnel in area of expertise.
- Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.