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It Process Manager Jobs (NOW HIRING)

Vintun

Be Seen First

IT Process Analyst

Stafford, VA · On-site

$80K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... of IT service management * Actively contribute process improvement and oversight ideas to one or ...

Vintun

IT Process Analyst

Stafford, VA · On-site

$80K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... IT service management • Actively contribute process improvement and oversight ideas to one or ...

REWE Digital GmbH

$79.93 - $125.60/hr

# IT Process & Solution Manager (m/w/d)* 51149 Köln* Full-Time* Professionals* 959803Apply nowAdd to watch list**Willkommen im Home of IT**REWE digital ist das Zuhause für alle, die sich IT auf die ...

Viasat, Inc.

Senior IT Process Engineer

Carlsbad, CA

$158K - $237K/yr

Experience working with managed service providers and designing processes performed by third ... IT process engineering, operating model design, service management, or enterprise IT operations.

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... IT service management • Actively contribute process improvement and oversight ideas to one or ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... IT service management • Actively contribute process improvement and oversight ideas to one or ...

HotRun Inc.

Process Manager

Indianapolis, IN · On-site

... Technology Are you a technical expert with a passion for precision? Do you thrive in environments ... Process Mastery: Proficiency in MS Project and a firm grasp of change management and fact-based ...

Capital One

Process Manager

Mclean, VA · On-site

Lead and manage end-to-end operational projects (e.g., technology integrations, new agent rollouts ... Please note that this salary information is solely for candidates hired to perform work within one ...

1 point system

Process Manager

Green Bay, WI · On-site

Technical Skills (Mechanical and/or Electrical) LOCATION INFORMATION Green Bay Plant 501 Eastman ... You will implement solutions, with a focus on creating efficiency and scale through technology and ...

Tang and Company

IT Manager

Torrance, CA · On-site

$99K - $121K/yr

Act as process owner or lead contributor for: * Incident Management * Problem Management (root ... Define, track, and report on IT service metrics and KPIs * Identify trends and proactively reduce ...

CareOnSite

IT Manager

Torrance, CA · On-site

$99K - $121K/yr

Act as process owner or lead contributor for: * Incident Management * Problem Management (root ... Define, track, and report on IT service metrics and KPIs * Identify trends and proactively reduce ...

Virginia Tech

Senior IT Auditor

Blacksburg, VA

$82K - $108K/yr

... IT processes. Accordingly, this position must exercise sound professional judgment and provide practical recommendations that strengthen governance, risk management and internal controls. Required ...

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It Process Manager information

See salary details

$34K

$101.7K

$166.5K

How much do it process manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it process manager in the United States is $101,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What is an IT Process Manager?

IT Process Managers are professionals responsible for designing, implementing, and optimizing IT processes within an organization. They ensure that IT services and operations run efficiently, align with business objectives, and comply with relevant standards or frameworks, such as ITIL. Their role often involves analyzing existing processes, identifying areas for improvement, and coordinating with different teams to enhance service delivery and operational effectiveness.

How does an IT Process Manager typically collaborate with other departments to improve organizational efficiency?

An IT Process Manager works closely with various departments, such as operations, finance, and human resources, to streamline and optimize IT-related workflows. This role often involves facilitating cross-functional meetings, gathering feedback from stakeholders, and ensuring that IT processes align with business objectives. Successful collaboration requires strong communication skills and the ability to translate technical requirements into actionable plans that support broader organizational goals. By fostering cooperation and understanding between teams, IT Process Managers help drive continuous improvement and efficiency throughout the company.

What are the key skills and qualifications needed to thrive as an IT Process Manager, and why are they important?

To thrive as an IT Process Manager, you need expertise in IT service management, process optimization, and a solid understanding of ITIL frameworks, often supported by a degree in information technology or related fields. Familiarity with ITSM tools like ServiceNow, Jira, and relevant certifications such as ITIL or COBIT are typically required. Strong leadership, analytical thinking, and effective communication skills help in driving process improvements and fostering cross-functional collaboration. These competencies ensure efficient IT operations, enhanced service delivery, and alignment of IT processes with business objectives.

What is the difference between It Process Manager vs It Service Desk Manager?

AspectIt Process ManagerIt Service Desk Manager
Primary FocusOverseeing IT processes and workflowsManaging service desk operations and support teams
CertificationsITIL, PMP, Six SigmaITIL, HDI Support Center Manager
Work EnvironmentProcess improvement, project coordinationCustomer support, incident resolution
Industry UsageBusiness process optimization in ITHelp desk and technical support services

The It Process Manager focuses on optimizing IT workflows and processes, ensuring efficiency and compliance. In contrast, the It Service Desk Manager concentrates on managing support teams to deliver effective technical assistance. Both roles require ITIL knowledge and are vital in IT service management, but their core responsibilities differ significantly.

Is an IT process manager a stressful job?

An IT process manager often faces stress due to managing complex IT workflows, meeting project deadlines, and ensuring system stability. The role requires strong organizational skills and the ability to handle high-pressure situations, especially during system outages or critical updates.

What cities are hiring for It Process Manager jobs?

Cities with the most It Process Manager job openings:

What states have the most It Process Manager jobs?

States with the most job openings for It Process Manager jobs include:

It Process Manager jobs near you
Infographic showing various It Process Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $101,733 per year, or $48.9 per hour.

IT Process Manager - Operations

Helena, MT • On-site

St. Peter's Health
Health Care and Social Assistance • 1 - 5K employees
Learn more about St. Peter's Healthexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Position Location: On-Site, Hybrid, and/or Remote locations will be considered.

The IT Process Manager is responsible for leading and optimizing IT Service Management (ITSM) operations and the end-to-end lifecycle of the organization's technology assets. This role drives operational excellence through effective governance of incident, problem, change, and knowledge management processes while overseeing IT asset management, procurement, vendor relationships, and financial planning. The ideal candidate is a collaborative leader with a strong understanding of ITIL best practices and a proven ability to improve service delivery, operational performance, and business outcomes.

KNOWLEDGE/EXPERIENCE:  

  • 3-5+ years of experience in business, accounting, and financial management or IT service operations.
  • Strong understanding of IT asset lifecycle management, purchasing processes and/or service management processes.
  • Excellent organizational, analytical, and communication skills.
  • Preferred:
    • Experience with IT asset management (ITAM) or service management tools.
    • Knowledge of software licensing, vendor contract management, incident/problem management, or major incident processes.
    • Familiarity with accounting principles related to capitalization and depreciation.

EDUCATION: Bachelor's degree in Information Technology, Business, Finance, or a related field (or equivalent experience).

LICENSE/CERTIFICATION/REGISTRY: ITAM, ITIL, or related certifications.
 

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