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It Process Manager Jobs (NOW HIRING)

CommonSpirit Health

IT Process Manager

Englewood, CO · Remote

$54.76 - $81.45/hr

An Information Technology (IT) Process Manager focuses on optimizing and improving IT-related processes within an organization. This position will own and manage processes related to Demand ...

nLeague Services Inc

IT Process Analyst

Atlanta, GA · On-site

Job ID: 65170 Position: IT Process Analyst Department: ATL - TDE Location: 6000 North Terminal Pkwy ... Manage and maintain the team task board to reflect accurate work status. * Oversee sprint resource ...

Infinitive

IT Process Analyst

Ashburn, GA · On-site

$50K - $67K/yr

... to Work." IT Process Analyst (Financial Services) We are seeking a detail-oriented IT Process ... Process Documentation: Assist in capturing "as-is" workflows for Change Management, Incident ...

Unavailable

IT Process Optimization Lead

El Monte, CA · On-site

$100K - $150K/yr

Overview The IT Process Optimization Lead plays a critical role in ensuring the integrity of and improving operational effectiveness of processes built around ITSM (IT Service Management) controls.

East West Bank

IT Process Optimization Lead

El Monte, CA

$100K - $150K/yr

The IT Process Optimization Lead plays a critical role in ensuring the integrity of and improving operational effectiveness of processes built around ITSM (IT Service Management) controls. This role ...

Tang and Company

IT Manager

Torrance, CA

$99K - $122K/yr

Act as process owner or lead contributor for: * Incident Management * Problem Management (root ... Define, track, and report on IT service metrics and KPIs * Identify trends and proactively reduce ...

NRG

Process Manager

Houston, TX · On-site

The team partners closely with IT, Marketing, Legal, Regulatory, Customer Care, Mass Operations ... management reporting to support data-driven decision-making. • Evaluate existing processes ...

NextEra Energy

IT Technology Manager

Houston, TX · On-site

$90K - $111K/yr

Position Specific Description This IT Technology Manager is responsible for driving operational ... Oversees development of processes and tools to automate code releases from development to ...

FIS, LLC

Be Seen First

Information Technology (IT) Manager

Bethlehem, PA · On-site

$85K - $140K/yr

Partner with HR and leadership on technology onboarding and offboarding processes. Leadership & Support * Lead internal IT operations and provide technical guidance to staff. * Manage IT projects, ...

New

First American

ITSM Process Manager

California, MD

$97K - $130K/yr

For more information, please visit www.careers.firstam.com. What We Do This Job Matrix provides a common overview of the responsibilities and requirements for the IT Service Management Process ...

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It Process Manager information

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$34K

$101.7K

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How much do it process manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for it process manager in the United States is $101,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What are IT Process Managers?

IT Process Managers are professionals responsible for designing, implementing, and optimizing IT processes within an organization. They ensure that IT services and operations run efficiently, align with business objectives, and comply with relevant standards or frameworks, such as ITIL. Their role often involves analyzing existing processes, identifying areas for improvement, and coordinating with different teams to enhance service delivery and operational effectiveness.

What is the difference between It Process Manager vs It Service Desk Manager?

AspectIt Process ManagerIt Service Desk Manager
Primary FocusOverseeing IT processes and workflowsManaging service desk operations and support teams
CertificationsITIL, PMP, Six SigmaITIL, HDI Support Center Manager
Work EnvironmentProcess improvement, project coordinationCustomer support, incident resolution
Industry UsageBusiness process optimization in ITHelp desk and technical support services

The It Process Manager focuses on optimizing IT workflows and processes, ensuring efficiency and compliance. In contrast, the It Service Desk Manager concentrates on managing support teams to deliver effective technical assistance. Both roles require ITIL knowledge and are vital in IT service management, but their core responsibilities differ significantly.

How does an IT Process Manager typically collaborate with other departments to improve organizational efficiency?

An IT Process Manager works closely with various departments, such as operations, finance, and human resources, to streamline and optimize IT-related workflows. This role often involves facilitating cross-functional meetings, gathering feedback from stakeholders, and ensuring that IT processes align with business objectives. Successful collaboration requires strong communication skills and the ability to translate technical requirements into actionable plans that support broader organizational goals. By fostering cooperation and understanding between teams, IT Process Managers help drive continuous improvement and efficiency throughout the company.

What are the key skills and qualifications needed to thrive as an IT Process Manager, and why are they important?

To thrive as an IT Process Manager, you need expertise in IT service management, process optimization, and a solid understanding of ITIL frameworks, often supported by a degree in information technology or related fields. Familiarity with ITSM tools like ServiceNow, Jira, and relevant certifications such as ITIL or COBIT are typically required. Strong leadership, analytical thinking, and effective communication skills help in driving process improvements and fostering cross-functional collaboration. These competencies ensure efficient IT operations, enhanced service delivery, and alignment of IT processes with business objectives.
What cities are hiring for It Process Manager jobs? Cities with the most It Process Manager job openings:
What states have the most It Process Manager jobs? States with the most job openings for It Process Manager jobs include:
It Process Manager jobs near you
Infographic showing various It Process Manager job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,733 per year, or $48.9 per hour.
IT Process Manager

IT Process Manager

CommonSpirit Health

Englewood, CO • Remote

$54.76 - $81.45/hr

Full-time

Posted 16 days ago

CommonSpirit Health rating

7.1

Company rating: 7.1 out of 10

Based on 502 frontline employees who took The Breakroom Quiz

370th of 865 rated healthcare providers

Job description


Job Summary and Responsibilities

This is a remote position.

As a Process Manager, you will lead complex projects, collaborate with cross-functional teams, and ensure the successful implementation of process improvement initiatives without direct supervisory responsibilities. You will leverage your expertise in process optimization, project management, and change management to drive continuous improvement and deliver measurable results.

An Information Technology (IT) Process Manager focuses on optimizing and improving IT-related processes within an organization. This position will own and manage processes related to Demand Management, Strategic Portfolio Management, Application Portfolio Management, Time Tracking, Resource Management or overall IT Administrative processes. The chosen candidate will own the full scope of the defined process for the CommonSpirit Health organization.


To be successful, you will possess strong analytical skills, experience with process mapping tools, a deep understanding of ITSM frameworks, and a proven ability to drive improvement.

  • Strategize and execute comprehensive process improvement initiatives spanning multiple business functions, from conception to implementation, ensuring alignment with organizational objectives.
  • Conduct in-depth analyses of existing processes, employing advanced statistical methods and data analytics techniques to identify root causes of inefficiencies, variations, and bottlenecks.
  • Lead cross-functional teams in dissecting complex operational challenges, fostering collaboration, and harnessing collective expertise to develop innovative solutions and best practices.
  • Drive the adoption of Lean Six Sigma methodologies and other process improvement frameworks, coaching teams on tool selection, implementation strategies, and sustainable practices.
  • Develop robust project plans, establish clear objectives, and define key performance indicators (KPIs) to monitor progress, track outcomes, and quantify the impact of process enhancements.
  • Collaborate closely with technology teams to evaluate, integrate, and optimize digital solutions, automation technologies, and data analytics platforms to streamline workflows and enhance decision-making capabilities.
Job Requirements

Required Experience and Education

  • Bachelors in Engineering, Healthcare, IT or related field
  • Minimum 8 years experience
  • Lean Six Sigma Black Belt Certification (LSSBB)
Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.


Pay Range
$54.76 - $81.45 /hour

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