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It Process Manager Jobs in Dulles, VA (NOW HIRING)

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... IT service management • Actively contribute process improvement and oversight ideas to one or ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... IT service management Actively contribute process improvement and oversight ideas to one or more ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... IT service management • Actively contribute process improvement and oversight ideas to one or ...

Capital One

Process Manager

Mclean, VA · On-site

Lead and manage end-to-end operational projects (e.g., technology integrations, new agent rollouts ... Please note that this salary information is solely for candidates hired to perform work within one ...

Capital One

Process Manager

Mclean, VA · On-site

Lead and manage end-to-end operational projects (e.g., technology integrations, new agent rollouts ... Please note that this salary information is solely for candidates hired to perform work within one ...

GRVTY

Business Process Manager

Herndon, VA

What You'll Be Owning GRVTY is seeking a Business Process Manager with a TS/SCI + Poly clearance ... Demonstrated experience with ServiceNow application suites (e.g., IT Service Management, IT ...

GRVTY

Business Process Manager

Herndon, VA · On-site

$150K - $250K/yr

What You'll Be Owning GRVTY is seeking a Business Process Manager with a TS/SCI + Poly clearance ... Demonstrated experience with ServiceNow application suites (e.g., IT Service Management, IT ...

GRVTY

Business Process Manager

Herndon, VA · On-site

$150K - $250K/yr

What You'll Be Owning GRVTY is seeking a Business Process Manager with a TS/SCI + Poly clearance ... Demonstrated experience with ServiceNow application suites (e.g., IT Service Management, IT ...

KBR, Inc.

IT Audit Manager

Arlington, VA · On-site

The IT Audit Manager will partner closely with IT leadership, business process owners, internal controls teams, and external auditors to ensure an effective control environment, timely remediation of ...

KBR

IT Audit Manager

Arlington, VA · On-site

The IT Audit Manager will partner closely with IT leadership, business process owners, internal controls teams, and external auditors to ensure an effective control environment, timely remediation of ...

KBR

IT Audit Manager

Washington, DC · On-site

The IT Audit Manager will partner closely with IT leadership, business process owners, internal controls teams, and external auditors to ensure an effective control environment, timely remediation of ...

Next Step Systems

IT Manager

Washington, DC · On-site

$107K - $131K/yr

This IT Manager role will also collaborate with others on the tech team who manage software and data platforms and assist other key stakeholders with development of scalable business processes and ...

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All JobsIt Process JobsIt Process Manager JobsIt Process Manager Jobs in Dulles, VA

It Process Manager information

See Dulles, VA salary details

$33.7K

$100.7K

$164.8K

How much do it process manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it process manager in Dulles, VA is $100,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $128,200.00 per year, depending on experience, location, and employer.

What is an IT Process Manager?

IT Process Managers are professionals responsible for designing, implementing, and optimizing IT processes within an organization. They ensure that IT services and operations run efficiently, align with business objectives, and comply with relevant standards or frameworks, such as ITIL. Their role often involves analyzing existing processes, identifying areas for improvement, and coordinating with different teams to enhance service delivery and operational effectiveness.

How does an IT Process Manager typically collaborate with other departments to improve organizational efficiency?

An IT Process Manager works closely with various departments, such as operations, finance, and human resources, to streamline and optimize IT-related workflows. This role often involves facilitating cross-functional meetings, gathering feedback from stakeholders, and ensuring that IT processes align with business objectives. Successful collaboration requires strong communication skills and the ability to translate technical requirements into actionable plans that support broader organizational goals. By fostering cooperation and understanding between teams, IT Process Managers help drive continuous improvement and efficiency throughout the company.

What are the key skills and qualifications needed to thrive as an IT Process Manager, and why are they important?

To thrive as an IT Process Manager, you need expertise in IT service management, process optimization, and a solid understanding of ITIL frameworks, often supported by a degree in information technology or related fields. Familiarity with ITSM tools like ServiceNow, Jira, and relevant certifications such as ITIL or COBIT are typically required. Strong leadership, analytical thinking, and effective communication skills help in driving process improvements and fostering cross-functional collaboration. These competencies ensure efficient IT operations, enhanced service delivery, and alignment of IT processes with business objectives.

What is the difference between It Process Manager vs It Service Desk Manager?

AspectIt Process ManagerIt Service Desk Manager
Primary FocusOverseeing IT processes and workflowsManaging service desk operations and support teams
CertificationsITIL, PMP, Six SigmaITIL, HDI Support Center Manager
Work EnvironmentProcess improvement, project coordinationCustomer support, incident resolution
Industry UsageBusiness process optimization in ITHelp desk and technical support services

The It Process Manager focuses on optimizing IT workflows and processes, ensuring efficiency and compliance. In contrast, the It Service Desk Manager concentrates on managing support teams to deliver effective technical assistance. Both roles require ITIL knowledge and are vital in IT service management, but their core responsibilities differ significantly.

Is an IT process manager a stressful job?

An IT process manager often faces stress due to managing complex IT workflows, meeting project deadlines, and ensuring system stability. The role requires strong organizational skills and the ability to handle high-pressure situations, especially during system outages or critical updates.

What cities near Dulles, VA are hiring for It Process Manager jobs?

Cities near Dulles, VA with the most It Process Manager job openings:

It Process Manager jobs near you
Infographic showing various It Process Manager job openings in Dulles, VA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $100,697 per year, or $48.4 per hour.

IT Process Analyst- ITSM

Haweo

Quantico, VA • On-site

$90K - $100K/yr

Full-time

Posted 13 days ago

Job description

Description
Haweo LLC is a certified 8(a) Native Hawaiian Organization (NHO)- owned small business Federal contracting company. As a professional services firm that provides consulting and advisory services to clients, Haweo works to improve operational efficiency and to accomplish organizational objectives as well as serving as a leading provider for information services and business management services to the Federal Government. We seek to deliver superior service and exceptional talent to ensure mission success. Haweo offers a highly competitive benefits package that reflects our objective of employing top industry performers.
 
Haweo LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation and maturation of ITIL processes through documentation of processes, procedures, and work instructions. You will support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives. Support includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices. 
 
What will you do? 
• Provide support and contribute subject matter expertise to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management
• Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of Government goals and requirements
• Document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows in a collaborative team environment
• Ensure timely, active communication between Government stakeholders and internal stakeholders
• Utilize Microsoft Office products including Teams, Word, PowerPoint, Excel, and Visio to create and deliver documentation, workflows and presentations
• Maintain documentation control using SharePoint
• Participate in weekly and/or daily meetings

Requirements/Qualifications
• Must be local to the Quantico, VA area with ability to attend meetings as required at customer or corporate site up to three days per week with day-before notice
• BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university
• Minimum of 3 years of experience supporting service management
• Must possess or be able to immediately obtain ITIL4 Foundations Certification
• Must possess DoD Secret clearance
• Excellent writing and communication skills
• Above average skills with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio
• Well organized, self-motivated individual able to manage work to meet deadlines
• BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university
• Ability to work independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills
Preferred Skills
• IT or ITSM experience
• Experience using BMC Remedy tool
• United States Marine Corps experience is a plus
 
Background Requirements
Due to this being a contract position working for the US government all candidates must be a U.S. citizen and pass a criminal background check as well as a drug test.
 
Physical Requirements:
Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25lbs.
 
Haweo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
 
Haweo LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

USD $90,000.00 - USD $100,000.00 /Yr.

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