Job ID: 65170
Position: IT Process Analyst
Department: ATL - TDE
Location: 6000 North Terminal Pkwy ย Atlanta,ย Georgia ย ย 30320
Duration:ย 6+ Months
Shift: 8:00 AM to 4:30 PM
1. Overview
The IT Process Analyst will support the organizationโs digital delivery operations by governing delivery processes, coordinating stakeholders, maintaining web-related services, and driving continuous process improvement. The analyst ensures that digital products and services are delivered efficiently, securely, and in alignment with strategic IT goals.
2. Responsibilities & Activities
A. Digital Delivery & Governance
1. IT Governance Strategy
- Champion, collaborate on, and implement Digital Delivery strategies.
- Support execution of IT strategy by aligning delivery processes with organizational goals.
- Ensure governance practices are followed across all delivery activities.
2. Digital Delivery Execution
- Deliver digital products including custom software, SaaS platforms, and system integrations.
- Ensure adherence to defined deliverables, acceptance criteria, and release requirements.
- Manage and maintain the team task board to reflect accurate work status.
- Oversee sprint resource allocation to align with team capacity and priorities.
B. Agile Delivery Operations
1. Agile Ceremonies
Facilitate and participate in:
- Periodic standups
- Sprint planning sessions
- Sprint retrospectives
- Backlog grooming and refinement
2. Coordination Activities
- Coordinate day-to-day work with project managers.
- Collaborate with business stakeholders to clarify requirements, priorities, and timelines.
- Manage communication and alignment with external vendors supporting digital delivery.
D. Process Improvement & Operational Excellence
1. Process Maintenance
- Recommend, implement, and adjust operational processes in collaboration with the team.
- Maintain documentation of delivery workflows, standards, and procedures.
2. Evangelizing Process Improvements
- Identify improvement opportunities and advocate for new processes using data-driven insights.
- Support experimentation, pilot initiatives, and evaluation of process changes.
3. Delivery Metrics
- Track, measure, and visualize delivery metrics (e.g., cycle time, throughput, SLA adherence).
- Provide insight into performance trends to guide decision-making.