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It Process Jobs in Tennessee (NOW HIRING)

ADDA Infusion

IT Support Specialist

Nashville, TN · On-site

ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering ... Create and update documentation to support a single source of truth for processes and solutions.

Cybercoders

IT Manager

Gatlinburg, TN

$90K - $110K/yr

IT Manager Position Overview The IT Manager will lead the organizations technology strategy and ... Monitor KPIs and service-level metrics; continuously optimize processes and technology to improve ...

Weigel Stores, Inc.

IT Technician

Powell, TN · On-site

Teamwork: oCollaborate effectively with the IT Operations Manager, IT Helpdesk Coordinator, and other IT team members to resolve issues, share knowledge, and improve processes.oCommunicate clearly ...

Ironsmith Fire LLC

IT Technician

Collierville, TN · On-site

Follow established IT processes and troubleshooting steps. * Create or update documentation when processes are unclear or undocumented to support consistency and scalability. * Provide on-site IT ...

Ardent Health

IT Auditor

Brentwood, TN · On-site

Supports Internal Audit process improvements and use of audit tools/automation. Qualifications Education & Experience: * Bachelor's degree in Information Technology, Cybersecurity, Computer Science ...

Weigel's

IT Technician

Powell, TN · On-site

... processes. o Communicate clearly and professionally with retail store personnel, providing ... IT support for retail stores beyond standard business hours when required. • Other Duties: o ...

Sonata Bank

IT Manager

Brentwood, TN · On-site

$89K - $110K/yr

... backup and recovery processes. 9. Manage vendor relationships, budgets, and contracts ... IT operations, security posture, and strategic initiatives.

Ardent Health

IT Auditor

Brentwood, TN · On-site

Supports Internal Audit process improvements and use of audit tools/automation. Qualifications Education & Experience: * Bachelor's degree in Information Technology, Cybersecurity, Computer Science ...

Sonata Bank

IT Manager

Brentwood, TN · Hybrid

$89K - $110K/yr

... backup and recovery processes. 9. Manage vendor relationships, budgets, and contracts ... IT operations, security posture, and strategic initiatives.

Apex Systems

IT - Delivery Lead - IT

Memphis, TN

Job#: 3034900 IT - Delivery Lead - IT Location: Memphis, Tennessee Employment Type: Contract Role ... Apex uses a virtual recruiter as part of the application process. Click for more details. If you ...

Bonnell Aluminum

IT Engineer

Carthage, TN · On-site

As an IT Engineer, you will be responsible for managing and supporting our IT systems, ensuring ... Interact with end users to provide and process information in response to inquiries, concerns, and ...

Bonnell Aluminum

IT Engineer

Carthage, TN

As an IT Engineer, you will be responsible for managing and supporting our IT systems, ensuring ... Interact with end users to provide and process information in response to inquiries, concerns, and ...

Bonnell Aluminum

IT Engineer

Carthage, TN · On-site

As an IT Engineer, you will be responsible for managing and supporting our IT systems, ensuring ... Interact with end users to provide and process information in response to inquiries, concerns, and ...

HireRight

VP, IT

Nashville, TN · On-site

$151K - $189K/yr

Establish rigorous processes, controls, and documentation across a 24/7, highly regulated ... Manage IT operations across multiple regions with appreciation for cultural nuance, scale, and 24/7 ...

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All JobsIt Process JobsIt Process Jobs in Tennessee

It Process information

What is the difference between It Process vs Network Administrator?

AspectIt ProcessNetwork Administrator
Primary RoleDeveloping, implementing, and managing IT procedures and workflowsManaging and maintaining computer networks and infrastructure
Required SkillsIT procedures, process optimization, technical documentationNetwork configuration, troubleshooting, security protocols
Work EnvironmentIT departments, project teams, process improvement initiativesData centers, network operations centers, corporate offices
CertificationsITIL, CompTIA ITF+CCNA, CompTIA Network+

While both roles are integral to IT operations, an It Process focuses on creating and refining IT workflows and procedures, whereas a Network Administrator specializes in managing network infrastructure. Understanding these differences helps organizations assign the right responsibilities and professionals to optimize their IT environment.

It Process jobs near you
Infographic showing various It Process job openings in Tennessee as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

IT Support Specialist

ADDA Infusion

Nashville, TN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Us: ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to their clients. They pride themselves on their commitment to customer satisfaction and their team-oriented work environment. We are currently seeking a dynamic and experienced Service Desk Engineer to join their team.


Why This Role?
This is an opportunity to join a fast-growing, innovative company known for its dynamic retail and corporate presence. You'll gain exposure to both corporate office technology and national retail operations, learning how IT supports real-world business at scale. It's a role where you'll not only solve problems day-to-day but also directly contribute to store openings, technology rollouts, and process improvements in a high-growth environment.


What You'll Do
Review and triage incoming support requests in the Retail and Corporate Helpdesk queue; resolve or escalate to engineers as needed.
Welcome new hires by setting up accounts, provisioning hardware/software, and ensuring a seamless first-day experience
Partner with Retail Stores during internet outages, coordinating with Internet Service Providers to ensure quick recovery.
Manage hardware logistics, including ordering, shipping, returns, and tracking for the Nashville location.
Create and update documentation to support a single source of truth for processes and solutions.
Support new Retail Store openings by ensuring timely delivery of hardware and coordinating onsite technician visits.
Contribute to business continuity by dispatching field technicians and procuring replacement hardware as needed.
Analyze ticket trends and prepare weekly summaries to support discussions on reducing recurring issues.


Who You Are
Customer-focused with 1+ year of experience in a customer service role or IT support role.
Curious problem-solver who digs into root causes, not just surface fixes.
Critical thinker with a solutions-oriented mindset.
Clear communicator who can explain technology to others via phone, chat, or ticketing system.
Passionate about technology, process improvement, and helping people.


Preferred Qualifications
Experience supporting retail environments.
Familiarity with basic project coordination.
Proficient with Google Docs and Google Sheets.

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