ZipRecruiter

Log In

1

It Process Manager Jobs in Tennessee (NOW HIRING)

PERMA-PIPE

IT Manager - US

Lebanon, TN · On-site

$125K/yr

Support simplification, standardization, and continuous improvement of local IT processes. * Manage, mentor, and develop a small local IT team of two direct reports. * Assist with local IT planning, ...

PERMA PIPE INC

IT Manager - US

Lebanon, TN · On-site

$76K - $93K/yr

Support simplification, standardization, and continuous improvement of local IT processes. * Manage, mentor, and develop a small local IT team of two direct reports. * Assist with local IT planning, ...

Edfinancial Services LLC

IT Manager

Knoxville, TN · On-site

$90K - $111K/yr

Ensuring the necessary processes and procedures are used by team members to maintain compliance with federal and commercial requirements. The IT Systems Manager ensures tasks are completed timely ...

Edfinancial Services LLC

IT Manager

Knoxville, TN · On-site

$90K - $111K/yr

Ensuring the necessary processes and procedures are used by team members to maintain compliance with federal and commercial requirements. The IT Systems Manager ensures tasks are completed timely ...

Edfinancial Services LLC

IT Manager

Knoxville, TN · On-site

$100/hr

Ensuring the necessary processes and procedures are used by team members to maintain compliance with federal and commercial requirements. The IT Systems Manager ensures tasks are completed timely ...

Patriot Talent Solutions

IT Manager

Farragut, TN · On-site

$83K - $102K/yr

Identify opportunities to improve processes, efficiency, service quality, and overall team ... Experience leading, mentoring, or managing technical IT professionals. * Strong experience ...

Eastman

IT Auditor

Kingsport, TN · On-site

... Meeting with process management to discuss audit findings and gaining agreement on management ... IT audit findings to senior management. Qualifications Required • Bachelor's degree in ...

Eastman

IT Auditor

Kingsport, TN

... Meeting with process management to discuss audit findings and gaining agreement on management ... IT audit findings to senior management. Qualifications Required • Bachelor's degree in ...

Eastman

IT Auditor

Kingsport, TN · On-site

$90 - $120/hr

The IT Auditor leads or supports engagements spanning IT general controls, application controls ... Meeting with process management to discuss audit findings and gaining agreement on management ...

Eastman Chemical Company

IT Auditor

Kingsport, TN · On-site

The IT Auditor leads or supports engagements spanning IT general controls, application controls ... Meeting with process management to discuss audit findings and gaining agreement on management ...

Peabody Hotels & Resorts

IT Manager

Memphis, TN

$92K - $113K/yr

Job involves working: * under variable noise levels * indoors * around fumes and/or odor KEY RELATIONSHIPS: Internal: IT Staff, Accounting staff, Department Managers, Executive Committee Members ...

Peabody Hotels & Resorts

IT Manager

Memphis, TN

$92K - $113K/yr

Job involves working: * under variable noise levels * indoors * around fumes and/or odor KEY RELATIONSHIPS: Internal: IT Staff, Accounting staff, Department Managers, Executive Committee Members ...

Peabody Hotels & Resorts

IT Manager

Memphis, TN · On-site

$92K - $113K/yr

Job involves working: * under variable noise levels * indoors * around fumes and/or odor KEY RELATIONSHIPS: Internal: IT Staff, Accounting staff, Department Managers, Executive Committee Members ...

Peabody Hotels & Resorts

IT Manager

Memphis, TN · On-site

$92K - $113K/yr

Job involves working: * under variable noise levels * indoors * around fumes and/or odor KEY RELATIONSHIPS: Internal: IT Staff, Accounting staff, Department Managers, Executive Committee Members ...

Billtrust US Careers

Manager, IT Services

Nashville, TN · Hybrid

$100K - $134K/yr

Use AI to analyze support trends and recommend data-backed process improvements Security & cross ... Manage IT asset lifecycle: procurement, vendor relationships, inventory, warranty, and secure ...

next page

Showing results 1-20

All JobsIt Process JobsIt Process Manager JobsIt Process Manager Jobs in Tennessee

It Process Manager information

See Tennessee salary details

$30.9K

$92.3K

$151.1K

How much do it process manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for it process manager in Tennessee is $92,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $117,500.00 per year, depending on experience, location, and employer.

What is an IT Process Manager?

IT Process Managers are professionals responsible for designing, implementing, and optimizing IT processes within an organization. They ensure that IT services and operations run efficiently, align with business objectives, and comply with relevant standards or frameworks, such as ITIL. Their role often involves analyzing existing processes, identifying areas for improvement, and coordinating with different teams to enhance service delivery and operational effectiveness.

How does an IT Process Manager typically collaborate with other departments to improve organizational efficiency?

An IT Process Manager works closely with various departments, such as operations, finance, and human resources, to streamline and optimize IT-related workflows. This role often involves facilitating cross-functional meetings, gathering feedback from stakeholders, and ensuring that IT processes align with business objectives. Successful collaboration requires strong communication skills and the ability to translate technical requirements into actionable plans that support broader organizational goals. By fostering cooperation and understanding between teams, IT Process Managers help drive continuous improvement and efficiency throughout the company.

What are the key skills and qualifications needed to thrive as an IT Process Manager, and why are they important?

To thrive as an IT Process Manager, you need expertise in IT service management, process optimization, and a solid understanding of ITIL frameworks, often supported by a degree in information technology or related fields. Familiarity with ITSM tools like ServiceNow, Jira, and relevant certifications such as ITIL or COBIT are typically required. Strong leadership, analytical thinking, and effective communication skills help in driving process improvements and fostering cross-functional collaboration. These competencies ensure efficient IT operations, enhanced service delivery, and alignment of IT processes with business objectives.

What is the difference between It Process Manager vs It Service Desk Manager?

AspectIt Process ManagerIt Service Desk Manager
Primary FocusOverseeing IT processes and workflowsManaging service desk operations and support teams
CertificationsITIL, PMP, Six SigmaITIL, HDI Support Center Manager
Work EnvironmentProcess improvement, project coordinationCustomer support, incident resolution
Industry UsageBusiness process optimization in ITHelp desk and technical support services

The It Process Manager focuses on optimizing IT workflows and processes, ensuring efficiency and compliance. In contrast, the It Service Desk Manager concentrates on managing support teams to deliver effective technical assistance. Both roles require ITIL knowledge and are vital in IT service management, but their core responsibilities differ significantly.

Is an IT process manager a stressful job?

An IT process manager often faces stress due to managing complex IT workflows, meeting project deadlines, and ensuring system stability. The role requires strong organizational skills and the ability to handle high-pressure situations, especially during system outages or critical updates.

What cities in Tennessee are hiring for It Process Manager jobs?

Cities in Tennessee with the most It Process Manager job openings:

It Process Manager jobs near you

IT Manager - US

Lebanon, TN • On-site

PERMA-PIPE
Industrial Machinery Manufacturing • 501 - 1,000 employees
Learn more about PERMA-PIPEexternal

$125K/yr

Full-time

Posted 14 days ago

Job description

Perma-Pipe is looking for an experienced IT Manager - USA
The IT Manager - USA is a hands-on role responsible for coordinating IT support, business systems activities, and technology-related initiatives for three U.S. locations supporting approximately 150 users.
This role partners with local business leaders, direct reports, and global IT teams to understand, support, and optimize business processes, especially manufacturing and the engineer-to-order process. The position ensures reliable end-user support, consistent use of global standards, and successful coordination of assigned U.S. project activities. It requires a practical understanding of infrastructure, networks, applications, and cybersecurity, but is not expected to provide direct server or network administration.
The role is situated in the United States in either Lebanon, TN, Hebron OH, Rolling Meadows IL, or The Woodlands, TX.
This is not a remote or hybrid office position.
Perma-Pipe International Holdings, Inc is a dynamic, global supplier of pipe coating solutions and factory pre-insulated piping systems serving the oil & gas, district heating and cooling, and industrial markets. With a strong focus on quality, safety, and innovation.
Essential Job Functions
IT Strategy & Leadership
  • Coordinate IT support and technology activities for three U.S. locations in alignment with business needs and global IT direction.
  • Partner with global IT leadership to follow established standards, policies, and procedures.
  • Support simplification, standardization, and continuous improvement of local IT processes.
  • Manage, mentor, and develop a small local IT team of two direct reports.
  • Assist with local IT planning, purchasing, and cost control activities.

Local IT Support & Infrastructure Coordination
  • Coordinate local support for workplace technology, infrastructure-related requests, and site connectivity needs in partnership with global IT and service providers.
  • Monitor local service levels, user satisfaction, and issue resolution to support reliable day-to-day operations.
  • Coordinate telecom services including internet and mobile providers.
  • Oversee local service desk activity and ensure timely resolution or escalation of IT issues.
  • Maintain and track local IT assets, including hardware and software inventories.

Business Systems & Manufacturing Support
  • Coordinate the U.S. implementation of ERP activities as part of a global project team, including local process readiness, communication, testing, training support, and user adoption.
  • Work with manufacturing, engineering, supply chain, project management, and finance stakeholders to understand and support end-to-end business processes.
  • Document, support and help optimize engineer-to-order processes, including quotation, engineering design, configuration, production planning, procurement, manufacturing execution, quality, shipping, and invoicing touchpoints.
  • Identify opportunities to reduce manual work, duplicate data entry, and process gaps across the engineer-to-order lifecycle.
  • Support business systems, databases, and reporting tools in coordination with global teams.
  • Assist with data analytics and reporting capabilities, including Power BI where applicable.
  • Provide or coordinate IT support for engineering systems, CAD tools, shop-floor systems, and manufacturing environments.
  • Collaborate with business stakeholders to improve system usage, workflow consistency, data quality, and process adoption.

Cybersecurity, Compliance & Governance
  • Ensure local adherence to cybersecurity protocols and enterprise security standards.
  • Participate in internal and external audit activities, including SOX-related requirements.
  • Support implementation of global IT governance standards, processes, policies, and risk management practices at U.S. locations.
  • Maintain alignment with HSE, quality, and corporate compliance standards.

Project Management & Continuous Improvement
  • Coordinate assigned U.S. IT projects, system upgrades, and ERP-related activities in partnership with global project teams.
  • Support initiatives that improve manufacturing efficiency, engineer-to-order execution, user adoption, data quality, and process consistency.
  • Use practical project management methods to track actions, risks, timelines, and stakeholder communication.
  • Identify opportunities to simplify, standardize, and improve business processes across manufacturing, engineering, and supporting functions.

Vendor & Stakeholder Management
  • Manage vendor relationships for software, hardware, and IT services.
  • Coordinate purchasing and contract management for IT-related needs.
  • Act as a liaison between IT and business units to ensure effective communication.
  • Translate technical concepts into clear, actionable insights for non-technical stakeholders.

Qualifications & Skills
  • 10+ years of IT and business systems support; multi-site manufacturing support preferred.
  • 3+ years of demonstratable IT Team leadership.
  • Understanding of manufacturing business processes, with experience supporting engineer-to-order, project-based manufacturing, or similar complex order fulfillment environments preferred.
  • Ability to work with business users to understand process pain points, translate needs into system or reporting requirements, and support practical improvements.
  • Working knowledge of IT infrastructure concepts, including servers, networks, enterprise systems, and endpoint support.
  • Experience with Microsoft M365 environment and business applications.
  • Knowledge of cybersecurity practices and ability to follow enterprise security standards.
  • ERP system exposure preferred.
  • Basic database and reporting tool familiarity, including SQL concepts and Power BI.
  • Familiarity with IT governance, audit support, SOX, or ITIL concepts preferred.
  • Strong communication, coordination, and stakeholder management skills.
  • Ability to manage priorities, coordinate small projects, and work effectively with global teams.
  • Bachelor's degree in Computer Science, Information Systems, Business, Operations, Engineering, or related field preferred, or equivalent experience.

Work Environment
  • Hybrid work setting including office and manufacturing environments.
  • Exposure to industrial conditions such as machinery, noise, and temperature variations.
  • May require use of personal protective equipment (PPE) in production areas.
  • Travel up to 25% between U.S. locations.

Physical Requirements
  • Ability to walk production floors and conduct inspections.
  • Ability to wear PPE for extended periods.
  • Capable of working in industrial environments, including uneven surfaces.
  • Ability to lift up to 25 lbs. as needed.
  • Manual dexterity for operating office and technical equipment.

Equipment & Tools Used
  • Standard office equipment (computer, phone, printer, Microsoft Office, ERP systems).
  • IT infrastructure tools and monitoring systems.
  • Manufacturing and inspection equipment as needed.
  • Interaction with industrial tools and machinery where applicable.

Why Perma-Pipe
  • Stable, well-established manufacturing organization.
  • Strong focus on safety, quality, and continuous improvement.
  • Opportunity to influence weld quality and shop performance daily.
  • Collaborative, team-driven environment.

PERMA-PIPE International Holdings, Inc. (NASDAQ: PPIH) is a global leader in engineered piping solutions, specializing in insulation systems, containment, anti-corrosion coatings, custom fabrication, leak detection, engineering support, field service, and logistics. For decades, our expertise has set industry benchmarks, backed by ISO 9001, ISO 1401, and ISO 45001 certifications.
With eleven production facilities worldwide-including the U.S., Canada, UAE, Saudi Arabia, Egypt, Qatar, and India-we deliver localized service with global reach, scaling efficiently to meet complex project needs of any size or location.
PERMA-PIPE is an Equal Opportunity Employer (EEO), providing fair employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or genetic information.

Apply