ZipRecruiter

Log In

1

It Process Manager Jobs (NOW HIRING)

AllTrails

IT Manager

San Francisco, CA · Hybrid

$142K - $185K/yr

Manage IT vendor relationships, contracts, and renewal cycles ... Improve IT processes, documentation, runbooks, and automation to reduce manual work, close gaps ...

DTCC

IT Audit Manager

Jersey City, NJ · Hybrid

The IT Audit Manager is predominantly responsible for running audit projects and is commonly ... Process * Demonstrate strong compliance with our policies & practices, as evidenced by good QA ...

Ergos Technology Partners SAL Offshore

IT Manager

Houston, TX · On-site

$90K - $111K/yr

ERGOS Technology Partners is an international managed IT services provider headquartered in Houston ... Standardize and enforce work intake processes across assigned accounts; prioritize workloads to ...

Twenty Technologies, Inc

IT Manager

Arlington, VA · On-site

$109K - $134K/yr

Role Summary We are hiring our first IT Manager to build and run the internal IT function at Twenty ... You will build scalable processes for provisioning, deprovisioning, access reviews, hardware ...

KBP Brands

Manager, IT Services

Leawood, KS · On-site

$92K - $113K/yr

This role will oversee support processes, manage third-party IT support resources, and serve as a key escalation point for complex technical issues within our corporate environment. The ideal ...

Advanced Cooling Technologies, Inc

IT Manager

Lancaster, PA · On-site

$92K - $113K/yr

Position Summary The IT Manager plays a critical role in overseeing the company's information ... Familiarity with SIEM tools, logging platforms, and audit processes * Project management ...

Crosslake Technologies LLC

IT Manager

Charlotte, NC · On-site

$92K - $113K/yr

IT Manager This is a Hybrid role out of our Charlotte, NC office. What we believe In the past few years, private equity investors have invested more than a trillion dollars in software and tech ...

P&C Recruiting and HR

ID

$111K - $130K/yr

Information Technology Manager Position Summary The Information Technology Manager will lead and ... This is a hands-on leadership role responsible for building scalable IT systems and processes to ...

International Paper

IT Vendor Manager

Memphis, TN

$101K - $134K/yr

Position Title: IT Vendor Manager Category/Shift : Salaried Full-Time Pay Range: PL 14 $101,000 ... Develop processes, documentation, training, and tools that promote good vendor management practices.

WE ARE SHARING HOPE SC

IT Manager

North Charleston, SC · On-site

$90K - $111K/yr

Provides assistance with process improvement where IT infrastructure is integral to the improvement ... Manage server and network infrastructure, including backups and disaster recovery solutions.

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

... management and tracking of IT strategic plan, tasks and projects. \n * Assist with revising and maintaining a roadmap of IT infrastructure projects and upgrades that are prioritized and assigned for ...

The Union Bank Company

IT Manager

Columbus Grove, OH · On-site

$87K - $106K/yr

IT Manager Operations - Columbus Grove, OH 45830 Overview Position Type Full Time Description We ... Directs conversion of existing financial institution procedures to electronic data processing ...

Twenty

IT Manager

Arlington, VA · On-site

$109K - $134K/yr

They are seeking an IT Manager to build and manage the internal IT function, ensuring productivity and security for employees while developing scalable processes and systems. Responsibilities : • ...

Fly AeroGuard

IT Manager

Phoenix, AZ · On-site

$94K - $115K/yr

The IT Manager is responsible for planning, directing, and coordinating the organization ... Maintain documentation related to systems, networks, processes, and technology standards.

next page

Showing results 1-20

People also search for

All JobsIt Process JobsIt Process Manager Jobs

It Process Manager information

See salary details

$34K

$101.7K

$166.5K

How much do it process manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for it process manager in the United States is $101,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What are IT Process Managers?

IT Process Managers are professionals responsible for designing, implementing, and optimizing IT processes within an organization. They ensure that IT services and operations run efficiently, align with business objectives, and comply with relevant standards or frameworks, such as ITIL. Their role often involves analyzing existing processes, identifying areas for improvement, and coordinating with different teams to enhance service delivery and operational effectiveness.

What is the difference between It Process Manager vs It Service Desk Manager?

AspectIt Process ManagerIt Service Desk Manager
Primary FocusOverseeing IT processes and workflowsManaging service desk operations and support teams
CertificationsITIL, PMP, Six SigmaITIL, HDI Support Center Manager
Work EnvironmentProcess improvement, project coordinationCustomer support, incident resolution
Industry UsageBusiness process optimization in ITHelp desk and technical support services

The It Process Manager focuses on optimizing IT workflows and processes, ensuring efficiency and compliance. In contrast, the It Service Desk Manager concentrates on managing support teams to deliver effective technical assistance. Both roles require ITIL knowledge and are vital in IT service management, but their core responsibilities differ significantly.

How does an IT Process Manager typically collaborate with other departments to improve organizational efficiency?

An IT Process Manager works closely with various departments, such as operations, finance, and human resources, to streamline and optimize IT-related workflows. This role often involves facilitating cross-functional meetings, gathering feedback from stakeholders, and ensuring that IT processes align with business objectives. Successful collaboration requires strong communication skills and the ability to translate technical requirements into actionable plans that support broader organizational goals. By fostering cooperation and understanding between teams, IT Process Managers help drive continuous improvement and efficiency throughout the company.

What are the key skills and qualifications needed to thrive as an IT Process Manager, and why are they important?

To thrive as an IT Process Manager, you need expertise in IT service management, process optimization, and a solid understanding of ITIL frameworks, often supported by a degree in information technology or related fields. Familiarity with ITSM tools like ServiceNow, Jira, and relevant certifications such as ITIL or COBIT are typically required. Strong leadership, analytical thinking, and effective communication skills help in driving process improvements and fostering cross-functional collaboration. These competencies ensure efficient IT operations, enhanced service delivery, and alignment of IT processes with business objectives.
What cities are hiring for It Process Manager jobs? Cities with the most It Process Manager job openings:
What states have the most It Process Manager jobs? States with the most job openings for It Process Manager jobs include:
It Process Manager jobs near you
Infographic showing various It Process Manager job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,733 per year, or $48.9 per hour.
IT Operations Manager

IT Operations Manager

Information Technology Partners

Dayton, OH • On-site

Full-time

Posted 27 days ago

Job description

Company Description
Information Technology Partners, Inc. (ITP) founded in 1991, is an information technology design and support firm specializing in contemporary network and client computing technologies. ITP provides hardware, software, backup services, customized solutions, security software and technical support to its partners, providing services to its clients located throughout the United States and internationally.
We are seeking an experienced and motivated full-time on-site IT Operations Manager to lead the ongoing care and maintenance associated with a world-class corporate computing environment located in Dayton, Ohio. This role will involve overseeing the installation, maintenance, and optimization of the technology infrastructure at the customer location and associated hosted environments.
The IT Operations Manager will play a crucial role in implementing IT policies, providing direct technical support (including during critical situations), and ensuring the seamless operation of our systems. This position also involves managing performance and collaborating closely with team members for the professional development of IT engineers to achieve departmental objectives.
The successful candidate will have a strong infrastructure and networking technical background that facilitates their operational care responsibilities for VMWare, Microsoft Server, Wired and Wireless Networking, Client Device, and Audio/Visual system implementations.
Job Description
  1. Lead and manage the IT infrastructure, providing strategic direction and guidance on infrastructure components.
  2. Develop annual budgets for upgrades and replacement of IT infrastructure. Manage the overall IT budget.
  3. Ensure effective resource allocation for IT projects.
  4. Manage the installation, configuration, and maintenance of hardware and software systems, including cloud-based platforms.
  5. Maintain all controls for transitioning projects to production in the assigned facilities.
  6. Implement IT policies and procedures to ensure the security and integrity of company data.
  7. Collaborate with department heads to assess technology needs and recommend solutions.
  8. Stay updated on industry trends and advancements, recommending, and implementing relevant technologies.
  9. Manage the performance and professional development of IT engineers, fostering a collaborative and productive work environment.
  10. Provide or coordinate continuous educational support to staff on use of information systems. This includes cybersecurity training and preparing staff who travel internationally.
  11. Support the development of comprehensive emergency response and outage recovery plans, ensuring minimal disruption to operations.
  12. Ensure operational compliance with system backup and recovery procedures.
  13. Provide direct technical support during emergencies, outages, and service transitions, coordinating with relevant teams to expedite resolution. Effectively communicate resolution status to customer management team.
  14. Perform common daily monitoring, maintenance, and support tasks for critical infrastructure components.
  15. Analyze performance data and trends, making recommendations for hardware and software enhancements and end of life replacements.
  16. Remediate issues related to infrastructure and server performance promptly, ensuring minimal downtime.
  17. Ensure timely resolution of support tickets and end user issues.
  18. Lead remote troubleshooting efforts, guiding teams to effective and timely resolutions.
  19. Oversee client device deployments and repairs, including Apple Business Manager.
  20. Manage audio/visual use and equipment in all buildings, including serving as liaison to the audio/visual vendor.

Qualifications
  1. Bachelor's degree preferred, plus minimum 5 years' experience in IT infrastructure direct technical support.
  2. Technology operations management experience of at least 3 years required.
  3. Technology policy and procedure development/maintenance required.
  4. Knowledge of modern network switching technology.
  5. Knowledge of managing secure access to cloud-based platforms required.
  6. Knowledge of VMWare 7.x and above.
  7. Knowledge of Microsoft Windows Server, Active Directory
  8. Experience with Windows 11 and MacOS.
  9. Excellent customer service skills.
  10. Excellent communication skills (writing, verbal and listening).

Additional Information
Please include your salary expectation when applying.
Principals only. No agencies.
We do not offer H1B Visa sponsorship.
The pay is based on the local market and on the skills that the individual brings to the opportunity.
EEO Statement
ITP offers Equal Employment Opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, age, disability, genetic, or any other status protected by federal, state, or local laws.

Apply