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It Problem Manager Jobs in Florida (NOW HIRING)

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Lead incident management, problem management, root cause analysis, patch analysis, and high ... Coordinate development activities and operational tasks with IT partners and development teams to ...

... management, and end user support to promote improved quality and process efficiencies through ... displaying a problem-solving orientation to issues daily. • Troubleshoots identified issues ...

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It Problem Manager information

See Florida salary details

$14.9K

$55.8K

$103.1K

How much do it problem manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it problem manager in Florida is $55,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $67,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What cities in Florida are hiring for It Problem Manager jobs? Cities in Florida with the most It Problem Manager job openings:

Physical Security Network Engineer

Tactica Solutions

Miami, FL • On-site

$99K - $136K/yr

Full-time

Posted 25 days ago


Job description

Overview

Tactica Solutions LLC is seeking an experienced and qualified Physical Security Network Engineer for a Security Service contract supporting USSOUTHCOM's collateral and SCI security programs, including administrative, personnel, physical, information, and industrial security functions within the headquarters (HQ) and throughout USSOUTHCOM's area of responsibility (AOR).

Duties and Responsibilities

  • Responsible for the ESS/LENEL network infrastructure, operation/maintenance (O&M) and lifecycle.
  • Provide a Tier 3 IT problem solving solution and have the ability to identify, document, and resolve major problems; operate, monitor, alert, manage, maintain, install, and troubleshoot USSOUTHCOM Security ESS network infrastructure devices and services; provide services for all aspects of network management and operations, including policies, procedures, implementation, technology integration, and guidance for both scheduled and unscheduled maintenance. These are recommendations for government approval
  • Maintain responsibility for the research and development of solutions to new or unknown issues.
  • Analyze code and data; responsible for designing and developing one or more courses of action, evaluating each of these courses in a test-case environment, and implementing the best solution to the problem.
  • Network Security Hardware O&M - configure, maintain, analyze, and monitor data output from the ESS network security hardware to accurately detect and respond to threats across the network; operate, monitor, alert, manage, maintain, install, and troubleshoot the ESS network infrastructure devices and services; provide technical recommendations for the development of policies for all aspects of network management and operations.
  • Domain Name Service (DNS) - provide internal and external IPv4 primary and secondary DNS services for USSOUTHCOM security ESS network.
  • Monitoring and Management Solutions - leverage the Fault, Configuration, Accounting/Administration, Performance, and Security (FCAPS) framework for network management; monitor, alert, and forecast problems before they arise; alert and consult the Government on any fault, performance, and/or security issues that may arise.
  • Access Control - operate and maintain enterprise applications and devices for network Authentication, Authorization, and Accounting (AAA), port authentication, network end-device compliance, device profiling, and policy compliance.
  • Log Management - configure and maintain all network equipment for log collection and retention according to applicable policies and regulations (includes services to configure, maintain, analyze, and monitor data input and output from the SIEM tools in order to accurately detect and respond to problems, outages, and security threats); provide intelligent insights that enable quick response measures to reduce the impact of incidents and proactively prevent future incidents; configure, test, fine-tune, and maintain all rule sets within SIEM; sets exhibit fluidity to adapt to changes within the AO Uniform environment; analyze and investigate all alerts/offences generated within SIEM on a daily basis, and resolve offences upon termination of analysis/investigation; analyze and fine-tune rule sets to reduce false positives within the SIEM.
  • Storage - manage, update, and troubleshoot all Storage Area Network (SAN) and other storage technology devices across the USSOUTHCOM Security ESS network.
  • Backups - manage backup services including file-level and system-level recovery services; develop and implement a successful Backup Plan that supports the traditional IT backup
  • Virtualization - provide services for virtualized platforms and systems which include, but are not limited to, automated system provisioning, deployment, and servicing of multiple physical and virtual enclaves.
  • Active Directory (AD) - provide all AD management services including, but not limited to, DNS, DHCP, group policy, and certificates.
  • Application Operations - execute services covering engineering, installation, and O&M of various applications and their operating environments.
  • Systems Operations - provide systems operations services including manual and automated processes to perform activities such as imaging, patching, application deployment, system monitoring, application monitoring, and service operations.
  • End User Device Operations - execute engineering, installation, and O&M services for multiple end-user device types, including manual and automated provisioning/de-provisioning, thin/zero client services, imaging, monitoring, patching, and application virtualization.
  • Password Management - engineer, install, operate, and maintain a password management system.
  • Adhere to incident reporting requirements and handling procedures as required by USSOUTHCOM regulations, and CJCSI Cyber Conditions (CYBERCON)
  • Respond to critical ESS failures after duty hours, on holidays, or weekends as needed to maintain the integrity and accreditation/certification of DoD classified information processing areas; provide and maintain standby roster for after/off duty hours two-hour response.
  • Develop and establish a system to track maintenance agreements with Lenel, Quest, Solar Winds, Microsoft, NETAPP, Thales, and all other software/hardware components that support ESS; update status on Weekly Activity Report (WAR).
  • Research, advise, and provide recommendations/quotes for all ESS and Physical Security enhancements procurements, including all ESS components including IT hardware and software, X-Ray machines, metal detectors, turnstiles, PED storage and other physical security enhancements; adhere to all federal, local, and USSOUTHCOM J2 Physical Security policies regarding procurements
  • Provide Physical Security support as assigned by government leadership to include but not limited to customer service, X-Ray machine relocation/maintenance, Autocrib relocation/maintenance, and etcetera.
Requirements

Knowledge, Skills, and Abilities

  • Minimum of five (5) years of relevant security IT/network engineering experience, preferably within the U.S. Department of Defense (DOD) community.
  • Must possess a current CompTIA Security + (SEC+) or equivalent certification.
  • Must possess a current CISCO Certified Network Associate (CCNA) certification or equivalent.
  • Must have HS diploma; Bachelors degree or higher preferred
  • Must possess the Lenel Certified Professional (LGE-Core, LGE-Access, and LGE- Enterprise) certification or obtain within 120 days after hire.
  • Maintain knowledge of the Federal Enterprise Architecture (FEA) and Department of Defense (DoD) Enterprise Architecture framework (e.g., SIPR, NIPR and Joint Worldwide Intelligence Communications Systems (JWICS) networks), and the Information Technology (IT)/Cybersecurity rules and regulatory authorities to develop and implement policies and planning concepts, and project management methods.
  • Maintain knowledge of governing laws, regulations, precedents, and directives governing DoD security programs (e.g. information, personnel, physical, industrial, etc.).
  • Possess general knowledge and perspective of the operational, procedural, and technical standards that achieve interoperability with other non-DoD Federal Government agencies.
  • Maintain proficiency using basic Microsoft Office software applications (e.g., Word, PowerPoint, Excel, and Access).
  • Must have an active TS/SCI security clearance

Job Location: Doral, Florida

 

Physical Requirements: Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

Tactica Solutions LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business needs.

Tactica Solutions LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Salary range: $120,000.00- $140,000.00

Posted Salary RangeUSD $120,000.00 - USD $140,000.00 /Yr.Employment Type: FULL_TIME