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Itsm Change Manager Jobs in Florida (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Tallahassee, FL · On-site

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Review change records to ensure compliance with change management policies * Support release ...

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Follow and continuously mature ITSM processes -- incident, problem, change, request, and knowledge management -- aligned to ITIL best practices * Administer and optimize the ITSM/ticketing platform ...

Deloitte

ITSM Process & Product Manager

Tampa, FL · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...

Leidos

Change Ticket Coordinator

Jacksonville, FL

$57K - $104K/yr

The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI ...

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Follow and continuously mature ITSM processes -- incident, problem, change, request, and knowledge management -- aligned to ITIL best practices * Administer and optimize the ITSM/ticketing platform ...

MethodHub

ITSM Project leader

Tallahassee, FL · On-site

Required Skillset : * IT Change Management: Proven experience in planning, coordinating, and ... Assists with the execution and maintenance of ServiceNow workflows across core ITSM processes ...

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Itsm Change Manager information

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

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Infographic showing various Itsm Change Manager job openings in Florida as of June 2026, with employment types broken down into 2% As Needed, 41% Full Time, 53% Part Time, 2% Temporary, and 2% Nights. Highlights an 79% Physical, 6% Hybrid, and 15% Remote job distribution.

ITSM Change & Release Manager - Practice Owner

Fisher Investments

Clearwater, FL • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Fisher Investments rating

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

The Opportunity:

The ITSM Change & Release Manager – Practice Owner works in the office to be the strategic leader and guardian of our change and release management practices. You'll own the frameworks, policies, and processes that ensure every change—whether a small configuration tweak or a major system upgrade—is delivered safely, on time, and with minimal disruption. Your work will directly influence service stability, business continuity, and the speed at which we can innovate. You will report to the Team Leader.

The Day-to-Day:

  • Define, maintain, and continuously improve the ITSM Change and Release Management frameworks, policies, and KPIs.
  • Ensure all changes follow established governance, risk, and compliance requirements, including audit readiness.
  • Chair and facilitate CAB meetings, ensuring effective decision-making and stakeholder alignment.
  • Oversee release calendars, coordinate cross-team dependencies, and manage release readiness reviews.
  • Establish and enforce best practices for assessing change risk, business impact, and rollback strategies.
  • Partner with ITSM tool administrators to improve workflows, dashboards, and reporting for change and release processes.
  • Define and track KPIs such as change success rate, release frequency, and mean time to restore (MTTR) after failed changes.
  • Be the primary contact for change and release management across IT, departments, and vendors.
  • Identify bottlenecks, analyze trends, and implement process enhancements to increase agility without sacrificing stability.

Your Qualifications:

  • 3+ years of experience in IT Service Management with a focus on Change and Release Management.
  • Strong knowledge of ITIL v4 (or v3) principles, with ITIL certification preferred.
  • Experience overseeing and maturing ITSM practices in a complex, multi-platform environment.
  • Experience leading CABs and managing enterprise-scale release cycles.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
  • Excellent communication, facilitation, and stakeholder management skills.
  • A data-driven mindset with the ability to translate metrics into actionable improvements.
  • Experience with risk management, compliance, and audit requirements in IT operations.

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO, plus 10 paid holidays
  • Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
  • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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