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It Operations Manager Jobs in Utah (NOW HIRING)

Otoe Missouria Group

Deputy IT Program Manager

Dugway, UT · On-site

$105K/yr

We provide expert program management, IT services, and operational support to mission-critical ... Army IT operations. This position is not currently funded but is anticipated as part of future ...

Celtic Bank

DevOps Engineer, IT Automation

Salt Lake City, UT · On-site

$51 - $70/hr

The DevOps Engineer, IT Automation will be a key technical member of the IT team, responsible for ... Support secrets management, audit logging, and SIEM integrations to strengthen security posture and ...

Celtic Bank

DevOps Engineer, IT Automation

Salt Lake City, UT · Hybrid

$51 - $70/hr

The DevOps Engineer, IT Automation will be a key technical member of the IT team, responsible for ... Support secrets management, audit logging, and SIEM integrations to strengthen security posture and ...

Celtic Bank

DevOps Engineer, IT Automation

Salt Lake City, UT · On-site

$51 - $70/hr

The DevOps Engineer, IT Automation will be a key technical member of the IT team, responsible for ... Support secrets management, audit logging, and SIEM integrations to strengthen security posture and ...

cosm

Sr. Program Manager, IT

Salt Lake City, UT · On-site

$112K - $112K/yr

Cosm is seeking a Senior IT Program Manager to own execution across Corporate IT's most critical ... Balance operational stability with forward-looking initiatives and technical debt reduction. Vendor ...

Torus

Principal IT Security Engineer

Salt Lake City, UT · On-site

$150 - $180/hr

... and access management, endpoint security, network architecture, and compliance. The security ... You see how Information Technology, Security, and Operational Technology connect, and how your work ...

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Showing results 21-40

All JobsIt Operations JobsIt Operations Manager JobsIt Operations Manager Jobs in Utah

It Operations Manager information

See Utah salary details

$39.6K

$99.1K

$148.8K

How much do it operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it operations manager in Utah is $99,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $118,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

What is an IT Operations Manager?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

More about It Operations Manager jobs
What are the most commonly searched types of It Operations jobs in Utah? The most popular types of It Operations jobs in Utah are:
What are popular job titles related to It Operations Manager jobs in Utah? For It Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching It Operations Manager jobs in Utah look for? The top searched job categories for It Operations Manager jobs in Utah are:
What cities in Utah are hiring for It Operations Manager jobs? Cities in Utah with the most It Operations Manager job openings:
It Operations Manager jobs near you
Infographic showing various It Operations Manager job openings in Utah as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $99,138 per year, or $47.7 per hour.

IT Service Management Administrator

Sorenson Communications

Salt Lake City, UT • On-site

$39.95 - $66.59/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

254th of 485 rated business services

Job description

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!
Full time Benefits
  • Paid Vacation Time and Paid Sick Time and Paid Holidays
  • 401k 6% match with immediate vesting
  • Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
    • TeleDoc
    • HSA company match
    • 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
  • Employee Assistance Program
  • Engaged Employee Resource Groups
  • Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.
* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *
* Prefer Local Candidates but Open to Remote Candidates *
Job Summary
The IT Service Management Administrator drives the administration, governance, integration, and continuous improvement of our enterprise IT Service Management (ITSM) environment and operational platforms. This role serves as the primary administrator and owner of Ivanti Neurons for ITSM and is responsible for the administration, configuration, governance, and continuous improvement of core IT Service Management processes including Incident Management, Major Incident Management, Change Management, Problem Management, Knowledge Management, Service Request Management, CMDB governance, and Service Catalog management.
In addition to Ivanti, this role will provide administration and operational support for PagerDuty, Jira, and other Technology Operations platforms, ensuring effective integrations, automation, reporting, and operational alignment across the Technology organization.
Essential Duties and Responsibilities
  • IT Service Management Administration
  • Serve as the primary administrator and owner of Ivanti Neurons for ITSM.
  • Configure and maintain business objects, workflows, forms, automation, approvals, notifications, dashboards, reporting, and integrations.
  • Develop and maintain Service Catalog offerings and self-service capabilities.
  • Manage platform upgrades, testing, releases, and system health.
  • Ensure platform security, permissions, governance, and data integrity.
  • Drive platform adoption, optimization, and continuous improvement initiatives.
  • Maintain platform documentation, standards, and administrative procedures.
  • Enterprise Operations Tool Administration
  • Administer and support PagerDuty, Jira, and other Technology Operations platforms.
  • Configure users, teams, permissions, schedules, escalation policies, workflows, notifications, dashboards, and reporting.
  • Support platform administration activities including upgrades, testing, documentation, and operational governance.
  • Maintain integrations between Ivanti, PagerDuty, Jira, monitoring platforms, collaboration tools, and other operational systems.
  • Partner with Technology Operations teams to improve automation, workflow efficiency, and operational consistency.
  • Evaluate new capabilities and recommend platform improvements that increase operational maturity.
  • IT Service Management Leadership
  • Lead the continuous improvement of Incident, Major Incident, Change, Problem, Knowledge, Service Request, and Configuration Management processes.
  • Support and improve the Major Incident Management process, including workflows, reporting, communication standards, documentation, and post-incident corrective action tracking.
  • Partner with Service Desk, NOC, SRE, Infrastructure, Security, and Technology leadership to ensure operational processes remain effective, measurable, and aligned with business objectives.
  • Facilitate Change Advisory Board (CAB) processes and governance.
  • Drive root cause analysis initiatives and corrective action tracking.
  • Develop and maintain operational standards, procedures, and governance documentation.
  • Ensure ITIL best practices are consistently applied across Technology Operations.
  • Service Desk, NOC & SRE Partnership
  • Partner with Service Desk leadership to improve ticket quality, categorization, routing, escalation procedures, and request fulfillment processes.
  • Support Service Desk operational governance and continuous improvement initiatives.
  • Partner with NOC and SRE teams to improve operational visibility, service reliability, and response effectiveness.
  • Coordinate operational readiness initiatives and service health improvements.
  • Support development and maintenance of runbooks, playbooks, and operational procedures.
  • Promote consistency across Service Desk, NOC, Infrastructure, SRE, and Application support practices.
  • CMDB, Service Catalog & Governance
  • Maintain CMDB governance standards and improve configuration data quality.
  • Support configuration item lifecycle management and service mapping initiatives.
  • Improve Service Catalog maturity and service ownership practices.
  • Establish governance standards for service management data and operational processes.
  • Ensure service management processes align with organizational standards and operational objectives.
  • Reporting & Continuous Improvement
  • Develop operational dashboards, executive scorecards, and KPI reporting.
  • Track and report on incident trends, SLA performance, service request metrics, change success rates, operational health indicators, platform utilization, and service management performance.
  • Analyze operational performance data to identify improvement opportunities.
  • Identify, design, and implement automation opportunities that improve operational efficiency and service quality.
  • Drive initiatives that improve operational maturity, platform adoption, and user experience.
  • Support continuous improvement across the Technology Operations tool ecosystem.
  • Other duties as assigned.

Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Travel Requirements: Less than 25%
Education
Minimum 4 Year / Bachelors Degree in Information Technology, Computer Science, Business, or equivalent professional experience.
Experience
5 years Supporting enterprise IT Service Management environments.
3 years Administering Ivanti Neurons for ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms.
Knowledge, Skills, and Abilities
  • Strong understanding of ITIL practices including Incident, Major Incident, Change, Problem, Knowledge, Service Request, Configuration, and Asset Management.
  • Experience administering enterprise operational platforms such as PagerDuty, Jira, Jira Service Management, or similar tools.
  • Experience configuring workflows, permissions, automation, notifications, dashboards, reporting, and platform integrations.
  • Experience supporting Service Desk, NOC, Infrastructure Operations, Service Operations, or Site Reliability Engineering (SRE) organizations.
  • Strong analytical, troubleshooting, reporting, and problem-solving skills.
  • Excellent communication, facilitation, documentation, and stakeholder management skills.
  • Preferred Qualifications
  • ITIL Foundation v4 certification or higher.
  • Ivanti Neurons for ITSM Administration certification.
  • Experience administering PagerDuty and Jira in enterprise environments.
  • Experience with REST APIs, platform integrations, and workflow automation.
  • Experience integrating monitoring platforms such as SolarWinds, Dynatrace, Azure Monitor, AWS CloudWatch, or similar tools.
  • Experience supporting Major Incident Management programs.
  • Experience facilitating Change Advisory Board (CAB) governance.
  • Experience developing executive dashboards and operational reporting.
  • Experience supporting enterprise cloud, infrastructure, and hybrid operational environments.

Company Summary
Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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