It Operations Manager Jobs in California (NOW HIRING)

Job Summary:
TCWGlobal is a globally focused university offering market-relevant AI degrees. They are seeking an experienced IT Operations Specialist to manage the IT environment, support employee technology needs, and ensure operational continuity between their U.S. and UAE offices.
Responsibilities:
• Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment.
• Lead and support office IT initiatives, including future office moves and office expansion projects.
• Assist with future office relocations, including coordinating internet installation, working with internet service providers, and setting up office technology.
• Implement and manage office technology infrastructure, including storage solutions, networking, printers, and endpoint devices.
• Establish and maintain IT policies, procedures, and operational standards.
• Maintain a secure IT environment with a strong focus on data protection, compliance, and intellectual property security.
• Manage VPN access, endpoint security controls, and identity management processes.
• Ensure adherence to organizational security policies and best practices.
• Support security audits, compliance requirements, and risk mitigation initiatives.
• Configure, deploy, secure, and maintain laptops, Mac computers, mobile devices, monitors, printers, and other user hardware.
• Set up laptops, monitors, printers, docking stations, HDMI connections, and peripherals for employees.
• Troubleshoot Mac computers, laptops, hardware, software, networking, and peripheral devices.
• Manage device lifecycle processes, including provisioning, upgrades, replacements, and decommissioning.
• Standardize and automate endpoint deployment and configuration where possible.
• Serve as the primary IT support resource for approximately 50 employees.
• Provide day-to-day troubleshooting for laptops, Slack, printers, monitors, peripherals, software, connectivity issues, and general IT support.
• Deliver IT orientation for all new hires and must be available onsite every Monday to support onboarding and equipment setup.
• Track and manage incoming employee IT requests received through email and chat while ensuring timely follow-up and resolution.
• Provide exceptional customer service and ensure a seamless employee experience from onboarding through ongoing support.
• Occasionally provide after-hours support for UAE teams between 9:00 PM–10:00 PM PST, as business needs require.
• Manage IT asset inventory, procurement, tracking, and lifecycle management.
• Coordinate purchasing and deployment of laptops, peripherals, and office technology equipment.
• Build and maintain relationships with technology vendors and service providers.
• Monitor contracts, warranties, renewals, and vendor performance.
• Act as a key liaison between U.S. and UAE operations, ensuring consistent IT standards and support.
• Coordinate across teams and time zones to maintain operational continuity and service excellence.
• Support business growth through scalable and efficient technology operations.
Qualifications:
Required:
• 5–10 years of experience in IT Operations, Desktop Support, Systems Administration, or a related IT support role.
• Must be able to hit the ground running with minimal training or ramp-up time.
• Experience providing day-to-day IT troubleshooting for laptops, Slack, printers, monitors, peripherals, networking, and general end-user technical issues.
• Hands-on experience setting up laptops, printers, monitors, docking stations, and HDMI connections for employees.
• Experience supporting Mac computers and troubleshooting macOS-related hardware and software issues.
• Must be available onsite every Monday to provide IT orientation, equipment setup, and onboarding support for new hires.
• Experience supporting approximately 50 employees in a fast-paced office environment.
• Ability to manually track and manage incoming IT requests through email, chat, and other communication channels while ensuring timely resolution.
• Willingness to occasionally provide evening support for UAE teams between 9:00 PM–10:00 PM PST as business needs require.
• Ability in assisting with office moves, including coordinating internet setup, working with internet providers, and configuring office technology.
• Experience managing endpoint devices, MDM platforms, and enterprise IT environments.
• Some knowledge of IT security, VPN technologies, identity management, and compliance best practices.
• Experience supporting office infrastructure, including networking, printers, wireless connectivity, and collaboration technologies.
• Proven experience with IT asset management and vendor management.
• Experience in startup or high-growth environments is a plus.
• Excellent customer service skills; white glove service.
• Ability to work independently in a fast-paced, high-growth environment.
• Comfortable communicating and collaborating with teams in both the U.S. and UAE.
• Comfortable working across multiple time zones with international teams.
Preferred:
• Strong operational mindset focused on reliability, continuity, and service delivery.
• Comfortable balancing strategic IT initiatives with hands-on technical support responsibilities.
• Highly organized, proactive, and detail-oriented.
• Experience supporting geographically distributed teams and global operations.
Company:
TCWGlobal is is a global employer of record for payrolling, compliance, staffing, and more for international employees and contractors. Founded in 2010, the company is headquartered in San Diego, USA, with a team of 201-500 employees. The company is currently Growth Stage.