ZipRecruiter

Log In

1

It Helpdesk Level 1 Jobs (NOW HIRING)

Raymond Corporation

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastr ... Provide all Tier 1 level support. Assist in escalating calls as needed Technical Skills Required:

AEG Vision

IT Helpdesk Technician

Addison, TX

Ticket escalation resource tier 1/2 for all type of IT support requests * Diagnostic and repair of ... Maintain help sheets and knowledge base articles for end users * Assist with maintenance of local ...

Nexthop Systems Inc

IT Helpdesk Engineer

Santa Clara, CA · On-site

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations. * Oversee office ...

Nexthop Systems Inc

IT Helpdesk Engineer

Santa Clara, CA · On-site

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations. * Oversee office ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations. * Oversee office ...

Axis

IT Helpdesk Intern

Chelmsford, MA · On-site

$18/hr

Job Title IT Helpdesk Intern Job introduction i n italic including: Your future in IT starts here ... High skill level with Microsoft Office Suite and Windows Platform * Ability to effectively work ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

$100K - $110K/yr

IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Nate Grissom Compensation: $100,000 ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of ... Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of ... Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support ...

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical ... experience. * 1+ years of experience providing technical support or customer service in a ...

next page

Showing results 1-20

All JobsIt Helpdesk Level 1 Jobs

It Helpdesk Level 1 information

See salary details

$12

$23

$33

How much do it helpdesk level 1 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it helpdesk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a helpdesk level 1 do?

A Helpdesk Level 1 technician provides basic technical support to users, troubleshooting common hardware and software issues, and guiding users through problem resolution. They often use ticketing systems and may escalate complex problems to higher support levels or specialized teams.

What is the difference between It Helpdesk Level 1 vs It Support Technician?

AspectIt Helpdesk Level 1It Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentHelpdesk, call centers, on-site supportHelpdesk, on-site support, remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic technical support, troubleshooting hardware and software issues, and assisting end-users. The main difference is that an It Helpdesk Level 1 typically handles initial contact and basic issues, while an It Support Technician may handle more complex problems and provide deeper technical assistance. Understanding these distinctions helps in choosing the right career path or job role.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Level 1?

To thrive as an IT Helpdesk Level 1, you need a basic understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help you provide effective support and build user trust. These skills ensure timely resolution of technical issues and contribute to smooth IT operations within an organization.

What are the easiest entry level IT Helpdesk Level 1 jobs?

Entry-level IT Helpdesk Level 1 positions typically require basic technical knowledge, good communication skills, and familiarity with common operating systems and troubleshooting tools. These roles often involve providing first-line support, resolving simple technical issues, and may require certifications like CompTIA A+ or basic knowledge of ticketing systems. They are suitable for individuals starting their IT careers with minimal experience.

What are some common challenges faced by an IT Helpdesk Level 1 technician, and how can they be managed effectively?

IT Helpdesk Level 1 technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges effectively, technicians should prioritize strong time management skills, maintain clear and patient communication, and utilize a well-organized ticketing system. Collaborating with more experienced team members and leveraging internal knowledge bases can also help quickly resolve unfamiliar problems and enhance learning on the job.

What is an IT Helpdesk Level 1?

IT Helpdesk Level 1 technicians are the first point of contact for users experiencing technical issues with their computer systems, software, or networks. They provide basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. Level 1 helpdesk staff often handle password resets, software installations, basic connectivity issues, and general user assistance. Their role is essential for maintaining smooth IT operations and ensuring that users can quickly get help with everyday technical problems.
More about It Helpdesk Level 1 jobs
What cities are hiring for It Helpdesk Level 1 jobs? Cities with the most It Helpdesk Level 1 job openings:
What states have the most It Helpdesk Level 1 jobs? States with the most job openings for It Helpdesk Level 1 jobs include:
What job categories do people searching It Helpdesk Level 1 jobs look for? The top searched job categories for It Helpdesk Level 1 jobs are:
It Helpdesk Level 1 jobs near you
Infographic showing various It Helpdesk Level 1 job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk 1

Raymond Corporation

Addison, TX

Full-time

Posted 11 days ago

The Raymond Corporation rating

8.1

Company rating: 8.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

152nd of 487 rated machine equipment manufacturers

Job description

NO SPONSORSHIP GIVEN AT THIS TIME*

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users across 7 branches from a central location in Addison Texas. This job requires a customer oriented mindset.

IT Helpdesk Administrator:

  • Take inbound calls or emails and work to resolve issues via internal and remote support tools
  • Monitor the Help Desk ticket system Zendesk, work to resolve and clear alerts daily
  • Setup new user equipment, trouble shoot user accounts, printers, and password resets
  • The ability to learn quickly and adapt to changing requirements
  • Create, maintain or adjust Best Practices
  • Work After Hours and Weekends when required
  • Provide all Tier 1 level support. Assist in escalating calls as needed

Technical Skills Required:

  • Proficiency with Windows
  • Experience with Office 365
  • Profound logic and troubleshooting skills for software and hardware

Additional Skills Required:

  • Strong interpersonal skills to effectively communicate with users, and co workers
  • Understand and practice phone and email etiquette
  • Must be well spoken, outgoing, organized, detail-oriented, dependable, and flexible
  • Any other duties as needed
  • Background Check and Drug Screen required

What The Raymond Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply