It Helpdesk Associate Jobs in Waterloo, ON (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role is responsible to support all aspects of our Governance Risk and Compliance ( GRC) function for Digital Business Technology Services ( global IT), with a focus on support and monitoring of our robust internal control repository, issue identification and remediation monitoring, all requiring extensive stakeholder interactions.

Deliverables include timely metrics & reporting, from operational dashboards to Senior Management content, and a strong focus on the continual improvement of an effective process to ensure risks and compliance gaps are tracked and closed on target as planned.

What will you do:

• Strong analytical skills to evaluate and assess the effectiveness of existing control procedures and identify potential risks and deficiencies.
• Provide support to the planning, analysis, development and roll out of a wide range of DBTS & IT risk and compliance strategies, policies, objectives, awareness, training, and programs to provide effective governance.
• Execute monitoring activities, including detailed analysis of data, and review of plans to close DBTS issues and related action plans; ensure status reporting, escalation and follow up as required and consolidated management reporting for DBTS, Business Group and Corporate requirements.
• Assist with preparation of stakeholder and senior management communications
• Support QA initiatives to promote compliance awareness, testing, and monitoring and control processes by which compliance requirements are communicated and compliance risks are identified and managed
• Support DBTS Risk and Compliance Officer in all of their responsibilities

What you need to succeed:

• A post secondary degree or diploma in Information Technology, Business Administration or equivalent work experience
• Relevant IT / best practice certifications ( ITIL, Risk, GRC, Audit, Privacy etc.) an asset
• CISA designation preferred
• Working experience of SOC / SOX lifecycle and controls
• Familiarity with IT controls and frameworks such as COBIT
• Familiarity with Sun Life Financial Risk Management Framework and Policy Framework an asset

Preferred skills:

• Experience in support of a fast-paced complex environment, GRC or a similar discipline, preferably in the financial services industry
• Experience with the design and delivery of control governance processes including sound monitoring and testing practices
• Effective analytical capabilities and strong written and verbal communication skills
• Solid organizational, relationship building and influencing skills and experience at supporting change and helping others through the process.
• Familiarity with Sun Life Financial Risk Management Framework and risk management polices an asset
• Hands on audit, governance and risk management and integrated practice experience

What's in it for you:

• We're honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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