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It Helpdesk Associate Jobs in Waterloo, ON (NOW HIRING)

Perform Canadian Business Unit project and technology information risk assessments including ... provider, helping people make their decisions easier and lives better. To learn more about us ...

Associate Software Technical Analyst

Waterloo, ON ยท Hybrid

CA$62K - CA$104K/yr

Understanding of IT Service Management (ITSM) concepts and practices. * Familiarity with Business ... provider, helping people make their decisions easier and lives better. To learn more about us ...

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... From the product to the art to the music pumping through our top-of-the-line sound systems. It's ...

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... From the product to the art to the music pumping through our top-of-the-line sound systems. It's ...

Systems Analyst

Guelph, ON

CA$90K - CA$113K/yr

College diploma in relevant Information Technology field. * Cisco CCNA certification required ... Previous helpdesk and troubleshooting experience required. * Previous experience managing Windows ...

College diploma in relevant Information Technology field. * Cisco CCNA certification required ... Previous helpdesk and troubleshooting experience required. * Previous experience managing Windows ...

Senior Desktop Engineer

Guelph, ON ยท Hybrid

CA$40 - CA$50/hr

You'll help ensure users stay productive by delivering high-quality, timely technical assistance ... Education: Associate degree in Information Technology, Computer Science, or related field ...

Showing results 21-40

It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Waterloo, ON?

The most popular types of It Helpdesk jobs in Waterloo, ON are:

What are popular job titles related to It Helpdesk Associate jobs in Waterloo, ON?

For It Helpdesk Associate jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Waterloo, ON look for?

The top searched job categories for It Helpdesk Associate jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for It Helpdesk Associate jobs?

Cities near Waterloo, ON with the most It Helpdesk Associate job openings:

Infographic showing various It Helpdesk Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Full Stack Developer (Node.js + React.js)

STACK IT Recruitment

Cambridge, ON โ€ข On-site

CA$110K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago


Job description

Build scalable SaaS solutions that make a real-world impact as a Senior Full Stack Developer (Node.js + React)

We're partnering with an established software company looking for a Senior Full Stack Developer to join a small, highly collaborative product team developing enterprise web applications used by organizations across the education, telecom and goverment sectors.

This role is ideal for someone who enjoys owning features from design through deployment. You'll work across the full stack using React on the frontend and Node.js on the backend, building REST APIs, integrating messaging services, designing microservices, and contributing to architectural decisions that shape the long-term direction of the platform.
Who You Are
You're a senior full stack developer who enjoys taking ownership of your work and building scalable, high-quality applications. You thrive in collaborative environments and bring a thoughtful approach to solving complex technical challenges.

You're someone who:

  • Enjoys working across both the frontend and backend using Node.js and React
  • Thinks beyond implementation and contributes to technical and architectural discussions
  • Writes clean, maintainable, and well-documented code
  • Takes ownership of features from design through deployment
  • Communicates openly, asks thoughtful questions, and collaborates effectively with Product and Development teams
  • Enjoys solving complex engineering problems and continuously improving the way software is built
  • Keeps the end user in mind when designing technical solutions

Work Type

Location: Waterloo, ON

Hybrid: 2-3 days per week in the office

Vacancy Type: This position reflects a new vacancy

Requirements

What You'll Do

  • Design, develop, and maintain enterprise web applications using Node.js and React
  • Build scalable backend services and RESTful APIs supporting modern SaaS applications
  • Develop responsive, intuitive user interfaces using React and modern frontend development practices
  • Design and implement solutions within a microservices architecture
  • Develop integrations using RabbitMQ or similar messaging technologies
  • Work with PostgreSQL and other relational databases to support scalable, high-performance applications
  • Participate in application architecture, feature design, and technical planning discussions
  • Translate user stories and product requirements into well-designed technical solutions
  • Perform code reviews and contribute to development standards and best practices
  • Troubleshoot complex issues across frontend, backend, APIs, messaging services, and databases
  • Help establish and improve CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
  • Write clear technical documentation to support long-term maintainability
  • Collaborate closely with Product to ensure solutions meet both technical and business requirements

What We're Looking For

  • 6+ years of professional experience developing full stack web applications
  • Strong commercial experience developing backend services with Node.js
  • Extensive experience building modern frontend applications using React
  • Strong understanding of JavaScript, asynchronous programming, and REST API development
  • Experience working within a microservices architecture
  • Hands-on experience with RabbitMQ, Kafka, or another messaging platform
  • Experience with PostgreSQL, MySQL, MariaDB, or similar relational databases
  • Experience contributing to CI/CD pipelines using GitHub Actions, Jenkins, or similar technologies
  • Strong understanding of software architecture, scalable application design, and engineering best practices
  • Experience working within Agile/Scrum development environments
  • Excellent analytical, troubleshooting, and problem-solving skills
  • Strong communication skills and the confidence to contribute to technical discussions
  • Commitment to writing clean, maintainable, well-documented code

Nice-to-Haves

  • PHP development experience
  • Experience designing application architecture
  • Docker or containerization experience
  • Familiarity with Tailwind CSS or modern frontend tooling
  • Experience working with AI-assisted development tools

What Makes This Role Exciting

  • Own More Than Just Your Code: Play an active role in shaping technical solutions, contributing to architectural decisions, and influencing the direction of products from concept to deployment.
  • Solve Interesting Engineering Challenges: Work across the full stack on scalable applications, distributed systems, and modern microservices that require thoughtful engineering, not just feature delivery.
  • Join a Team Where Your Voice Matters: Work alongside a collaborative group of developers and Product leaders who value open communication, fresh ideas, and continuous improvement.
  • Build Technology That Makes a Difference: Contribute to software that helps organizations create safer digital environments while delivering reliable, high-quality solutions to customers around the world.

Benefits

  • Base Salary: $110,000 - $130,000ย 
  • Paid Time Off:ย Competitive vacation and personal days to helpย maintainย a healthy work-life balanceย 
  • Health & Wellnessย Benefits:ย Medical, dental, and vision benefits to support your overall well-beingย 
  • Professional Development: Annual professional development allowance to support continued learning and technical growth

ย Ready to Elevate Your Career? Apply Now!ย ย ย 

At STACKย IT Recruitment, we connect top talent with standout opportunities.ย If you meet at least 70% of the qualifications, we encourage you to apply for it.ย We'dย love to chat!ย ย ย 

Knowย someone perfect for this role?Share this with yourย network,ย you might just help someone take the next big step in their career.ย ย ย 

ย We'reย proud to support diversity and inclusion.ย Needย accommodation during the hiring process? Just let us know; we are here to support you!ย ย 

AI Use Disclosure:ย ย ย 

STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments andย hiring decisionsย remainย human-led.ย