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It Helpdesk Agent Jobs (NOW HIRING)

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

Summit Therapeutics

IT Helpdesk Analyst

Palo Alto, CA · On-site

The IT Helpdesk Analyst role is a motivated, customer-focused position that sits within the IT Support team. In this role, you will serve as the first point of contact for end-users experiencing ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

RAM Aerospace

IT Helpdesk Intern

Saint George, UT · On-site

$13.25 - $17.75/hr

As an IT Helpdesk Intern at RAM Aerospace, you will gain hands-on experience supporting the technology that keeps our engineering and manufacturing teams running. Working under the supervision of the ...

Rimkus-

IT Helpdesk Technician

Houston, TX · On-site

The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the organization. This position is responsible for responding to user requests, troubleshooting hardware and ...

RAM Aerospace

IT Helpdesk Intern

Saint George, UT

$13.25 - $17.75/hr

As an IT Helpdesk Intern at RAM Aerospace, you will gain hands-on experience supporting the technology that keeps our engineering and manufacturing teams running. Working under the supervision of the ...

Rimkus

IT Helpdesk Technician

Houston, TX · On-site

The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the organization. This position is responsible for responding to user requests, troubleshooting hardware and ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Atlas

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Zones

IT Helpdesk Technician

Boston, MA · On-site

$30/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

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It Helpdesk Agent information

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$13

$19

$27

How much do it helpdesk agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it helpdesk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between It Helpdesk Agent vs Technical Support Specialist?

AspectIt Helpdesk AgentTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call centers, remote supportHelpdesk, on-site, remote support
Employer & IndustryIT service providers, corporate ITIT companies, tech support firms
Common Search IntentBasic troubleshooting, ticket handlingAdvanced troubleshooting, hardware/software issues

While both roles involve assisting users with technical issues, an It Helpdesk Agent primarily handles basic support and ticket management, often in a call center or remote setting. A Technical Support Specialist typically deals with more complex problems, including hardware and software troubleshooting, requiring deeper technical knowledge. Both roles are essential in IT support, but they differ in complexity and scope.

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It Helpdesk Agent jobs near you
Infographic showing various It Helpdesk Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

IT Helpdesk Technician

El Paso, TX • On-site

The Providencia Group
Business Management Consulting • 201 - 500 employees
Learn more about The Providencia Groupexternal

Full-time

Posted 13 days ago

The Providencia Group rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

TITLE: IT Helpdesk Technician
LOCATION: El Paso
TRAVEL: Minimal/As needed
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About The Team
We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you'll be part of - TPG Culture
At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.
About the Role
We are seeking a highly organized and detail-oriented IT Helpdesk Technician to join our team. As an IT Helpdesk Technician, you will be responsible for managing tickets, providing resolutions, and keeping the knowledge base up to date.
What You'll Do
You will work closely with the IT staff and management, other workers/staff or stakeholders as applicable to provide technical support for onsite and remote end users.
Responsibilities include, but are not limited to:
  • Perform onsite assistance for software/hardware troubleshooting, upgrade, installation, and configuration
  • Follow Standard Operating Procedure (SOP) to resolve various trouble/request tickets and carry out system administration tasks
  • Update SOPs as needed and add knowledgebase entries
  • Escalate and communicate reported issues to System Administrators and Engineers as needed
  • Provide a brief IT orientation to new staff as necessary
  • Manage user accounts in Microsoft Active Directory/Azure AD
  • Manage user mailboxes in Microsoft Exchange Online
  • Coordinate IT equipment provisioning, shipping, and retrieval
  • IT asset tracking and management for the contract
  • Perform other duties as assigned

Minimum Qualifications & Skills
  • High School diploma is required; Bachelor's degree in Information Technology or similar field is preferred
  • 1-3 Years of technical helpdesk experience is required
  • At least one entry level technical certification such as CompTIA A+, Network+, Security+ or Microsoft MCP required. Two or more certifications preferred
  • Experience providing software, hardware, network, and computer user support
  • Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices
  • Working knowledge of Microsoft Windows 10, Microsoft Office 365 cloud apps and services to include but not limited to Microsoft Teams, OneDrive, and SharePoint
  • Communication Skills: You should have excellent verbal and written communication skills, as you will be interacting with users who may have varying levels of technical expertise.
  • Customer Service Skills: You should have strong customer service skills and be able to work well with users to resolve their technical issues.
  • Problem-solving Skills: You should be able to identify problems and develop creative solutions to resolve them. You should also be able to work well under pressure and prioritize tasks effectively.
  • Team oriented
  • Be able to handle a fast-paced environment
  • Must possess strong computer skills in MS Office, including Excel, Word, & Teams
  • Ability to type 45 wpm

Work Environment
This is an onsite opportunity in El Paso where occasional travel could be required.
Work Schedule
This is a full-time position, but hours could vary depending on needs. May include travel, evenings, and weekends to meet different time zones and projects. This is a 24/7/365 operation and requires support in different shifts.
Condition of employment:
  • Complete a rigorous culture and competency testing process
  • Complete a Drug Test
  • Must be at least 21 years of age
  • A valid US Driver's license
  • Have the ability to obtain Tier 4 Public Trust Clearance

Security Clearance Requirements:
  • Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
  • Must be a U.S Citizen or Permanent Resident
  • Residency requirement - 3 consecutive years in the last 5 years.

Physical Demands
  • Must be able to lift and carry IT equipment weighing 50 pounds
  • Standing/Walking/Mobility: Must have mobility to attend meeting with other managers and employees.
  • Climbing/Stooping/Kneeling: 10% of the time.
  • Lifting/Pulling/Pushing: 10% of the time.
  • Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
  • Sitting: Sitting for prolonged and extended periods of time.

For more information about the company please visit our website at https://www.theprovidenciagroup.com
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com

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