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It Helpdesk Agent Jobs (NOW HIRING)

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA

$31/hr

Company Description 6 months + Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA

Company Description 6 months + Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Cordental Group

IT Helpdesk Technician

Des Moines, IA · On-site

IT Helpdesk Technician Location: Des Moines, IA | Full-Time Why Join Us Cordental Group is looking for an IT Helpdesk Technician to join our resource center IT team! The IT Helpdesk Technician is a ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

BTI Solutions

IT Helpdesk

San Jose, CA

$29 - $32/hr

IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

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It Helpdesk Agent information

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$13

$19

$27

How much do it helpdesk agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it helpdesk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between It Helpdesk Agent vs Technical Support Specialist?

AspectIt Helpdesk AgentTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call centers, remote supportHelpdesk, on-site, remote support
Employer & IndustryIT service providers, corporate ITIT companies, tech support firms
Common Search IntentBasic troubleshooting, ticket handlingAdvanced troubleshooting, hardware/software issues

While both roles involve assisting users with technical issues, an It Helpdesk Agent primarily handles basic support and ticket management, often in a call center or remote setting. A Technical Support Specialist typically deals with more complex problems, including hardware and software troubleshooting, requiring deeper technical knowledge. Both roles are essential in IT support, but they differ in complexity and scope.

What cities are hiring for It Helpdesk Agent jobs?

Cities with the most It Helpdesk Agent job openings:

What states have the most It Helpdesk Agent jobs?

States with the most job openings for It Helpdesk Agent jobs include:

What are popular job titles related to It Helpdesk Agent jobs?

For It Helpdesk Agent jobs, the most frequently searched job titles are:

It Helpdesk Agent jobs near you
Infographic showing various It Helpdesk Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

IT Helpdesk

Plymouth, MI

SBT Global, Inc.
See more jobs at SBT Global, Inc.external

Full-time

Posted 25 days ago

Job description

Company Description

Working Location: Plymouth, MI

Salary rate: $60 - 65k DOE

Job Description
  • Provide Tier 2 technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other peripherals.
  • Troubleshoot and resolve hardware, software, network, and Windows-related issues.
  • Support Windows 10/11 operating systems and Microsoft Office applications.
  • Manage user accounts, password resets, access permissions, and other requests through Active Directory.
  • Support user onboarding and offboarding, including account setup, access management, and equipment preparation.
  • Install, configure, update, and maintain desktop hardware and software.
  • Assist with software deployment, patches, system updates, and upgrades.
  • Utilize remote support tools such as SCCM and BeyondTrust to diagnose and resolve user issues.
  • Manage and document incidents, requests, troubleshooting steps, and resolutions through an IT ticketing system.
  • Escalate complex technical issues to senior infrastructure or network teams when necessary.
  • Provide on-site support and respond to urgent or business-critical IT issues.
  • Identify recurring technical issues and recommend process improvements or long-term solutions.
  • Maintain accurate IT asset and inventory records.
  • Follow established IT security policies, procedures, and operational standards.
  • Collaborate with network, infrastructure, security, and other IT teams to ensure timely issue resolution.
Qualifications
  • 5+ years of hands-on IT support or Helpdesk experience.
  • Strong experience supporting Windows 10/11 environment

Preferred Qualifications:

  • Experience with PowerShell or basic scripting.
  • Experience with software deployment, patch management, and system upgrades.
  • Experience with IT asset management and inventory systems.
  • Experience supporting network connectivity and basic networking issues.
  • Experience in a manufacturing, government, or large enterprise IT environment.
  • Knowledge of ITIL practices.
  • CompTIA A+, Network+, Microsoft, or other relevant certifications.
  • Korean/English bilingual communication skills.
  •  
  • Hands-on experience with Microsoft Active Directory and user account management.
  • Experience supporting Microsoft Office and standard enterprise applications.
  • Experience troubleshooting desktop, laptop, printer, monitor, network, and peripheral issues.
  • Experience with IT ticketing/service management systems.
  • Experience supporting 500+ end users in an enterprise or corporate environment.
  • Hands-on experience with remote support tools such as SCCM, BeyondTrust, Remote Desktop, or similar platforms.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong customer service mindset and ability to communicate effectively with non-technical users.

Additional Information

All your information will be kept confidential according to EEO guidelines.