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It Helpdesk Agent Jobs in Riverside, CA (NOW HIRING)

Yum

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... For more information about the categories of personal information we collect from you and how we ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... For more information about the categories of personal information we collect from you and how we ...

Yum Brands

IT Helpdesk Analyst

Irvine, CA

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... For more information about the categories of personal information we collect from you and how we ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... For more information about the categories of personal information we collect from you and how we ...

ES Management Group Inc.

IT Director

Ontario, CA · On-site

Monitor and respond quickly and effectively to requests received through the IT helpdesk * Respond to customer queries by phone and email * Create step-by-step training material with screenshots for ...

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA

Description The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network ...

Total Warehouse

IT Help Desk I

Anaheim, CA · On-site

$22 - $30/hr

The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure. This ...

TRL11, Inc.

Head of IT and Cybersecurity

Irvine, CA · On-site

This is an opportunity to join a growing business at a formative stage and help establish the foundations that support both day-to-day operations and long-term compliance readiness. As Head of IT and ...

TRL11, Inc.

Head of IT and Cybersecurity

Irvine, CA · On-site

This is an opportunity to join a growing business at a formative stage and help establish the foundations that support both day-to-day operations and long-term compliance readiness. As Head of IT and ...

TRL11, Inc.

Head of IT and Cybersecurity

Irvine, CA · On-site

This is an opportunity to join a growing business at a formative stage and help establish the foundations that support both day-to-day operations and long-term compliance readiness. As Head of IT and ...

QPA

IT SUPPORT SPECIALIST

Corona, CA · On-site

Receive and respond to incoming calls and/or e-mails regarding IT problems and utilizes corporate IT helpdesk ticketing system for issue resolution. * Manage end user accounts, permissions, access ...

QPA

IT SUPPORT SPECIALIST

Corona, CA · On-site

Receive and respond to incoming calls and/or e-mails regarding IT problems and utilizes corporate IT helpdesk ticketing system for issue resolution. * Manage end user accounts, permissions, access ...

Work Comp 360

Be Seen First

IT Support Specialist

Orange, CA · On-site

$28 - $33/hr

We are currently hiring an IT Support Specialist to provide Level 1 and Level 2 technical support to employees and help maintain the company's IT environment. The ideal candidate will have strong ...

City of Norco

IT Technician

Norco, CA · On-site

$64K - $80K/yr

Provides end user Help Desk support for computers (PCs), laptops, tablets, mobile devices, web ... Stays current with information systems technology and updates, including emerging cybersecurity ...

Anaheimducks

IT Analyst

Anaheim, CA · On-site

$38 - $48/hr

Join our team to help create and develop the future of live entertainment and sports in Orange ... IT Analyst Pay Details: The starting hourly rate range for this position is $38.00 to $48.00 per ...

OCVIBE

IT Analyst

Anaheim, CA

$38 - $48/hr

Join our team to help create and develop the future of live entertainment and sports in Orange ... IT Analyst Pay Details: The starting hourly rate range for this position is $38.00 to $48.00 per ...

Jy Designs And Creations Inc

IT Generalist

Placentia, CA · On-site

$25 - $30/hr

You'll be the sole IT lead, responsible for keeping our systems humming while jumping in wherever ... Help maintain inventory accuracy and data integrity * Jump in on pick/pack tasks or other team ...

OC Sports and Entertainment

IT Analyst

Anaheim, CA

$38 - $48/hr

Join our team to help create and develop the future of live entertainment and sports in Orange ... IT Analyst Pay Details: The starting hourly rate range for this position is $38.00 to $48.00 per ...

OCVIBE

IT Analyst

Anaheim, CA · On-site

$38 - $48/hr

Join our team to help create and develop the future of live entertainment and sports in Orange ... The IT Analyst is responsible for supporting and maintaining a reliable IT environment, with a ...

ocV!BE Sports & Entertainment, LLC

IT Analyst

Anaheim, CA · On-site

$38 - $48/hr

Join our team to help create and develop the future of live entertainment and sports in Orange ... The IT Analyst is responsible for supporting and maintaining a reliable IT environment, with a ...

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Showing results 1-20

All JobsIt Helpdesk Agent JobsIt Helpdesk Agent Jobs in Riverside, CA

It Helpdesk Agent information

See Riverside, CA salary details

$13

$20

$29

How much do it helpdesk agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it helpdesk agent in Riverside, CA is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between It Helpdesk Agent vs Technical Support Specialist?

AspectIt Helpdesk AgentTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call centers, remote supportHelpdesk, on-site, remote support
Employer & IndustryIT service providers, corporate ITIT companies, tech support firms
Common Search IntentBasic troubleshooting, ticket handlingAdvanced troubleshooting, hardware/software issues

While both roles involve assisting users with technical issues, an It Helpdesk Agent primarily handles basic support and ticket management, often in a call center or remote setting. A Technical Support Specialist typically deals with more complex problems, including hardware and software troubleshooting, requiring deeper technical knowledge. Both roles are essential in IT support, but they differ in complexity and scope.

It Helpdesk Agent jobs near you
Infographic showing various It Helpdesk Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $42,759 per year, or $20.6 per hour.

IT Helpdesk Analyst

Irvine, CA • On-site

Yum
Traveler Accommodation • 10K+ employees
Learn more about Yumexternal

$22.88 - $26/hr

Full-time

Posted 28 days ago

Yum! Brands rating

5.4

Company rating: 5.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description


Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support
The Habit Burger's entire technology stack via phone, email, through our ticket management system, and in
person. This is an IT Position in a fast-paced, rapidly growing restaurant chain. The Service Desk Analyst is
expected to provide excellent customer service while troubleshooting technical issues. This position requires a
highly detail-oriented person capable of staying calm under pressure and walking less technical individuals
through troubleshooting steps. The ideal candidate has previous customer service experience in either a
restaurant or retail environment and has either 6 months of Service Desk support experience or entry-level
technical training and certifications. Our Service Desk is operated almost 24 hours per day, 7 days a week -
weekend work will be required.
Responsibilities
ESSENTIAL JOB FUNCTIONS
• Respond to support requests via phone, online ticket management system, email, MS Teams, and in
person as needed.
• Consult with service desk team members to resolve issues
• Initiate service orders to dispatch technicians to resolve technology or facility issues
• Troubleshoot basic issues related to restaurant technology (i.e., connectivity issues, software upgrades,
etc.)
• Complete password reset requests
• Assist stores with questions related to restaurant technology and applications
• Resolve previously identified (known) issues utilizing the knowledge base
• Log incident details
DAY-TO-DAY SUPPORT
• Document ALL communication and troubleshooting steps and close or escalate tickets as needed via the
Service Desk ticket management system.
• Communicate with various vendors for warranty and other troubleshooting requirements.
• Perform other duties and special projects as assigned by the Service Desk Team Leaders
FIELD SUPPORT
• May be required to visit the Restaurant location for onsite troubleshooting and hardware/software
installation or replacement.
• May participate in New Restaurant Opening technology installation (multi-state).
Qualifications
SKILLS AND KNOWLEDGE REQUIREMENTS
• Restaurant or Retail customer service history preferred.
• Ability to multitask and work over the phone, web browser chat or email.
• Spanish speaking is a plus.
• Some travel may be required to visit restaurant locations including out of state.
COMPENSATION
$22.88 - $26.00 per hour + bonus eligibility. This is the expected hourly range for this position. Ultimately, in
determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
At Yum! Brands and at The Habit Restaurants, LLC, one of our core values is to Believe in ALL People. This means
seeing the value in everyone and unlocking their full potential to be their best self. The Habit Restaurants, LLC is
proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all
dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other protected characteristic. We are
committed to working with and providing reasonable accommodation to applicants with disabilities or special
needs.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay
Transparency Policy Statement.
Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship
for this position.
California Residents: For more information about the categories of personal information we collect from you
and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and
Privacy Notice for California Employees.

What Yum! Brands employees say

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