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It Helpdesk Agent Jobs in Boca Raton, FL (NOW HIRING)

Hose-McCann Telephone Co.

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IT Help Desk Technician

Deerfield Beach, FL · On-site

The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an organization's technology infrastructure by providing timely and effective technical support to end-users. This ...

Rose Paving

IT Support Specialist

Sunrise, FL · On-site

$60K - $65K/yr

... an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first mindset • Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and ...

AppleOne

IT Help Desk - Elections

Fort Lauderdale, FL · On-site

$22/hr

Job Summary We are seeking an IT Help Desk - Elections Technician for a temporary election cycle assignment in Fort Lauderdale, FL. This contract opportunity is ideal for a dependable, detail ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

$14 - $16/hr

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

The Club at Ibis

IT Support Technician

West Palm Beach, FL · On-site

$20.75 - $28.50/hr

Reviews, addresses, and updates all open IT Help Desk Requests from end users on a daily basis. * Acts as the frontline support for Jonas Club and Activity Management Software. * Configures, deploys ...

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All JobsIt Helpdesk Agent JobsIt Helpdesk Agent Jobs in Boca Raton, FL

It Helpdesk Agent information

See Boca Raton, FL salary details

$12

$18

$26

How much do it helpdesk agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it helpdesk agent in Boca Raton, FL is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between It Helpdesk Agent vs Technical Support Specialist?

AspectIt Helpdesk AgentTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call centers, remote supportHelpdesk, on-site, remote support
Employer & IndustryIT service providers, corporate ITIT companies, tech support firms
Common Search IntentBasic troubleshooting, ticket handlingAdvanced troubleshooting, hardware/software issues

While both roles involve assisting users with technical issues, an It Helpdesk Agent primarily handles basic support and ticket management, often in a call center or remote setting. A Technical Support Specialist typically deals with more complex problems, including hardware and software troubleshooting, requiring deeper technical knowledge. Both roles are essential in IT support, but they differ in complexity and scope.

What cities near Boca Raton, FL are hiring for It Helpdesk Agent jobs?

Cities near Boca Raton, FL with the most It Helpdesk Agent job openings:

It Helpdesk Agent jobs near you
Infographic showing various It Helpdesk Agent job openings in Boca Raton, FL as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $38,894 per year, or $18.7 per hour.

IT Helpdesk Specialist - Level 2

Fort Lauderdale, FL • On-site

AVLAnet
See more jobs at AVLAnetexternal

$50K - $65K/yr

Full-time

Posted 28 days ago

Job description

About the Role
AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for resolving complex technical issues across our client environments, supporting end users, and keeping client IT operations running smoothly. You'll serve as the escalation point behind our Level 1 team, and your work directly upholds the standard of customer value AVLA.net is known for. If you thrive in a fast-paced, multi-client environment and love solving problems, we want to hear from you!
Responsibilities
  • Provide Level 2 technical support for hardware, software, and network-related issues escalated from Level 1 across multiple client accounts
  • Prioritize incidents and service requests based on severity, client impact, SLA commitments, and business urgency.
  • Diagnose and resolve complex desktop, application, and connectivity problems in a timely manner within a multi-client, multi-tenant environment
  • Manage and respond to helpdesk tickets using our PSA (Professional Services Automation) platform, ensuring SLA compliance, proper documentation, and closure
  • Monitor, maintain, and remediate client systems using RMM (Remote Monitoring & Management) tools
  • Configure, deploy, and maintain workstations, laptops, servers, printers, and peripheral devices across client sites
  • Support user account management including Active Directory, Microsoft 365, and permissions across multiple client tenants
  • Assist with network troubleshooting including firewalls, VPN, LAN/WAN, and wireless connectivity issues
  • Walk clients through troubleshooting steps, follow up, and see problems through to resolution
  • Document technical procedures, resolutions, and knowledge base articles for recurring issues
  • Collaborate with Level 3 engineers and vendors on escalated or infrastructure-related incidents
  • Recommend procedure or process improvements based on recurring issues and trends
  • Mentor and provide technical guidance to Level 1 analysts as needed
  • Travel to client sites as needed for onsite support and project work
Requirements
  • 2+ years of experience in an IT helpdesk or desktop support role, preferably at a Level 2 capacity
  • Prior experience supporting multiple clients or a multi-tenant environment strongly preferred (MSP background a plus)
  • Proficiency with Windows & Mac OS environments and Microsoft 365 administration
  • Experience with Active Directory, Microsoft Entra ID, Microsoft 365, MFA, Group Policy, and user/permission management.
  • Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
  • Working knowledge of firewalls, VLANs, NAT, and basic network troubleshooting.
  • Familiarity with PSA (Professional Services Automation) and RMM (Remote Monitoring & Management) platforms, plus remote support/remote control tools
  • Valid driver's license and reliable transportation for occasional client site visits
  • CompTIA A+, Network+, or Microsoft certifications are a plus
  • Strong customer service orientation, with the ability to explain technical concepts to non-technical users
  • Self-motivated, detail-oriented, and able to manage multiple priorities in a dynamic environment
About Us
AVLA.net is a trusted technology solutions provider dedicated to delivering reliable IT services and innovative tech support to businesses across South Florida. Our clients count on us for our responsiveness, expertise, and commitment to keeping their operations running at peak performance. At AVLA.net, our team enjoys a collaborative culture, opportunities for professional growth, and the chance to work with cutting-edge technology every day.